Horrible mattress and Company
Horrible mattress and Company"I bought a mattress from them less than 4 years ago ,and due to normal wear and tear ,and literally getting in and out of my bed ,I now have an indentation that’s split under the wool top layer ,and has the coils busting through where my butt goes .I am sleeping with pillows under my butt and hips and it’s so uncomfortable !I already am diagnosed with Sleep apnea ,so it’s tough at night but this bed was supposed to save me !! I was so excited and relieved when I spent over $1500 on a mattress and box spring in the middle of a pandemic ! Mind you ,still only about 4 years ago!! I picked this company based on the belief that their craftsmanship was legit and they even guaranteed it and had a warranty .but the quality of craftsmanship is awful obviously and they are dishonest about Their warranty !The hole that has developed over time is clearly not the “outside 2 inches of the bed “! Ive flipped the mattress many times and it’s still happening.it’s not right ! Its literally visible in the pictures ,the indentation is deep when you get in the bed way deeper than it looks .It’s really awful for a company to take advantage of the customers that support and fund thier business in this manner and demonstrates bad business practices!!!DO NOT BUY FROM THIS COMPANY!!!! They are Dishonorable and are misleading and Not worth spending any $$$on these mattresses and bed systems ! They have refused my warranty and basically are asking me to spend more money on a new mattress instead of fixing what they should within their warranty agreement .Its truly awful to take advantage of hardworking peoples trust in this manner .I just want a decent nights rest ,I paid for it and deserve that much !This company is the worst"