Do you agree with Westway Vets's TrustScore? Voice your opinion today and hear what 87 customers have already said.
Westway Vets is an online company. Based on 50 reviews on TrustPlane, it has an average rating of 2.2 out of 5 stars. Last reviewed March 4, 2026.
used eden hill practice pelton 3/3/26 my cat had accident in his crate and staff on front desk 2 lovely ladies got fred sorted at once vet lovely used this practice for along time very high standard of care and a pleasure to deal with.
I am extremely disappointed with this clinic’s service and lack of compassion.My partner’s dog had been suffering from itching on his leg for several days, to the point where he had injured himself. This is not a new issue — he has had the same problem before, and the vet had previously prescribed a cream, which is already on his medical record.My partner works until 10 PM, and I was unable to take the dog to the clinic myself. We called several times to ask if I could simply collect the prescribed cream, especially since it was a repeat prescription. We even sent photos and videos clearly showing the redness and irritation.Despite this, we were told that my partner must bring the dog in at night and pay an emergency fee. Charging over £200 just to obtain a cream for a known, previously treated condition is completely unreasonable.During my last call, I explained that we genuinely could not come in during the day, and that they were leaving us in a situation where our dog would have to continue suffering. Their response was simply that “it’s the clinic policy.”This clinic clearly does not prioritize animal welfare or understand clients’ circumstances. It feels like money is more important to them than the health of pets. For something as straightforward as a repeat prescription, this level of cost and inflexibility is unacceptable.You should be ashamed of this kind of treatment.
Because our usual vet wasn't available, unfortunately we had to take our pet here to be put to sleep. What a mistake. Whilst the vets were fine, the admin staff were horrendous. We were told that, as our pet was insured, Westway would deal with all the claim (which was over £1,000 for 8 hours of treatment - a scan, some meds, then euthanasia). Even though we were insured, we had to pay out of our pocket hundreds of pounds before leaving that morning for the scan.The very next morning after our poor beloved pet had been put to sleep, I get an angry call from the admin team demanding payment. I say that the vet said this would all be dealt with directly via the vets and we wouldn't need to deal with it. Not once did the admin person apologise or say sorry for your loss. I then claimed my hundreds back from the insurer, but the insurer said they couldn't pay it back because Westway had already claimed it! I then complained to Westway, said they've overclaimed, there was no apology at all, and that I should have known that I needed to put a downpayment even if this was going through insurers. Westway also messed up the claim so I had to call the insuers and Westway AGAIN to send a correct invoice. This was all within days of losing our beloved pet. I sent a complaint into the practice but it was completely ignored. No apology, nothing.Horrendous service - all the admin and practice manager want is your money. Avoid like the plague.
On the 27th Dec I had to make the hardest decision and have my 12yrs old jack Russell Patch go over the rainbow bridge, he hadn't been well since the beginning of Dec and he had a heart murmur which had declined rapidly and he was going into heart failure, the vet and staff were brilliant and so respectful, I was able to cuddle him until he left this world n spend 10mins with him after, I cannot thank them enough for their kind words n help
Had to make the awful decision to have my 13 year old cat Jay put to sleep. West way vets on west road in Newcastle were so helpful, understanding and sympathetic. Thank you to all the staff, really appreciated x
Westway vets killed my dog. It's taken a while to even be able to write this without tears. Westway misdiagnosed, mistreated and did unnecessary tests on my 3 year old bulldog. By the time i got her the treatment she needed (at another vet) i was 5k down and she died within 2 weeks. It was cancer and could have been treated if caught early. When i brought this up with Westway, they showed no empathy, no care, no heart. It beggars belief. My heart broke in pieces when this happened. Westway - You are, by far, the worst organisation i have ever had the misfortune to deal with. I wouldn't wish what happened to me and my little dog on anyone. You should be ashamed of your money grabbing, incompetent, pathetic excuse for a veterinary business. Shame on you.
