Beautiful jewelry
I have purchased from US Jewelry Factory several times and the prices and quality is great. I love my yellow diamond rings and their customer service is excellent. I highly recommend this company.
Amy M.
Was this helpful?
US Jewelry Factory
4.850 reviews
Last reviewed: Mar 7, 2026Do you agree with US Jewelry Factory's TrustScore? Voice your opinion today and hear what 118 customers have already said.
usjewelryfactory.comMember since Mar 2026
US Jewelry Factory is an online company. Based on 50 reviews on TrustPlane, it has an average rating of 4.8 out of 5 stars. Last reviewed March 7, 2026.
Customer Reviews
Write a ReviewFilter:
50 reviews
Gorgeous and great value jewlery
I found the US Jewelry Factory online. After extensive searching, I was particularly attracted to many of their designs because they looked pretty, delicate, and were excellent value compared to other offerings. I was lucky enough to be visiting New York, so I was able to make an appointment to try the rings on. I found two gorgeous rings, which were resized for me. They arrived in Florida a few days later, and I am pleased to report I love them both. The staff were helpful and welcoming, and we even met the designer during our visit. I am already recommending friends and family, as this was such a brilliant experience for me.
Maryon Stewart
Was this helpful?
Beautiful jewelry and great service
I ordered a gold chain from US Jewelry Factory and it turned out even better than I expected. The quality feels solid and it has a nice shine that looks expensive. Shipping was fast and everything came safely packed. Customer service was also quick to reply when I asked about delivery. Overall a really good experience and I’ll definitely be buying again.
Trevor Blake
Was this helpful?
Excellent Customer Service
I received my ring,it was lovely but too big.I wrote to the company to ask about a refund.And they replied immediately.They were very responsive with excellent customer service,answered me right away in a very friendly tone.I would go back to them first with any future jewelery needs.
Debbie F
Was this helpful?
Smooth experience
Great communication. Excellent quality.
Mkrtich
Was this helpful?
Favorite jewelry company
This company has great communication and always delivers a beautiful product of exceptional quality at reasonable prices.
Anne Martin
Was this helpful?
This is the second time I have ordered…
This is the second time I have ordered from them. It will not be the last. Both of the rings I have purchased from them have been absolutely beautiful!!! Thank you
Stacy Goos
Was this helpful?
Wonderful seller
Wonderful seller, very responsive. Jewelry was gorgeous! Will retune to purchase more items
Christina Dee
Was this helpful?
Amazing company
Amazing company. So helpful and polite. Products are pristine and well made. I highly recommend this company to anyone.
Jessica Vasquez
Was this helpful?
Go for it!!
US Jewelry Factory was wonderful to work with, start to finish. I bought from their etsy site so had some trepidation buying such a large item online. However I read all of the positive reviews and went for it. The rings were absolutely stunning, shipped very quickly and with insurance and when I had an issue after receiving the ring, they dealt with it promptly and professionally. Could not recommend them more highly!!
Kate
Was this helpful?
second purchase
This was my second purchase from US jewerly Factory. I purchased a ring on deep discount clearance and it was shipped through UPS. UPS sent several emails with date and time of delivery. I had to be home to sign for package. the date and time passed with not delivery and when I tried to check with UPS THE TRACKING INFO had disappeared. I sent an email later that night to US Jewelry that I had not received the package and had not signed that I did. The next morning customer service called and apologized, stating the pick up UPS TRUCK in New York had been robbed and one of the items taken was my ring. They offered to make me another ring at the same price or refund my money. They just asked for 7 to 10 more days to get this done. They found me another stone which was a nicer and larger diamond and sent me details for approval. This ring arrived also by UPS [ Which was later then Ups told me] but the ring is perfect and I am very happy and pleased with the product and service from US Jewelry factory. Customer service is number one with them.
Jan Gammons
Was this helpful?
I love your beautiful jewelry
I love your beautiful jewelry! The price, quality, craftsmanship, and uniqueness is unmatched. Thank you to Ludya for always taking the time to work with me. I love every piece I have purchased.
AshLey BrenNae
Was this helpful?
Incredible service&ring
Incredible serviceI do value customer support and evey single part was very helpful and nice.Plus amazing product Diamonds are sparkling like the stars in the sky ❤️The ring and it is beautiful♥️Thank you again 🧡 I will order another one 🧡
shin wonmi
Was this helpful?
2.64ct diamond ring
My fiancee is in love with her 2.64ct heart diamond ring from US Jewelry Factory. The quality is high with certificate of authenticity and you will not be able to get this quality nor this ct size at a regular jewelry store such as Zales, Jared or Shane Co for the price US Jewelry will give you. I PROMISE, get your partner their ring here. You and your partner will be satisfied and save money for your honeymoon/wedding.
Sally Yang
Was this helpful?
Beautiful items at affordable prices!
Item is like the photos. Unique pieces at affordable prices. Very happy with the purchase. Additionally, the organization goes above and beyond to please. I had to send my ring back for tightening and they paid for shipping both ways. Excellent place and I will always try to buy from them in the future for jewelry.
A Luch
Was this helpful?
Wonderful experience
Great communication. Amazing product. Spending over 6k on an internet unseen product was a big leap for me. I am so glad I did. I absolutely love my ring.
Monica Offenburger
Was this helpful?
Great value, workmanship and exceptional quality!
I purchased a beautiful asscher cut diamond ring. I had my eye on it for a few months. USJewelry has so many beautiful pieces I had a hard time choosing. I read the reviews and decided to buy this beautiful ring. It was a holiday purchase and yet I received it within 3 days, with GIA certification and beautifully packaged. When I opened the box, it was breathtaking, sparkly and clean, and fit perfectly. There are pave stones around the stone, down the band and from the under gallery to the head, just such attention to detail. Clean and clear white stones and it doesn't catch on anything, that is a true testament to quality workmanship. This was such a great experience I'll be buying more pieces knowing the quality and value is second to none. Thank you USJ!
Ginger
Was this helpful?
The quality and I love this shop…
The quality and detail to craftsmanship is perfect. These guys are so good I can’t say enough good things about the items I have purchased if you want good quality, craftsmanship and attention to detail for good prices, I recommend this shop to everyone highly.
Lisa M Collier
Was this helpful?
Stunning jewelry
Stunning jewelry, gorgeous ring and outstanding service and communication. Trusted seller. This is what internet shopping is all about.
Cezarina Groza
Was this helpful?
Excellent service and work ethics!
I am a client since 2019, all I have to say is that they really know how important is customer satisfaction, making sure that your experience is pleasant and professional. I have ordered multiple items wedding band, wedding rings, earrings… You name it! I never had a single issue, they’re always available to assist you throughout the ordering process and answering all your concerns. Shipping is efficient and accurate. 100% trusted and recommended company. They also offer technical service as well, again, not disappointed. Excellent results! Thank you guys!
A. Stitou
Was this helpful?
Cite this page
According to TrustPlane, US Jewelry Factory has a 4.8/5 rating based on 50 verified reviews as of April 2026. Source: trustplane.app/company/usjewelryfactory-com