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Uk Omegatravel is an online company. Based on 49 reviews on TrustPlane, it has an average rating of 1.2 out of 5 stars. Last reviewed December 30, 2022.
Are selling my private phone number to customers and telling them.im a norwegian tour guide, that is not true, and its highly illegal to sell my private phonenumber like that
DO NOT BOOK WITH THIS COMPANY advertise ticket for £95 then send tickets for £49.50 when complained they did not want to know takes at least 20 mins to get through n staff not helpful
I booked a ticket to Sri Lanka with omega air holidays to fly with Qatar airways. I paid for the ticket through direct bank transfer. I was sent a e ticket but when I went to check in the day before I was to fly the air line said they booked the ticket but did not settle the payment the company did not connect me also I lost my money and missed my mum’s 75th birthday in Sri Lanka. Now I am trying to get in touch with them there is no reply. Phone lines are not working & emails are returned. Please don’t book with this company you will be conned!!!!
Don’t book with Omega travel for theatre trips. Totally unreliable, and you have to wait 6 weeks to get your money back even if you pay by credit card. Or they Moab you have to do it through your travel insurance. This trip had nothing to do with Covid. Omega if you can’t get the seats for the theatre, then it’s simple don’t advertise the shows. Very dissatisfied.
Shambolic, untrustworthy and unprofessional. I wouldn't give them this one star! Booking changed at very short notice taking advantage of elderly customer by replacing a weekend with weekdays. Tried to change this with nearly double the notice they gave us: told we would have to lose the money. Reimbursement owed from this change still not paid after nearly 4 months. Customer services can't answer an email for 14 days due to 'personal heavy workload'. Never know anything like it - and we didn't get to travel anywhere with them...thankfully!
Please don’t use this company. You will be left feeling so disappointed. Looks brilliant on paper but don’t believe a word. When you ring them to ask a question, they’ll tell you anything. # cattle market!
Where to start. First of all, the not so good. I booked a London theatre trip in June, for 4 people. I could have booked it online, but the upgrade to our theatre tickets showed the location to be dress circle or stalls. I specifically wanted dress circle, as we don't like the stalls. So I decided I would make the booking by phone.It took me longer to do it on the phone, as they take forever to answer, but eventually got through, and explained our requirements and why I hadn't done the booking the easy way online. The young lady on the phone said that was no problem she could go into the booking system of the theatre herself and choose dress circle for our booking. So on that basis the booking was made. The confirmation did show ticket category as stalls or dress circle, but as I had specifically asked for dress circle I assumed they had done as I had asked. The price was the same. When we were given our tickets, they were in the stalls. Now I appreciate that maybe there wasn't any availability in the dress circle for the date we had booked. As I'd given specific instructions I would have expected to be contacted and told, so that I could decide whether to go ahead with the booking, or maybe change the show we wanted to see. Not being given the choice, we were stuck with it. The show was amazing but we find the stalls oppressive, and the view of the action is not nearly so good as it is in the dress circle. The good parts were really good. The coach company they used was excellent. (TJ's travel of Wakefield) Comfortable coach with plenty of leg room. The driver was fantastic (Valentino). He was kind, considerate and really helpful. He went over and above to accommodate us in what we wanted to do on the Sunday. Top marks to them, and to their driver. I can definitely recommend this company should anyone want to use them independently. The hotel was wonderful as well, and much better than the one we have stayed in before. Beautiful rooms, twin rooms had two double beds, and very comfortable. The food was really good too. Buffet dinner but very good quality, plenty of choice and excellent staff. All in all we were very pleased with the hotel.So it was just little things really. Taken all round, these theatre trips are very good value for money. As we had upgraded the theatre ticket we got a free one day pass for the river ferries, which was worth about £15 each. We didn't use it, but had the weather been bad we may have done, so it's a nice extra to have. I can see that many of the reviews are bad due to the company's delayed repayment of money from pandemic cancellations, but as this didn't happen for us, can only comment on our own experience.I personally find these trips rather tiring, coach travel does take a long time what with doing pick ups and drop offs in quite a few places, but if you don't mind that, and would rather not do the whole exercise independently, it's a very good choice.
We booked a weekend in London including transport by coach, theatre show and leisure time in London on Sunday plus overnight hotel stay with evening meal and breakfast. We had travelled from 6am until 8pm and looked forward to a nice meal. The hotel was changed a week before to the Ibis at Heathrow. Disgusting food for evening meal and breakfast! Dry bread, runny curry, pale chips and uncooked chicken legs ( if there was any left) No plates, no staff presence....bloody chaos! Breakfast was fatty uncooked bacon, tasteless mushrooms, beans, runny eggs. 20 minute wait for toast! No staff presence and most didnt speak English anyway.
