I had an issue where I had purchased Ableton 11 Suite, then 12 came out shortly after. When I upgraded to 12 Standard, it turned out to be the same price as before to upgrade to 12 Suite (like $400). I felt screwed over, reached out to Ableton support, and got an apology! They upgraded me. Saw they only had 2 stars here, and that surprised me, given that support experience.
Ableton 3 Push Standalone - i bought this piece of hardware, very expensive, and I was expecting to have at least some amount of fun playing it. But no, there are no demo projects, just one song that is not playable interactively. I was expecting to play kaskobi projects, but no, they are require Ableton Suite which is 500$ additionally. Mobile apps like Remixlive provide this fun experience for free, but with ableton after paying $2k I am supposed to spend hours understanding and configuring playable project just to have 30 seconds of fun! Total disappointment.
Had a lot of encounters with their support team, and they have never let me down. At times it can take a while to get an answer, but you get one and it’s from a human.
Fantastic customer support. I was helped by Marcus who was able to solve my issue, and was really supportive throughout. Responses were very quick as well. Thank you Marcus and thank you Ableton!
Great Software! I use it since 20 years.I really like how they improve update to update... they are always working to deliver a great experience.Thank you :)
my akai keyboard came with ableton and it was cool but when i went on it i had no clue how to use it i thought it would have a totorial but nothing and all the youtube totourials were useless
genuinely awful, nothing works half the time and ive spent more time trying to fix software bugs than actually writing music, its a dysfunctional piece of shit and i recommend no one ever buy it honestly.
I originally was an FL Studio user but made the switch to Live a year or so ago, I ended up buying a Push 3 controller and Move. Unfortunately the Push 3 had a weird 'bubble' or 'lump' in the scale button, and move had a stuck pad. Ableton support gave honestly some of the best customer support I've ever had, they were super helpful and fast, ended up getting the 2nd push replaced due to a misprint on one of the buttons, but all is good now thanks to Ableton's great support.
I bought 12 Standard for my daughter who needs it for her college course. Unfortunately we've just found out that she needed the full suite version so she can take work home from college.They are unwilling to offer the EDU discount on upgrades.No flexibility whatsoever, so much for supporting students using their software.
I bought their Push Standalone, intended for use in live performances and every time I have used this device live, it has crashed mid-performance. I contacted Ableton about this, only after several weeks did I get a response. They then told me they know about the issue but have no solution, they say they are working on it but after several months, I still get no update and every time I'm in contact with them, all replies take several weeks and little of value is added. Basically, the midi on the device is broken, they offer no solution, no compensation, hardly any updates, no plan for when this will be fixed and horrible costumer service.
Waiting a really long time from their customer service, Their webpage wasn’t working and I reported this as I was trying to fill out a form online but I have been waiting an extremely long time for any kind of response to my issue. I’m very surprised at this lack of professionalism on their part.
Probably the worst daw ever made, missing so many important features other daws have, and is so complicate and not intuitive at all! Would never suggest it
everything is complicate, nothing is intuitive, the skin is horrible, presets doesnt open in all plugins, I cant even open a midi project... this is a software for noobs! For who doesnt love to make music in a proper way!
Customer support in sales is HORRIBLE! and very disrespectful, as i can see, im not the only one who experienced this. smh. if the owner knew how they were treating his paying customers, he would probably fire them all!!! I spoke with a guy named gareth, the laziest guy ever!!! ZERO help, then as i requested to speak with someone else who could actually help me, they blocked my account...lol...ridiculous! bitwig, here i come!
Possibly the worst customer support since telephone banking was invented .Honestly.Don't bother.And hit them where it hurts.Done buy
The DAW software is free as advertised with certain audio-interfaces and yet only a basic version limited to eight recordings tracks (layers) and no effective de-esser and which rules out being able to record vocals unless you spend over two-hundred pounds on their paid-software or even more on a third-party plug-in. You might as well get Logic. Their customer-service is not very down-to-earth when it comes to answering questions while the company overall comes across as a newbie primarily out to make a quick profit. Ableton does get a star all the same because they are still providing a DAW to record with and which is something. It is just that I like to be told everything at the start.
Best DAW (live standard) I've tried so far, by far. Feel's like it was coded by sound engineers not software engineers. UI, as well as looking cool, has some exceptionally wise design behind it. However, slightly disappointed by some missing features...(1) No sample editor - Basic sample editing should be a technically trivial thing to implement. If it was open source I'd add it myself. Launching Audacity sort of works, but I'd much rather do the basic stuff I need all in the main Ableton window.(2) No track based MIDI program control - If this is an attempt to make me buy MAX then that's truly pathetic. As I'm using Ableton to develop an external synth I was able to re-purpose MIDI channel control 119 as a program control. Just 3 lines of code to save me £129 ;-)
Unfortunately in terms of convenience I can't say it's the best. For me FL Studio has much more pleasant navigation and as a user I feel very comfortable there. I hope Ableton will update the UX/UI someday
Rubbish...
Ableton software was bundled "free" with hardware I purchased. Downloaded and installed it. Didn't like the program at all......so removed it, or so I thought.After trawling through every conceivable location on my hard drive to rid myself of this garbage there are still .dll files and remnants of Ableton littered all over the show. It's so bad I can't install ASIO drivers for a midi keyboard. The installation is actually telling me that Ableton is preventing driver installation. This software is like a virus. Wish I'd never bothered touching it. Avoid this rubbish, fellow music makers, it's not worth the hassle. Horrible experience trying to rid myself of this "virus!"
