Friendly and knowledgeable associate
Friendly and knowledgeable associate: Rachel C. All of my questions were answered-information was promptly emailed to me.
customer
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AFC Home Warranty
3.550 reviews
Last reviewed: Mar 7, 2026Do you agree with AFC Home Warranty's TrustScore? Voice your opinion today and hear what 386 customers have already said.
www.afchomeclub.comMember since Mar 2026
AFC Home Warranty is an online company. Based on 50 reviews on TrustPlane, it has an average rating of 3.5 out of 5 stars. Last reviewed March 7, 2026.
Customer Reviews
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50 reviews
Buyer beware
Buyer beware. Based on my experience, this company appears to look for technicalities or loosely interpreted exclusions to deny valid claims—even when the stated reason is not clearly supported by their own contract or addendum.The technician who came to my home verbally explained the issue one way, but the written report submitted to the warranty company reflected something completely different. That written version was then used as the basis to deny my claim. When I questioned the discrepancy, I was told I could obtain a second opinion and resubmit the claim for reconsideration. However, even the independent company I hired for that second opinion warned me that this is a common tactic used by some home warranty companies, and that approvals after initial denial are extremely rare.The process felt misleading and inconsistent, and I do not feel the company acted in good faith. Consumers should review their contracts very carefully and proceed with caution before trusting this company with major home repairs.I would not recommend doing business with them.
Rick Scollay
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Patrick displayed exceptional customer…
Patrick displayed exceptional customer service. I look forward to seeing how well you all hold up to the contract.
TDP
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excuses
they have 10 excuses for not to cover my item
abdul hamid
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No communication, lying regularly
First claim I made, AFC pre-scheduled the technician and then lied claiming they never did. The technician worked it out with me, but struggled with their communication channels. Second claim, and now it's an emergency, the agents know absolutely nothing. Apparently they outsource an answering service with the absolute salt of the earth that you'd wonder how they hold a job there, and then the main person answering claims incorrectly that the manufacturer's warranty is still in-service. When I found out it's not transferable to me, I can't get them on the phone anymore. They might as well not even be covering my home at this point.
Abysstech iObject
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Kevin Downs was a wonderful…
Kevin Downs was a wonderful representation of your company
Leslie
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The ease of signing up.
The ease of signing up.
Marc G
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Very disappointed since we have been…
Very disappointed since we have been clients for a really long time. The one time that we go to use the policy, you guys say that we can’t. Should have gone with another agency or the one that our realtor had recommended.
customer
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Mike Pettway was very helpful and…
Mike Pettway was very helpful and knowledgeable. A pleasure to deal with.
Allen Pomerantz
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Easy how it takes to do the application…
Easy how it takes to do the application for start to finish
Owen Mokom
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Failure
Ittook8daystogetarepairpersontomy house.He wasn't sure what was wrongHe went back to order 3 items.Never heard from him again.Had a different person arrive about 4-5 days later.He said 2 of the items were working fine.He tried to order the 3rd part and it wouldn't allow him blaming the failure of a spring on us.I lost everything in my refrigerator and freezer.You're lucky this review is a 2.
Emerson McAfee
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Easy to sign up
Easy to sign up. No limit on repairs/replacements.
Patrick Samples
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I look forward to having AFC as my new…
I look forward to having AFC as my new home warranty company.
John
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Michael was very thorough and his…
Michael was very thorough and his follow up has been excellent
David Stieg
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Very quick to respond to my inquiry.
Very quick to respond to my inquiry.
customer
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Great and knowledgeable sales tesm
Great and pers
Michael Gonzales
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RUN, not the company it claims to be
This company is not what it claims. I have tried twice to submit legitimate claims, and both were declined. I even used their technicians. One of which just stopped showing up after he tried to upsell me on the repair.
Terri Flood
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Have not received policy or any…
Have not received policy or any information regarding my warranty. Sent request to contact me no response. The policy will not be renewed
customer
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Jesse was AWESOME
Jesse was AWESOME. In the Webster dictionary for Customer Service there should be a picture of her. This was a GREAT investment for my future warranty plans.
Earl Dums
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Easy to talk to
Easy to talk to
L C
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Cite this page
According to TrustPlane, AFC Home Warranty has a 3.5/5 rating based on 50 verified reviews as of April 2026. Source: trustplane.app/company/www-afchomeclub-com