We have been using Adobe for over 20 years, but the recent pricing increases forced us to cancel our plan. In the past, whenever we had a problem, Adobe’s support was always helpful and polite. However, this time, the agents were completely different and unhelpful. One agent even closed the chat while I was still typing my response. It’s very disappointing to see such poor support after so many years as loyal customers.
You charge me 40/month and I can't even use a check mark to put on my pdf form.YOU SUCK! Never again!
bought lifetime, got f*****but while it lasted it was good and easy to use software
They will steal from you i have cannceled my subscription 4-5 times now and they keep billing me And they are hard to get refund from…. They find new excuses and claim they don’t bill you even when you have proof
I purchased a trial version of Adobe Acrobat for 7 days.The software didn't work that well, when I entered new text this would have a complete different format, size would be different and there would be larger gaps, just to mention a few issues.I cancelled the trial on the 6th day and got an email confirming that the plan was amended.Despite this, two days later I got a debit on the credit card.I called Adobe and I was told that the day before I had purchased a new plan which was absolutely untrue. By the way I wasn't even home, I was in the hospital doing some medical tests and for sure I didn't access any website and nobody can get into my computer apart from myself.Besides, I never received any possible email in relation to the purchase of this plan and the agent wasn't able to comment on this.I was given instructions on how to cancel the plan and in theory I should be entitled to get a refund as I've cancelled within 14 days. Let's see if this is going to happen...
Adobe is great and comes with fantastic tools for your creative works. It has a user-friendly interface for its users.
I started a trial and a 7-day trial, but couldn't download the PDF. They asked me to subscribe to another free trial, which I did, then I cancelled. I didn't like it, but I was charged over $43. Total scam. No email. I emailed. Do not use this product.
I have found anything I subscribe to from adobe to be clear about the billing and they give you an actual 7 day free trail; your well aware of what your paying after that time frame. I have been using adobe since I started a College Law Clerk program.
So, I went to leave the Adobe Cloud because they raised the subscription from £9.99 to £14.99 a month. Going through the leaving process they offered me a deal to stay on. The deal was 60 days free access and then the rest of my subscription would be £12.99 a month. So yes, i got the 60 days free but then they decide to sucker punch me. On the 13th February 2026 they took £1.07 from my account and then on the 15th February they took £14.99 from my account. So not only did they welch on their deal with me, they decided to take an extra £1.07 from me above the monthly subscription charge. I emailed them about this and they don’t even have the decency to reply to it. What a great company eh? Just goes to show that you cannot trust anything this company tells you. Good riddance to them.
Adobe has always been the best on the market for decades. That's no longer the case. It doesn't offer me a full range of tools, and its tools aren't always the best on the market. Sometimes I have to resort to smaller, more specialized programs.
I have reached out 6 times due to the same issue with
NEVER SUBSCRIBE TO ADOBE. DON'T DO IT. They make their money by locking people into extremely expensive year-long subscriptions after offering free trials for their services. It's a slimy scamming tactic they have taken pride in using for years. When I call their customer service number, the robot tells me "Thanks for using Adobe. Goodbye." AND THEN HANGS UP THE PHONE. THERE IS LITERALLY NO WAY TO REACH THEM. Words cannot describe my utter disgust for this company. Literally no one has ever liked them
I've used Adobe products for many years and they are good. They have however turned to extortionist thiefs by the fact that their business model is no longer working. Here is my recent experience warranting a 1 star review. I took a 1 week Trial of Adobe Acrobat. I cancelled it the same day. I was a bit worried about the fact that you cannot remove your credit card once you input it but I didn't think much about it. A couple of weeks later I was charged for Adobe AI Assistant when I clearly don't have an Adobe license. Nothing more needs to be said. A pure scam operation.The only option I had was to entirely DELETE my account with Adobe and I will never ever again come even close to them nor give them a penny for anything. Additionally, I have blocked ADOBE with my bank now as I don't even trust they will go through with my account cancellation. Stay away from this company.I updated the review a day later to two stars. A day after I blocked payment from Adobe and deleted my account, they initiated a refund for the money taken and returned it within 24 hours. Someone seems to be trying but still, this should not happen.
Wow, thanks Adobe! You just did another update, and now the font I use doesn't exist in Acrobat AT ALL, not just difficult to get to like last time! Very nice! Please keep destroying your product till it's completely unusable!
Ok products, but I don’t think you will have problems finding same or better products for free, or at a lower price. Be aware if you want to end any subscriptions you will have 1-3 hours available. Terrible customer service and you have to «argue» your way out of their claws. Not easy to unsubscribe without «help» from customer service and they don’t rush and try all tricks in the book to keep you as a customer, even if you clearly state your intentions -MANY times
I want to give zero but unable. Never seen such a hidden site for cancelling the subscription.
The introduction of Ai assistants on the software's have really helped in my design process
Powerful creative tools that professionals rely on every day.
Libraries deleted without warning when cancelling CC (while remaining a Stock subscriber)
Wher I begin? First of all my rating is a zero but i had to choose one so therefor I clicked 1 star! My nightmare begins with buying a subscription to create my Mothers obituary. I paid $69.99 for a year sub. However, everytime I tried to use it it would pop up a please buy a subscription. This went on for 7 months. I purchased the subscription thru my google acct. on my Samsung phone and what a nightmare that resulted in! Trying to get adobe support was impossible and to explain what I went thru would take to much space, time and frankly my sanity to even try. I will just say I was sent in circles, by all involved, google claimed adroid/adobe was responsible and andriod/adobe claimed adobe/andriod was and adobe/android sent me to just Adobe support but they said google was responsible and I was back at square one! This continued for months. No one has human beings that is accessible for help! Finding help is an endless sea of nothingness! Not to mention not being able to use the product I purchased! Suddenly after 7 months I was able to use the adobe premire. Now this just created new problems trying to fugure out how to use it forget about support it doesnt exist only endless forum post you have to read thru looking for the same issue you are having. Good luck with that and prepare to waste more of your time! What a complete and utter ridiculous product. How they are allowed to continue their fraud is questionable? Now trying to get a refund for the 7 months of not able to use is another headache that i am dealing with. I submitted a claim with the BBB and hopefully i will find resolution idk we will see? I do not recommend Adobe if you value your sanity and productivity, period because you will lose both!