I have to say, Westway's were amazing from start to finish. They found a lump in my dogs anal gland, then in two weeks he had surgery with the best most kind caring vet, Christina she was amazing from start to finish professional caring everything you want from a vet couldn't recommend Westway more they are amazing thank you so much to the whole team xxxx
Took my dog for consultation on Friday, regarding a skin condition and discharge from her eye. I got steroid tablets and shampoo for skin condition, total cost £106 ( including £60 consultation fees ). But apparently the vet couldn't give me any medication for the discharge from her eye as at that moment in time, she couldn't see any discharge.Is that because THEY WANTED TO CHARGE ME FOR ANOTHER CONSULTATION FEE FOR MY DOGS EYE. THAT I ALREADY CONSULTED THE VETS ABOUT AT THE FIRST VISIT.Proper greedy lying deceitful vetsDO NOT USE THESE THIEVING HORRIBLE GREEDY LYING SEE YOU NEXT TUESDAY
Westway reached a new level of dog and customer care yesterday. We took our dog Nell into the Fenham surgery at 10am on the 10 Sept for an appointment regarding a hind leg and were made to wait until 10.30 before being seen. We were asked to pay an £800 deposit before the appointment. They wanted to check her bloods under supportive care at a cost of £548 and take an X-ray at a cost of £642. We arrived to collect her at 5.30 and were again made to wait the usual 30 minutes before being seen. The first words of the receptionist werethat we owed another £588 without any explanation of how we had incurred the costs. Eventually after insistence we were given an explanation and itemised invoice. Nell was returned to us in a distressed condition and we have been asked to return her in 48 hours so they can test her bloods again albeit they were clear the first time and told they would like to do a CT scan which together would cost another £1500. The amount of money is not the issue as we would do anything to safeguard the health of both our dogs but my wife sensed we were being ripped off at every turn and we are no further forward as to why she cannot weight bear on her hind leg. There should be an investigation into the overcharging of veterinary surgeries.
Just had my two dogs to vets. Was in with the vet for a total of eight minutes. ( FOUR MINUTES PER DOG)Got two lots of 45 prednisalone tablets for allergies at a cost of £44.74. On line this same medication would have cost me £6. Then there was the charge for the consultations £120 for eight minutes. So in total it has cost me £164.74. That works out at £720 per hour. Total rip off, these people play on their clients emotions knowing fine well they will not let their animals suffer so end up paying through the nose. It's one big con and they should be ashamed of themselves. It's time the government did something about it.
I took my dog to Eden hills vets and was seen immediately, my dog got the best treatment and the staff were so kind to me. The situation became an emergency and I took my dog to west road hospital. It had become a very expensive situation but the practice manager helped me with options to pay. I don’t know the name of the vet that was treating my dog but she was fabulous. Very sympathetic towards my dog and myself. I picked my dog up the following day and everything had gone great. She’s had follow up appointments at Eden hills and I can’t fault anything. Is it the cheapest vets around? No. But the service you receive from west way is brilliant. I’d like to send my heart felt thanks to the vets and staff at both Eden hills and west road.
Can’t thank the vets enough. I’ve had to take my cat in as an emergency case when she was attacked by a dog. And I’ve recently had to get in touch about my cat limping. The care and compassion given to her and the empathy given to me was second to none. Would highly recommend.
If it was possible to give no stars I would. I had to take our very poorly little one in to be put to sleep. We had verbally requested paw prints and fur clipping several times it was then put in the form that I had signed she then took our little one away to be put to sleep she then came back not even 2 minutes later to say she had passed on her own and that she was very sorry. We reiterate again about the paw and fur clipping she said would we like to wait to have them now or receive them when we came to pick the ashes up we opted to get them when we collected her ashes. (which now I really regret not waiting!) less than a week later I received a call to say her ashes were ready to collect we went to bring her home at the reception the lady said the paw prints are in the box and they are beautiful and that she was very sorry for the loss. In my confused state I walked out without checking the bag/box. Once in the car I proceeded to look in the box to see her little prints to then see that there was no fur clippings my partner went back into the vets to ask if it left out by mistake as it wasn’t in the bag/box the receptionist asked if he had definitely checked the bag,box& envelopes, she asked to check herself so my partner give her the bag she checked and see it was not placed in there at all. She told him that we would receive a call after she checked with the vet incase it was misplaced but unfortunately she wasn’t in that day. I rang the vets as I had not heard anything from them and the receptionist told me that it was under investigation by the practice manager which is when I 100% knew that they had NOT taken a fur clipping! A day later I received a call from Mark the practice manager to say he was sorry this happened and that it HADN'T been done before she was cremated and that it was a fault on there part when asked what happens now he said it will be brought up in a staff meeting to make sure this never happens again! To some it may just seem like she was just a pet but to us she was part of our family. I will definitely not be using this vets ever again!!
