Scammed me and then wouldn’t refund me
Scammed me and then wouldn’t refund me
Ben Reoux
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Thrive Market
4.050 reviews
Last reviewed: Mar 12, 2026Do you agree with Thrive Market's TrustScore? Voice your opinion today and hear what 6,417 customers have already said.
thrivemarket.comMember since Mar 2026
Thrive Market is an online company. Based on 50 reviews on TrustPlane, it has an average rating of 4.0 out of 5 stars. Last reviewed March 12, 2026.
Customer Reviews
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50 reviews
Customer service is so easy to deal…
Customer service is so easy to deal with. Fast delivery, great food with better ingredients!
Tiffany Hines
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Predatory Business Practices- Beware!
After shopping at Thrive via the mobile app, i left items in my shopping cart to wait until my next paycheck. Less than 24 hours later, my shopping cart was ordered automatically and without approval. Once I realized this had happened, it had only been a few hours so I reached out to their customer service team and they offered no help. They would not cancel or refund my order and they do not accept returns. So now, not only am I out the money they took from me, I have items I did not want or need now that will go to waste. This company uses predatory practices to force you to keep giving them your money. Items are already automatically added to "recurring orders" so you have to pay extra attention when adding anything to your shopping bag, but now you can't even "shop" without worrying that Thrive market will decide to place an order for you that you are forced to accept and pay for. Shameful.
Julie F
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Very helpful customer service Aria was…
Very helpful customer service Aria was awesome!
Joanne Nesbitt
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Scam company with terrible AI customer…
Scam company with terrible AI customer service. They charge the monthly membership, but what they are sneaky about is you have to opt out of autoship which is a process. They then will just ship you random things. My order included 2 jars of salsa and 5 jars of different marinaras. They processed my order at midnight and then said you only have a short timeline to cancel or its already been sent to fulfillment. Well the AI robot told me this. $250 of random shit they put in my cart later and I have finally figured out how to cancel my membership & you still have to turn off your auto ship after that. But the AI robot assured me if I am dissatisfied with my years worth of red sauce I can donate it to a local shelter, or let them know about product quality within 21 days and they will "try their best to make it right". Not even a guarantee to swap it out, way to stand by your products. Waste of money.
Katie Holyfield
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Thrive Market for a great shopping experience
Thrive Market offers a wide variety of healthy brands of food, personal items, and cleaning items. My experience with their customer service department has been very pleasant, helpful and professional. I wholeheartedly recommend this company!
Debbie Culotta
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Scam!
I opened a membership with Thrive Market and had some items sitting in my cart. Suddenly, I received an email saying that my order had already been shipped—even though I never authorized the purchase.Following the advice of an AI assistant, I cancelled the transaction through my bank. Thrive Market also doesn’t seem to provide any clear contact information on their website, which made the situation even more frustrating.I was told that I should receive the package and then send it back. However, I later received a delivery notification saying that the package couldn’t be delivered because it only had the city and state listed—no full address. How is it even possible for the order to be shipped in the first place without a complete address?This whole experience feels very suspicious. I would strongly recommend being cautious before getting involved.
Anastasia K
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THIEVERY and FRAUD
My account with Thrive Market was deactivated in Sep or Oct of 2024 but from Nov 2014 to Feb 2025 I was charged for deliveries that I never received. I was not aware of this because I was not monitoring my credit card account at that time, I just paid it off each month and left it at that. But then I received a package in March of 2025. I made a mental note to look into it but then forgot. When I received another box in April I immediately logged into my account but could not find any recent orders listed. So I checked my credit card transactions and that's when I discovered numerous charges that had not been authorized. On April 20, 2025 I spoke via chat with a rep from Thrive and was told the matter would be escalated. But all I got was an email asking for order numbers and telling me to take the matter up with PayPal. The charges did not go through PayPal! They were charged to my credit card by Thrive Market, the same card that is associated with my account, and PayPal had nothing to do with it. I provided the rep with every charge, the dates and amounts, and I demanded a refund. I screen-shotted the entire chat. I never received any reply and certainly not a refund. Then last week I learned that they charged me $59.95 for the yearly membership fee even though I DELETED my account when it became clear they were never going to give me a refund. How do they still have my credit card info AFTER I DELETED my account? This screams FRAUD andTHEFT and I will not stand for it any longer. I am now having to provide Chase Bank with the emails and chats I exchanged with Thrive to prove their fraudulent charge on my account and I will also have to report my card stolen because that is essentially what Thrive has done!
Julene Allen
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Great customer service
Great customer service, outstanding product offerings, prices are often better than anywhere else
William TheGreat III
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The representative was very kind and…
The representative was very kind and respectful and courteous on the phone with me and she took her time and explained things to me clearly. She was very polite and she is a true representation of an angel sent from heaven. We need more representatives like her in the world.!!!!!
Anonymous
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I would give them 0 stars if I could
I would give them 0 stars if I could. They are a ripoff company. Don’t sign up.
paula
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The variety and product quality
The variety and quality of their organic products has been so helpful to me with autoimmune diseases. Their outstanding customer service reminds me of the great service that I received from companies of the past. Kindness changes everything, thank you!
Becky StPierre
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Couldn't be happier with Thrive!
Great products, service, and super-fast delivery
Terry Roberts
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Customer service is quick to handle problems.
My matter was solved satisfactory. I needed credit for a problem with a product.
Mary Brady Messamore
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Great product quality and customer…
Great product quality and customer service!
Beverly Kephart
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Charged for membership I didn't want
Last year a Google search for a specific keto product led me to Thrive Market. In order to even see the site, I had to create an account--but I didn’t realize I would be signed up for a membership and charged $65 (after a 30 day trial period was up). I only found out today when I got an email from PayPal about this year's charge. I contacted Thrive Market immediately and they refunded this year, but not last year. So I am out $65 and never ordered a single thing. This is a ripoff.
NY Consumer
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Broad range of products to select from
Broad range of products to select from, excellent customer service.
Paula
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Exceeded expectations
Quick, friendly, went above and beyond
annette nelson
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Above and Beyond
I received an order that wasn't mine (I am sure the other party was just as surprised)! So I chatted with Thrive and they resent the original order, gifted me a bonus, and let me keep the misdelivered goods. Above and beyond in my book!!
Shelly Berman
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Trying to cancel membership is a…
Trying to cancel membership is a NIGHTMARE. Have cancelled three years in a row and they still charge my card until you reach out to their data center to have your card removed. Horrible experience.
Jessa Fake
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Cite this page
According to TrustPlane, Thrive Market has a 4.0/5 rating based on 50 verified reviews as of April 2026. Source: trustplane.app/company/thrivemarket-com