Josh at ABT online is awesome
Josh at ABT online is awesome! Highly recommend for an out of state customer - efficient responds to emails and highly competitive.
Kristina Hales
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Abt Electronics
3.650 reviews
Last reviewed: Mar 9, 2026Do you agree with Abt Electronics's TrustScore? Voice your opinion today and hear what 470 customers have already said.
www.abt.comMember since Mar 2026
Abt Electronics is an online company. Based on 50 reviews on TrustPlane, it has an average rating of 3.6 out of 5 stars. Last reviewed March 9, 2026.
Customer Reviews
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50 reviews
Approximately two weeks ago I purchased…
Approximately two weeks ago I purchased a speed queen dryer from ABT. Once delivered and installed I was informed by the installers that the mineral oil will burn off and emit a smell. I knew this was standard from previous appliances. Over the course of the next two weeks my household felt off, brain fog, head aches and nausea. Three days ago we suspected that it was due to the odor from our dryer. After calling ABT they sent out a team to investigate and they discovered that the original install team did not tighten a connection. After calling ABT after I did ask for compensation for such a grave error. After discussing this with John P(GM) he called back and offered $500. I did say that I think my family should get more than that. The temperament of the conversation then went into the opposite of how cordial the initial telephone calls went. I did ask if his corporate team would be willing to work further, he said no, they are family owned. I asked if I could speak to the owners and he verbatim said "no, that’s what they pay me for" and what we offered is final. If you happen to get appliances here double check installation at the very least. To be quite honest I find it unprofessional that he also asked if I wanted them to pick it up and refunded if I’m not happy with his offer. The GM, if that’s who I actually spoke to could’ve made experience end on a proper note by remaining humble.
Brian
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Bad customer service and delivery
Bought a fridge last week, got tracking email but the tracking number doesn’t work. I have been calling ABT and Hub logistic so many times, no one can tell me where my fridge is. This is the first time I purchased from ABT, because of all the good reviews, now I feel so regret, not mentioning the ABT customer service bad attitude, really ruin my day.
xue lin
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Appalled by the poor service.
It hurts me to have to give a poor rating. I have been a loyal customer of Abt for 30 years. I had a recent delivery that was awful. The delivery person doing all of the talking was surly. When I asked them to remove the tv from the box I was told “ that costs extra. Here sign this”. The one doing the talking told me there was a charge to remove an item from a box. Furious, I called the store and spoke to a manager who told me there was no charge for removing the tv from the box. Heretofore, Abt walked on water in my estimation., I could have gotten better service at a lesser store. I think they have grown too big and the superb customer service has gone out the window. Also, they need to train the two individuals who made the delivery. They pulled that large truck into my driveway. There was space at the mouth if the driveway without pulling that large truck weighing who knows what into my driveway.
Sherry
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My wife purchased an expensive vacuum…
My wife purchased an expensive vacuum cleaner last November, but was told it was on back order and would be delivered to her when it came in. She paid for the order, but it was never delivered. Abt says they shipped it via UPS and we would have to take it up with UPS. We have no leverage with UPS who simply claims they deliver all the packages they get and sent a picture, not of the package, but a picture of our building with a circle drawn around a locked door that only resident cars can enter. Based on my experience, I would not pay for anything from Apt unless you can walk out with it!Order can be verified with her Cell number 312-925-7711
Tom Johnson
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I bought a Kitchenaid range from Abt
I bought a Kitchenaid range from Abt. It’s a lemon. I had their techs out about 8 times. They never did anything. Never fixed it. Just waited until the 1 year was up and they were off the hook. Abt Electronics is garbage. Now I’m trying to deal with Whirlpool Corp and they are no better. Even the repair guys say “unless it’s something easy they don’t care”. Last guy I had out didn’t even turn the oven on before he told me there is nothing wrong with it. I wouldn’t buy dog food from Abt. I certainly won’t spend almost $2000 for a range again
Sean Maloy
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Great experience with ABT
Purchased a GE microwave. I dealt with a gentleman name Giancarlo - excellent customer service, excellent price and very fast shipping - shipped out the day it was ordered via UPS and had it within a few days (IL to NJ). Couldn't sing their praises loud enough. Had a minor issue and Giancarlo and the team made everything right. You will not go wrong buying from ABT.
