Do you agree with Urhair's TrustScore? Voice your opinion today and hear what 1,170 customers have already said.
Urhair is an online company. Based on 50 reviews on TrustPlane, it has an average rating of 1.0 out of 5 stars. Last reviewed February 17, 2026.
If I could give it less than one star I would. This is a scam company and anyone considering buying from them should look elsewhere! Absolutely terrible, false advertisement terrible customer service, just a whole fraudulent mess. Avoid at all costs.To add : these people are now trying to force me to pay another £50 for "shipping" after saying 2 days ago they wanted £20 for "shipping". Cannot actually make this up, they're absolutely awful.
I purchased a wig from this company based in China in October 2025. They give the impression they are UK company. After ordering using a credit card, i received 3 confirmation emails with different order numbers. I contacted my credit card company to check if i had been charged 3 times. I hadn't but they asked me to inform them of any further issues. The wig i received was shocking, almost laughable. Not human hair, big gaps. Looked like a joke wig. They advised me to wash and brush it. I did no such thing as this would render the wig "used". They have refused a refund, keep insisting i return it to China at my expense. Royal Mail confirmed that the wig did not come to me from China. Further investigation showed it was sent to me from Pangbourne village post office. UrHair tried to claim this was a distribution partner.I lodged a chargeback claim with my Credit Card company and they found in my favour. UrHair put in a counter-claim which was not considered adequate.I now have all my money back after several months of UrHAIR harrassing me for more money. Even now they are still harrassing me almost daily.Why did i buy from these people before checking Trustpilot? I have stage 4 cancer and following Chemo my employer was pressurising me to phase return into the office hence why i didn't research properly.
Do NOT order from this company. They do not send you a wig the same as the photo and will not issue a refund. It’s a complete scam
Pure scam. I didn't like my wig when it came. I ask for a refund instantly after receiving it and got a list of alternative from this company, which didn't include a refund. I offered to pay the £20 shipping fee to return it to get my refund. My email was totally ignored. I'm now stuck with a£118 wig that's unwearable. Avoid this company.
The wig was awful, nothing like on their website. UrHair does not clearly state that the seller is based in China. Returns were unreasonably expensive, and the seller refused to refund me, just offering 50%. I only got my money back after escalating the issue through PayPal. This is misleading business practice, and customers should be cautious. Please, avoid
Chinese scam. Do not buy
Awful wig - nothing like the picture and the quality is like a fancy dress costume. I have supplied pictures as requested and they have offered me a 15% refund on the £120 the wig cost or an another wig which I know will be just as bad. I am so disappointed. Please don’t make the same mistake as me and order anything from this company
I wish I had researched this company on here instead of online fake reviews. After spending over £120 ,the wig arrived in a battered cheap box & not real hair or looked anything like it did on the website ,very short & just looked ridiculous on as also very small. Hopefully will get a refund, just worried now after reading other people's issues trying to get a refund!Trading standards will be informed if not resolved !
Absolutely disgusting company who prey on people at their most vulnerable. Ignore requests to cancel orders, offer pitiful refunds if you close your claim with PayPal & keep their products. Website is so professional & convincing, i should have read the reviews, lesson learned! I ordered a £200 lace front, monofilament wig with comfort tabs, the works! What is got was a poor quality wig that temu would be ashamed to sell! Fortunately my PayPal dispute went in my favour so I did get a full refund over 6 weeks later, although I still had to pay £26 to return the wig to china, the website leads you to believe you are buying from a UK company!! AVOID AT ALL COSTS. I've dated my experience from 27th Nov 2025 when it started, finally, today - 6th Jan 2026 I received a full refund.
