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Whitegates Estate Agency Limited is an online company. Based on 50 reviews on TrustPlane, it has an average rating of 3.0 out of 5 stars. Last reviewed March 2, 2026.
Poor. They came out and gave us the highest valuation of the 3 agents we got out so we went with them.After that, we had zero viewings in 3 months, no follow up and poor communication all the way. Then, when we said we’d put it with another agent, they said we would have to pay £300 if we went with another agent in the next 20 weeks.Awful. Avoid.
Unprofessional bordering on dishonest or at least the property owners they represent are. Steer clear if at all possible.
We dealt with Josh from Eccleston park branch St Helen’s after had 3 previous agents, Josh was so assertive, knowledgeable, helpful, great communication skills. Couldn’t have found a better sales person who never tired of my abundance of questions. My only regret is that I never found him sooner. Thankyou Josh,Kind regardsCarol and Karl :)
Iv been using white gates for a few weeks now my agent is Tracy from white gates Huyton an she is amazing couldn’t of had anymore help an support, above an beyond thankyou so much Tracy xxx
Fantastic service second time ive used them to sell a property always go above and beyond thanks stefan , evon, and Emily :) made the whole process super easy
i had a great experience i viewed a house in huyton, liverpool the lady that come to show us around was amazing explained everything perfectly and give us chance to ask questions very welcoming and helpful her name was tracy definitely recommend whitegates
Horrendous .applied for house, rejected, tried to discuss it, the replies were rude. Asked parents to doscuss it, as they pay my rent as im disabled, they continued being rude and hostile. The staff are rude and ablist.
No good very bad bad rude disrespectful whenever they get rent money they keep the money for five days in their account before make payment to landlord
An absolute nightmare of an experience. I would never recommend such unprofessional service to anyone. I was constantly chasing them for updates, as they showed no initiative or effort throughout the process. They confirmed in writing via email that my bid had been accepted and sent instructions for the next steps.I proceeded with AML checks, which I paid for, spoke to a solicitor, took a day off work, and arranged a meeting with a mortgage advisor—only to be told later that someone else had made a higher offer. Of course, a higher bid means a higher commission for them, so they handed it over to the other buyer without hesitation.Even after this, I received no communication from the Crewe agency. I sent several follow-up emails, all of which were ignored. In hindsight, I should have paid attention to their one-star Trustpilot reviews before dealing with them. Please, do yourself a favor and stay away.
Whitegates estate agents Walton Vale unprofessional! I enquired a property to rent ( WALTON VALE LIVERPOOL ) via rightmove approx 2 weeks ago, phoned them up last week in which they took my details and said there should be viewings next week.Double checked Rightmove today and the property has been taken off! What a waste of space, the staff lack communication and customer skills, how they keep in business.If I failed my customer twice my line manager will be asking questions! Over looking a customer once is bad enough, but, a second time after a complaint has been there's something wrong and must be sorted before a third complaint goes in
Sorry but where do you get some of the prices of some of your rents from? Looking at images of some of your properties available for rent and I'm shocked. £700pcm for a 2 bed terraced house with a room with no flooring, exposed pipes and decor that looks outdated even by 90s standards? We're not talking in a city centre here either we're talking a small town in West Yorkshire. £650pcm for a 1 bed house which again, has a room with no floors, white goods that are incredibly stained with tobacco, no wonder young people and families can't afford to move!
I contacted Whitegates, Walton Vale several weeks ago regarding a property to let. Initially, the call was dropped. I called back as I was keen to view. I managed to get hold of the agent and requested to view. Her tone/attitude was dismissive at best. She placed me on hold without confirmation that this was okay. Very poor practice. She came back to me and advised that there was an open house and asked was I was free to attend. I explained that the date didn't work for me and how keen I was to secure a letting as soon as possible (I very likely would have signed a tenancy without need for the open house to proceed) she advised me that this wasn't possible and to call back after the open house. I duly called back a few days later. After speaking with the agent again, I was advised that the letting was available. I was placed on hold and told "actually, it may not be" and to call back on Monday. Again, I called back on Monday and requested a viewing. I was informed that a further open house would be taking place. I confirmed a viewing and this went ahead. After consideration, I decided to go for the letting. I called the office (no answer) voicemail was left. I emailed and requested a call back. No response. Upon reflection, I'm so glad that I don't have to work with this sorry excuse of a "business" if I was the landlord, I'd be thoroughly disappointed and looking for a better agency to work with. The letting is still listed.
Modern Method of Auction. As far as I can see any agent supporting this is supporting a scam. For the property in question I must pay £300 to see the buyers pack which gives me the right to bid- lets assume 20 people wish to bid so that's £6,000 in someone pocket for starters, then if my bid wins the agent or whoever gets another 4.5% (another 6k), then the winner (using the word loosely as we all know who the winner is with this) has to complete within 56 days- lets hope the other sides solicitor is quick in answering queries otherwise your money is forfeited. If it looks like a scam and smells like a scam it probably is
Sold my house with Whitegates and finally moved December 2024. The first person I met was Danni Dickinson who did the initial valuation and it was thanks to her that I got a really good price. Later my sale was dealt with by Lisa Cordery who was a very professional young woman, but also very approachable, helpful and very good at giving me feedback after viewings - most of which she carried out herself. Everyone I dealt with at Whitegates either on the phone or in person were always very efficient - calls were answered quickly and messages always passed on but the one person who stood out to me throughout the sale process was Lisa and I would like to take this opportunity to thank her for everything and wish her all the best for the future.
I have let my property out for years with Whitegates Dronfield, I have always been happy with the service I have received, The staff are always happy to help and resolve any issues quickly. I would 100% recommend them.
I went for 2 viewings and both had incorrect/old pictures posted online. In real, the properties were in terrible condition. Complete waste of my time. Also I strongly believe the prices they advertise For Sale are over inflated by 15%-20%. So if you see a property For Sale by Whitegates, always offer a price which is 25% less than the offer price.
rented a property from these a few months back getting the deposit back was a struggle as they put general wear and tear down and had to take it to the tennant deposit scheme to get resolved. my husband dealt with all this and it stress him out as we left it in a good state
Whitegates have looked after my property now for years and I would just like to say Adam Clarke has been top class. Anything I’ve asked of him has been done very efficiently and to a high standard. He has solved any issues in the same day. He has given me advice and I’m very grateful to have such amazing service from him. Adam Clarke thank you so much for all your support.
We did view the flat with Lewis last week. He is really professional, helpful and friendly. We did have a great viewing with him. His service is really good.
Excellent service from ALL at Whitegates. Karen and James (and Josh!) have been absolutely wonderful to work with. Karen particularly has gone above and beyond to support what has been an extremely emotional and stressful experience.
According to TrustPlane, Whitegates Estate Agency Limited has a 3.0/5 rating based on 50 verified reviews as of April 2026. Source: trustplane.app/company/whitegates-co-uk
