I booked a flight with them because I…
I booked a flight with them because I couldn't buy it directly with the airline, i will never do that again. I submitted a request to change the first flight because the second one was delayed and traveloka sent me an e-mail that the change was approuved by the airline and that there will be no fees. it was not true , i was still on the initial flight and i missed it because i thought it was approuved but it was not. i had to buy a new ticket and traveloka did not refund me.
Marie-Eve Brochu
Convenient but customer support needs improvement
I find Traveloka very convenient for booking flights and hotels, with a clean interface and clear pricing. The app is easy to use and works well for regular bookings. However, when unexpected issues occur, such as flight cancellations or schedule changes, getting in touch with customer service and receiving refunds can take longer than expected. I hope Traveloka can improve response times and provide smoother support in these situations
Ardan Wiratama
Guy’s aware of this booking company
Guy’s aware of this booking company, I got scam . I booked my sister flights with here 2 children’s, going to my province. I booked going to Dumaguete and what happened , I received the tickets is different. And I call straightaway on the Traveloka costumer services , and they said ( oh I fixed this problem , apologies bla bla. ) so they asked me to wait for one day to respond this issue , I’m waiting never received the email from them . So I ring again . Never solved the issue. When that time I book the tickets , they change the booking I’m shuck! Instead going to Dumaguete ( what they put : Manila to Dumaguete ) Truly scammer this company AWARENESS!!!!!
Jen adventures
Well-integrated app for hotel and…
Well-integrated app for hotel and flight combos. Voucher are a plus!
Tanjila Akter
Traveloka CS sucks
Traveloka CS sucks. Can't accommodate requests
Ramon Alexander Vizmanos
Great app for booking trips to Indonesia
I booked flights and accommodation for my trip to Jakarta and Singapore and it was a seamless experience. The app was easy to use and there were some really great discounts.
customer
AVOID AT ALL COSTS -Spam you with e-mail
Spam you with e-mails, no opt out, can't stop it, can't delete your account or remove your e-mail address.What a dodgy company! Used to be good. AVOID it now
Jai Dee
Double-booking incident on December…
Double-booking incident on December 9th, 2024, involving Malaysia Airlines (MAS) round-trip air tickets (KUL-CAN-KUL) - PNR 5QYUHU (OPEN) & 5QYVAZ (VOIDED). Tickets issued 7 hours delayed after payment Traveloka's handling of this double-booking incident reveals a pattern of unfair and deceptive practices designed to minimize their financial liability and avoid a fair resolution. This pattern is evident in several interconnected actions:6.1. Delayed Ticket Issuance: The seven-hour delay in issuing the air tickets (PNR 5QYUHU & 5QYVAZ), unlike the immediate issuance of previous bookings, raises concerns about Traveloka's awareness of the double booking from the outset.6.2. Refusal of Passenger Replacement: The refusal to allow passenger replacement, despite their ability to cancel bookings and later cancel an approved refund, suggests a deliberate attempt to limit my options and steer me toward cancellation.6.3. Inadequate Refund Offer and Coercive Deadline: The grossly inadequate refund offer of RM 123.10, coupled with the imposed 30-minute deadline for acceptance, constitutes undue pressure and an unfair business practice.6.4. Cancellation of Approved Refund Request: The cancellation of the approved refund request (Refund ID 8470931) after the case was filed with the Consumer Tribunal demonstrates a lack of good faith and further reinforces the pattern of deceptive practices.6.5. Misrepresentation of MAS Refund Policy: The claim that the limited refund was due to Malaysia Airlines' policy, a claim explicitly refuted by MAS, constitutes a demonstrable misrepresentation intended to deceive and mislead.6.6. The interconnectedness of these actions reveals a systematic approach designed to exploit customers. In short - bait & scam
Vickie See
Bad experience ever
Bad experience ever, not recommended at all, scam
Yotaka Panyafong
Overseas transaction fee to credit card
Re Traveloka:Accommodation booking in Aust for Australian hotel-credit card was charged overseas transaction fee. They promise to refund the fee, requiring paperwork&booking number, drag their feet for months, then say they cannot refund less than $30 US & want to give a credit note instead. I would never book again with them. Booking.com much better.
Sue Boyd
Scam
Scam. Refundable tickets become non-refundable due to system glitch right before checkout. Retains non-refundable price. Give me back my money! (Traveloka Indonesia)
Hartono Tanujaya
Got scammed at traveloka
Got scammed at traveloka, when every item I email for my refundable voucher but can even redeem it, and every time I go threw the process and they end up sending another email with a different assistant asking me to re-do the process over and over again! Didn’t get what is mine and that’s a scam!