DO NOT BUY FROM THIS COMPANY!!!Contact me as individuals we will not have the clout to take action on the basis of fraud, together we can, they should be STOPPED!!!This is the last email I sent to them and the email was not delivered!!! I am so angry as spent over £300 with them!Lucy!In reply to your email I have attached the requested pictures.First I WANT A FULL REFUND ON ALL THREE WIGS I PURCHASED WITHIN 5 WORKING DAYS I purchased from you, the two pictured in blonde and black I have received, the one in red which I ordered first has not been received so keep it!!!I have had to send you so many emails trying to get these wigs delivered and customers should not have to work so hard!!!Why am I so dissatisfied and I being overly polite here…The wigs look absolutely nothing like your website, they are ridiculously bouffant and over heavy! They look stupid!They are not human hair as I purchased.I tried briefly combing them to see if they would look any better and they don’t!Hair was coming of the hair brush even when combing them just once!They do not fit!As I said before I could go to a fancy dress shop, spend £10 and get better quality wigs than these!!!Again to stress the red wig has not been delivered!!!Attached are pictures of the two wigs I received with labels still attached and the boxes with hair nets.Give me a UK address to send these back to you and I will immediately!!!?If I do not get an immediate reply from you and a refund with 5 working days I will look into means to how to report you for fraud and I will look into all the people who have given you shockingly bad reviews on Trustpilot to see how collectively we can look to take further action!
As with all other reviews wigs arrived late dispatched from China and nothing like advertised No response from customer services team so I contacted my card co to reverse the payment.
Avoid at all costs. It's a SCAM and should be banned from business.
Be aware these wigs come from China they are cheap temu wigs and when you try to return they then tell you they have to be returned to China I took my un wanted cheap rubbish wig to post office to send back it was £38 so I took the wig home and put it into the bin . Absolutely disgusting company
This is a scam supplier. I ordered a human hair wig and received a cheap synthetic wig. They denied it was synthetic ( easily tested by my stylist) and looks like it was fron TEMU and sold on by these despicable con artists. I tried to get my money back which they refused and offered for me to post it back and they would decide whether it was real hair or not. They prey on unfortunate people. Do not deal with them they are basically thieves. When I was waiting for it to arrive which took more than 3 months I was in correspondence with them and they even sent false screen shots of it in transit. They should be removed from paypal. They also make out they are in the UK, but they are in China. STAY CLEAR or you'll lose your money and end up with a cheap costume hairpiece.
If I could give no stars I would ordered off this site no package arrived keep telling me it has been posted on Royal Mail tracking they have been told that they are expecting it since 3 dec I am going to go through paypal to try to get my money refunded as paypal should not allow us to order and pay through them as other customers have had the same experience with this company as they have tried to claim off PayPal and they should be removed from the top of google search engine
I’ve been waiting for a wig to be delivered for over a month when I was promised 5-7 days delivery. I truly thought it was a UK company as I would never have touched them. I’m due to start my chemotherapy and this is a thing I could have done without. £107 is a lot of money to me. I feel so let down.
This company is a total scam . Please do not use them or waste your money . The quality of wigs is horrendous and it caused severe itching and rash .They have false misleading information regarding refunds which they don’t do I have had to open a dispute with PayPal . They are not based in UK and you will lose your money when these wigs are priced nearly £200It’s not human hair they are totally scamming people by saying it’s human hair Having read all the reviews ( they are all correct ) I wish I had seen this before I ordered. I requested refund 2 days after receiving the product told them tags all intact they wanted me to pay £20 and they would send another wig !! Whilst the one I bought was £167 Goes to show they are total scammers . Being a cancer patient it’s money I could have done with rather than be scammed by this China based set up scam .PLEASE DO NOT USE THEM AT ALL YOU WILL GET AN INFERIOR PRODUCT WITH NO CHANCE OF REFUND AT ALL !
i ordered a beautiful wig on 11th November this year. paid 89 quid for it and its still not arrived. not got anywhere emailing and asking for refund or the goods. totally peed off. i have very sparse hair and I am totally gutted to say the least.
Please avoid this company!!!🚩🚩🚩🚩🚩🚩🚩🚩🚩🚩🚩🚩🚩🚩🚩🚩🚩🚩🚩The same has happened to me,stress,hassle and wrong return address!!!!!
Wig was late being delivered, and in the mean time my wife passed away. The response from support on obtaining a refund was callous and thoughtless, kept telling my wife had passed away and they kept insisting for photographs of the wig although it had never been out of the box (packaging unopened).I understand now why there so many bad reviews for this company, avoid doing any business with them
According to TrustPlane, Urhair has a 1.0/5 rating based on 50 verified reviews as of April 2026. Source: trustplane.app/company/urhair-co-uk