Robert Cheeseman
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Great prices, horrible delivery service
Great prices. Easy to navigate website. Absolutely horrible shipping service. First it was supposed to be a around 8:30 then around 12:30 then delivery cancelled Next day delivery scheduled for 12:30 to 2:30. It is 2:30 now. No communicationSit around and wait and wait!
Rick
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Excellent pricing
Excellent pricing, and fast shipping! Definitely recommend!!
Catherine
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More than electronics
As always, competitive pricing, easy order process, and very timely delivery.
BobBuekie
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Installers arrived on time and were…
Installers arrived on time and were very professional. They stayed until TV software was updated, to make sure there were no problems, even though the download took longer than the install. . They protected the floors, cleaned up after themselves, including taking away the boxes and all of the packing debris. Very satisfied.
Lmsa Wgabfra
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The customer service for ABT is…
The customer service for ABT is horrible. Even looking about some of these one star review replies, they do not take constructive criticism very well. I see a lot of passive aggression. I.e “ Cat did not reach out to us until almost 90 days after delivery and told 2 different stories about what was wrong with the TV” and another one asking a customer to give their contact information through a public forum. They need to work on their professionalism
Gian Karlo De Vera
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The agent Dylan
The agent Dylan was incredibly rude, dismissive, and completely unprofessional. I was denied a refund or any form of compensation despite receiving damaged headphones that clearly arrived defective, and instead of helping, they tried to blame me, the customer, for their faulty product. I will be filing a chargeback and reporting this incident. After I reached out, they continued replying in a passive-aggressive and condescending manner, trying to gaslight me and twist the situation to make it seem like I was at fault. What’s worse, they lied about the entire interaction and refused to take accountability when I was completely willing to return the product. The headphones stopped working only a couple of months after purchase with normal use, yet they accused me of damaging them myself. Their customer service is shocking—hostile, dishonest, and unprofessional from start to finish. I was treated unfairly and believe racial bias played a role, as they even responded by saying it was “sad I fabricated racism,” which is both insulting and completely inappropriate. I have filed a report with the BBB and BCC for their conduct. This company clearly does not care about its customers or basic respect. Do not shop here—they lie, deflect blame, and disrespect customers instead of resolving issues. Support Black-owned businesses and others that actually value accountability, integrity, and human decency.Edit: Oh keep replying to me, I just know you’re mad LOL! 🤡🥺 Support black owned businesses. FREE PALESTINE. FREE PALESTINE. “Shameful” aww love the deflection and gaslighting…
Staymad
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Unprofessional and terrible customer service
Unfortunately every time I place an online order, they cancel it for no given reason. When trying to live chat, or talk on the phone, they end up hanging up on me or closing the chat. Very unprofessional customer service. Not willing to help at all. *update after response* they never contacted me Thursday and I didnt figure out they canceled my order until the next day after business hours. They never called or emailed to tell me I just happened to check my order. When explaining to them im using a virtual card from a leasing company, they refuse to process the order still and refuse to contact the leasing company to confirm the order.
Cory “TandCEveryDay”
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Aireloom Mattress and Beautyrest Adjustable Base
I would like to take this opportunity to offer a review for my recent adjustable bed purchase from ABT. Having initially checked on-line I was deterred as for the type of bed I was looking at I did not want to pay up to $15,000.00. I was encouraged by a manager at ABT to take the time and see what they had to offer and to possibly be able to take advantage of the Labor Day Sale. Having met initially with Josh D. on August 19, I felt assured that he would assist me in selecting the best bed for my needs. Josh is very knowledgeable, patient and very responsive. My late husband and I had a split king adjustable bed with dual controls. I no longer needed the dual controls, so choosing the “perfect” bed with adjustable base was overwhelming for me. Once Josh had spoken with me for a few minutes he had a better idea of what I wanted. He showed me different brands and explained to me how the adjustable base would work as well as how the base would fit within my existing frame. I texted him photos of the existing set up so we could come up with a good combination. I returned to the store on August 21, tried a few beds, received more information about warranty, durability, delivery process and made my decision. I purchased the Aireloom Night Stars Preferred Streamline Luxury Firm Mattress with the Beautyrest Baseologic Gold Adjustable Base- King, and DreamFit DreamCool King Mattress Protector. The pricing was fair and I took full advantage of the Labor Day Sale and the no cost for removal and recycling of my old bed. Delivery was made on August 27 and Bryan N. and Miguel C. could not have been nicer, efficient and informative in addition to providing good communication of their status. Being able to track the delivery was also a plus. . It was quite the process to take apart the old California King mattresses which had the adjustable units inside. They both worked very hard to remove the bed and to set up the new bed. It was necessary to sync the bed with the adjustable base which didn’t work right away but Bryan persisted all the while Miguel was dealing with the old bed. I will add that these guys really did provide the ultimate customer service experience and to all you reading this review please consider tipping your delivery people as they work hard to excel. As for the aftermath of the purchase Josh has also been excellent with communication and follow up. As the Aireloom mattress takes some time to get used to and I need to live with it for the next 10 years or so I was not loving it. Josh explained the construction of the mattress to include the intricacies of the design. He encouraged me to try it out for at least 30 days to get a feel for it. He proceeded to say if I determined after giving it time to work for me I could return it, exchange for something more suitable with no additional fee. Josh also offered me the opportunity to come back and try out other mattresses in the event I needed to make the exchange. This is a long review, but this is just me when I receive excellent service and good product. People need to be thanked for their hard work. Thank you ABT.