Firas
Unethical business concept
Not a responsible and not well connected agent.They will never refund or assist you if there is any dispute. Bought tickets through them and we paid add on for front seats with more Legrooms selection. But a day before when we were checking in for the flight, there were no such seats Called them so many times, and was only told on the day of departure that we have to seek help from the airline, but the flight had already departed by the time they responded. Explanation was due to a change of aircraft, the first front seats were not given even though we paid. We were given center seats and both seats were separated.. Called and email since August and finally replied after 3 months that we will not get any refund at all!! Do not ever use this Traveloka, else you will not get any help or burnt money and time. They are charging higher than other booking website!! I Final fee are higher with extra charges when checked out !! Do not look at the superficial that they are cheap by giving discount or promotion price..They are only doing one time business .
Cecil
I wanted to book a flight from…
I wanted to book a flight from Traveloka, at the time the site bugged so I booked another identical flight via another travel agent but with the same AirAsia airline.So I asked Agoda and Traveloka for a refund for duplicate booking. Agoda was great, they talked to Airasia who agreed to refund Traveloka's flight (because it was the latest) but Traveloka only lied and said that Airasia refused to refund.I sent them proof by e-mail from Airasia that they had reimbursed me but that Traveloka had to transfer the money to me, they even showed me the money they transferred to Traveloka so that they could reimburse me but NOTHING. TRAVELOKA THE THIEVES, they say that the Airline refuses to reimburse me but they keep the money.Seriously, I've been fighting for 5 months to get my money back but they keep lying. Even Airasia asked me to report them to the malaysian aviation commision, which I've started to do.They're lying, I've got all the proof, just send me a message and I'll send it to you. NEVER TAKE A FLIGHT WITH THEM, prefer Agoda who are much more professional.My booking ID is 1154469653.
MIRHOM Amine
Terrible service via email
Terrible service via email. I regret booking with them
Steve
Would not transfer flights even for medical.
For unexpected medical reasons, I have tried repeatedly to change flight bookings for my partner and I. The chat lines direct you to the refund instructions, which don't work. Thereafter I tried and tried to give them the specific details to change flights, including the new flight details some 8 months away, but they roundly ignored me. Terrible company, never again.
ad
Decent Service but Room for Improvement
I recently used Traveloka for booking a trip, and my experience was a mixed bag. On the positive side, the booking process was straightforward, and I appreciated the variety of options available. The website and app are user-friendly, and the confirmation of bookings was prompt.However, there were a few areas that need improvement. I encountered some issues with customer support—responses were slower than expected, and the resolution of my problem was not as smooth as I had hoped. Additionally, there were discrepancies in the information provided about my booking details, which caused some confusion.Overall, while Traveloka offers a decent service with a good selection of travel options, there are aspects, particularly in customer support, that could use some enhancement. I hope they address these issues to provide a more seamless experience for users in the future.
Thanh Thanh Trần
Be aware of those fake 1 star reviews, they're paid.
This company may be not considered as one of Australian's trusted site since a lot says that Traveloka robbed their money, the refund process was complicated and took a long days, prize changes, etc. But for now, personally I have no problems at all after using Traveloka for the third time. The prize still affordable to go travel to neighbor countries, such as Indonesia, Malaysia, or Thailand. 3 days ago I used Traveloka's ticket flight from Bali to Perth smoothly and safely. I repeat. My money did not get robbed. Please be aware about fake reviews that try to make Traveloka looks bad. Just experience yourself and you'll know that those reviews are fake.
Brit Auttenberg
Improve the customer service please!
Traveloka's customer service is really disappointing. When I faced a problem with my ticket, I tried to contact customer service many times, but the response was very slow and not helpful at all. The app needs faster and more responsive customer service, especially since there are frequent errors or technical issues that require immediate attention. Please improve the quality of customer service, as this is a very important aspect for users.
astuti
Improve the app's performance and make it more stable
I am very disappointed with the performance of the Traveloka app. The app often crashes at very crucial moments, such as when I tried to complete a ticket booking yesterday when I was going to Melbourne. This didn't happen once or twice, but repeatedly, and it was very annoying. It seems like this app is not well optimized for different types of devices. Please improve the app's performance and make it more stable, especially when used for important transactions.
Maura Sinambela