Left a previous review about consultation fee been charged on health check. Since have made complaint, received a phone call from Mark, so basically said because I received a text message which said Minnie is due her health check on the 23rd April when I phone as said can I book a health check for Minnie as she was due this because I didn’t say a 6 month health check it was classed as an appt, however the vet did a health check and was gonna give vaccinations but couldn’t as I said I think she may have HAD KENNEL COUGH BUT IS OK NOW. The place is a joke and will try anything to condone ripping you off, have taken this further and changed to another vet.
Excellent vetsVery caring esp so as my labrador had to be put to sleep for weekly procedures.
Fantastic team of professionals who genuinely care for their patients. Would highly recommend.
I will never use west way vets again my poor dog she has had 3 lots of bloods done in 3 days and still can’t test her bloods at all not even there hospital can’t test it at all what a joke of a vets she been depressed dog now throw it all and I’m not very happy with the service
Charged £60 for a 5 minute consultation and referral to the chemist to pick up some eyes drops. No real value and our dog's eyes were not even cleaned as part of the consultation. When I complained, I was advised by Rob the Senior Vet at Eden Hill, that this was the standard charge for a 15 min slot (or part of). £240 per hour - wow ...... taking so much money based on owners misfortune and love of their pets. I cannot recommend this vets practice as I really do not believe that is value for money. I will be cancelling my Annual Pet Plan with these as well.
Warning !!!I would urge anybody thinking of using this service to be extremely cautious.I subscribed to their Healthy Pet plan for 2 dogs. In the middle of the policy, I was obliged to cancel due to moving abroad for work committments. As specified in the contract, they charged me for medication I had received which was included in the plan but was something I had overlooked. As a result, they charged me £124. 24 for medication I had received and for not complying with the statutory policy period of 1 year. They did not inform me about this until after I had committed myself to spending approximately £600 on Rabies vaccinations and Health Certificates for both dogs. Clearly, if I had known that I they were going to charge me for medication received while the policy was valid, I would not have used them for the Rabies/Health Certicate services which amounted to approximately £600.So, I ended up paying 6 months quotas for each dog for the Healthy Pet policy at £266 plus the medication at £124.24. A total of £390.24 for : 1 x booster vaccination £55.082 x Droncit tablets 50mg £10.516 x Advocate 250 Large dog £108.38 Totalling: £173.97Kuba1 x booster vaccination £55.082 x Droncit tablets 50mg £10.516 x Advocate 250 Large dog £108.38 Totalling: £173.97TOTAL : APPROXIMATELY £1000.It seems entirely unreasonable and unjustifiable to charge for monthly quotas AND the medication which was included in the policy.What is more, during the payment process they accidently "forgot"to apply their discount for being a Healthy Pet club member. The discount was eventually applied after I complained.Apart from the extortionate prices charged for the medication and basic paperwork (referred to as "Admin fees"), I was extremely disappointed by their lack of understanding regarding my cancellation of the Healthy Pet plan due to unforeseeable personal circumstances.Lessons to be learnt :1. Westway Vets are a merciless business enterprise where money is concerned. 2. Read their policy conditions very carefully and shop around. I suspect they are one of the most expensive vet practices in the North East, if not the most expensive, whilst their approach to customer service is one of the cheapest.I personally would certainly never use this practice again nor reccomend them to anybody.
These are not vets, there just conmen and con women, all there after is your hard earned cash, and when your cash runs out it's goodbye, they don't give a monkeys about your pet, only your cash.They were going to charge my daughter 2 thousand pounds to remove her pet rabbits morler teeth. I took her rabbit to vets in Northumberland for a second opinion only to be told it had no morler teeth they had already been removed !! you couldn't make it up. !! AVOID !!
According to TrustPlane, Westway Vets has a 2.2/5 rating based on 50 verified reviews as of April 2026. Source: trustplane.app/company/westway-vets-com