Susan Silverman Warso
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Our Go-To Appliance Guy!
At Braddock Investment Group Inc., we've trusted George Mavraganis and the team at Abt for over a decade to supply appliances for our residential and multi-family renovation projects across Chicago. George has been our Go-To source for reliable, competitively priced appliances—from high-end kitchen packages to everyday essentials. Their customer service is consistently excellent, and deliveries are always on time with courteous, professional crews who go above and beyond. If you're looking for a dependable appliance partner, we can’t recommend George and Abt highly enough. Thanks again, George!
Zach
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Good Prices. Even Better Service
With a kitchen remodel on the horizon, we visited Abt several times to explore appliance options. We were very fortunate to be assisted by Joey V: he was knowledgeable about the various brands, shared honest feedback, and really helped us find the right choices within our budget.One additional note: even after we completed our purchases, Joey continued to personally follow-up to ensure timely delivery. Bonus points for that level of service!
Steve
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BUYERS BEWARE
BUYERS BEWARE! I purchased an LG washing machine and dryer from ABT three years ago. The washer leaked through my wall under the floor of my bathroom and caused severe mold damage. I’ve had to pay close to $20,000 to have the bathroom remodeled. The washing machine connector/line was all rusted out. LG claims these lines were not the lines made for the washing machine. ABT claims otherwise. Of course, none of the warranties cover this issue, or any you could possibly have. On top of the extreme damage caused to my house and health, the ABT claims Guy yelled at me over the phone that it was due to my “shitty contractor” who hooked up the washer. Great customer service ABT! Moreover, a monkey could hook up a connector to a sprocket. Why would the connectors rust out within 3 years? Aren’t those made for water? Now it’s on small claims court! Do not shop at this shack!
Hil Gey
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Terrible experience
Terrible experienceI’ve been a customer with ABT for many years and bought many appliances through them. For the most part, I’ve been satisfied. Generally speaking, I dont even look elsewhere - something needs replacing, “let’s go to Abt”.This time however, I was sold a lemon. My $1,600 fridge, which latest only 2 years, stopped working two weeks ago. Two hundred dollars and two separate less-than-five-minute repair visits later, I’m told that I need a new unit. I called customer service to express my grievances, where I was then transferred to a sales rep who, naturally, went into sales mode. “Well, we have this fridge which is on sale right now”… Hold up, full stop. Abt is not trying to sell me two brand new fridges, within two years, without so much as an apology. In retrospect, I should have gotten the extended warranty - but the fact remains that this fridge was less than two years old. If nothing is going to be done about this, then unfortunately, I will no longer be purchasing from ABT
debbie d
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Horrible service
Very sad to say that Abt has gone from top of the line customer service to atrocious. Three attempts to deliver an appliance before they brought the right model. Then they arrive at 5:00 on a Friday and spend 90 minutes installing to discover that the machine isn't working properly. Horrible! Costco would be a much better option
MGF
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According to TrustPlane, Abt Electronics has a 3.6/5 rating based on 50 verified reviews as of April 2026. Source: trustplane.app/company/www-abt-com