I have a Theatre Break for November for 7 ladies,..we have paid nearly £1000 for break our own transport etc.i was emailing the hotel we are booked to be in to see if we can check in earlier than usual only to find the hotel has no booking for us,..& suggested l call OMEGA BREAKS to find out the ref numbers etc,.l have called the company several times only to be left hanging on for over 15 mins then another 15 mins then 20 mins,..after reading all the bad reviews I'm now thinking that this is all about to go very wrong & leave us stranded in London with no tickets or hotel booking..this has to stop this COMPANY MUST BE BROUGHT TO TASK TO ANSWER ALL THESE BAD COMPLAINTS & EXTREMELY BAD REVIEWS ITS RECEIVING,..TRADE & DISCRIPTIONS MUST BE INFORMED & THEY MUST CEASE TRADING IF THEY CANNOT BE TRUSTED
This company is an absolute shambles do not use them. I booked a weekend theatre break for a friend’s birthday and myself to see Les Miserables. The coach driver was a rude obnoxious man who did nothing to help/advise his passengers only telling crude smutty jokes throughout the journey his name was Leigh from Manchester. His driving was so aggressive horn tooting etc. We arrived at Holiday Inn hotel to be told once we were all off the coach it was the wrong one !!!!! Eventually arrived at correct hotel…..driver did not get off coach to help with check in until a passenger went to get him off the coach. We had 45mins to freshen up before heading off to central London. We we basically all dumped to find our own way to the theatres. He said if we were not back at 11pm he wouldn’t wait. Our theatre was 30min taxi drive away and show didn’t finish until 11pm so no way we could get back for coach departure. The weather was atrocious heavy rain. I then bought 2 tickets to sera different show at the extra cost of £120. Sunday was at leisure in London driver said there was no parking in central London due to Marathon. He eventually dropped us in Park Lane for 4 hours. Apparently he stayed there and was given a £60 fine for being on double red lines (congestion zone) he moaned about it continuously to everyone. This was a weekend experience I do not want to repeat. I will be e.mailing Omega breaks direct with my complaint.
Would not book with this company again talk about faulty tours !!,it was one thing after another.we arrived at hotel after 6hrs on the coach to be told no rooms ready,we had the theatre booked for evening performance told to freshen up in gym area.dropped off 30min walk from theatre.told to walk back there after show had finished.with my 76 year old mother.!even though the driver passed the theatre on the way to the show and on the way back.never ever again will we use this company so unprofessional.
I paid for a short break holiday on 3/3/20 to see pretty woman. The holiday was cancelled by Omega and I was issued with a credit note. Despite numerous e mails and phone calls I have not received the refund I requested. As a result they have so had my money for over 15 months now.They are now refusing to answer my e mails. Totally untrustworthy!
Do I now have to accept that this company must be going bust!!! I was told the first week in January that I would get my money back in 10/12 weeks but not surprisingly I didn’t! Have sent numerous emails to which I get no response!! Have managed to speak twice, after long waits to customer services, who assure me that my case has been ‘accelerated’ - obviously not!! I have used Omega many times and always been very happy, but this service is beyond belief. My friend and I are pensioners and can’t afford to lose this money, and we are being lied to. I am now becoming more and more upset about the whole situation but there seems to be nothing a I can do!!!!!
Booked a theatre trip and overnight stay in London for June 2020 - it was cancelled due to covid. I was issued with a refund credit note but asked for a cash refund. Had an email asking me to contact them again in 12 weeks and they should be able to let me know when I will get my refund cheque. Emailed them again after 12 weeks - got no response. Emailed again 4 weeks later - still no response or acknowledgement. Have had plenty of sales emails advertising new shows and a letter today reminding me that I have a refund credit note and to use it to book a new trip! Don't want to book a new trip I want my money back!!!
Booked a London Theatre break for March 2020.It was my Downs sons 40th birthday present. He is now 41. I have repeatedly asked for a refund and been fobbed off by being told that I'm on the priority list.This must have been one of the first breaks to be cancelled due to covid, so I should have been one of the first people to get their money back. (Has anyone got their money back?)have just received an email from them 12 04 2021 informing me that they will get back to me within 14 days with a Date for when I will get a refund.This is not good enough Omega Travel!!!!!!!!!!!
Have requested 3 times for a refund for the Tina Turner musical booked last year that was cancelled due to covid. Instead of a refund I got a letter offering me an alternative date to go this June.I cannot go has my husband has Alzheimer’s and has now deteriorated too much to go. He also cannot walk and his hearing has also deteriorated.I told them this in November. They said they understood and was told they would refund me. I also started a dispute to get my money back via Barclays. Still no luck. Therefore I am starting legal proceedings.Whist I enjoyed the trip I had previously and had a good time. I couldn’t fault it. I feel really let down now.
Yes same as everyone else I'm afraid booked the drifters girl for november 2020 then my husband was furloughed so requested a refund, subsequent chasing emails ignored! Very surprised and disappointed with omega!
I booked a concert & overnight stay package in January 2020 with Omega Breaks paying full costs for a March concert. Due to COVID this was postponed until November 2020 and subsequently postponed until November 2021. As a result I requested a refund and only received a Refund / Credit Note valid until 31/12/21.To add insult to injury the RCN stated it was financially protected by the Confederation of Passenger Transport UK (CPT) bonded by the Coach Holidays Scheme BCH.I have been subsequently advised by the CPT / BCH my ‘self drive’ break was not covered / bonded by them therefore I have no financial protection against non payment by Omega Breaks.After 2 phone calls & 2 emails I have no acknowledgment of them receiving my emails, Or comments on the accusations made. I am no nearer to establishing when my refund will be received despite being told I should receive it within 12 weeks of my request / receipt of there RCN.Customer Service is disgraceful.Others wishing to place orders with Omega Breaks should seriously consider this and other reviews submitted.
Awful service. Booked theatre trip for December which was cancelled due to covid. I have requested a refund 3 times. Today I had a letter saying it is rescheduled for June 2021. This is no good to me. I still want a refund but nothing mentioned about when I will get it.
I booked a concert and overnight stay package with Omega over a year ago and have still not been refunded. I realise that Covid has caused cancellations of all sorts, but despite emailing them several times and being placated with various excuses, I have yet to receive a refund. It does not take a year to transfer money back into someone’s account. Is anyone investigating this company?
According to TrustPlane, Uk Omegatravel has a 1.2/5 rating based on 49 verified reviews as of April 2026. Source: trustplane.app/company/uk-omegatravel-net
