You will get Scammed
Two major points here one very unorganized. Now that being said part of me wonders if they were just trying to get more money out of us. As we had booked but the agents keep on asking for final payment when communication had been sent we did pay in full. Which bring me to the other point many members in our group were scammed out of money up words of thousands of dollars. When he pushed back about a refund he was told your cheque is in the mail and can take up to 30 days to receive it. Would never use them again and wouldn’t recommend to anyone. My take away watch your credit card for unexpected transactions.
Brenden Sanchez
Abbey was great
Abbey was great! She was very quick to respond to emails or phone calls and very personable on the phone. It really felt like I was booking a vacation with a friend of mine. There was a mix-up on our airfare, and she was very transparent about that and was working hard to get it fixed until we told her that we were fine with the change. She truly cared about us and our experience. I will be using Avoya again in the future!
Matthew Ferguson
Last minute cruise
My spouse and I were looking for a kind of last-minute get out of Michigan and the snow cruise and Tamara helped us tremendously. She found us exactly what we were looking for and assisted with finding our onshore excursions as well as giving very helpful tips on for our experience. She went above and beyond our expectations.
Shawn Haindel
Beat any price I could find online!
Beat any price I could find, including friends and family offers! Excellent customer service! Highly recommend!
Shawn Brown
Great customer service Audra was great
Great customer service Audra was great would recommend for any travel plans.
Rodney
Beware Avoya won’t transfer booking even if it’s before 30 days!!!
I never write reviews but I am very disappointed in avoya. I booked a cruise with friends using one of their agents. I usually use another company but my friends found Rainer so I went along with it. I wasn’t sure if I would actually be able to go on the cruise because I was also looking into a trip for my mother’s birthday which falls in the same time frame. After multiple conversations with the agent I opted to put the deposit down even though it was non refundable. I was advised that I could rebook as long as it was on another celebrity cruise but would lose $100. I was ok with that…. What I didn’t know was that I would have to rebook with avoya. I decided not to go on the original cruise and placed a hold on a cruise with an agent/company that I know and have used in the past as requested by my dad. This agent assured me that it shouldn’t be a problem to transfer my original booking and deposit to her agency as long as it’s within 30 days. She said they do it all the time. However it has turned out to be an absolute nightmare. Avoya will not transfer the booking!!!! I am now going to lose the entire $450 because I would rather lose my money then give the booking to avoya. Just so unprofessional. Luckily my other agent is helping me to get onboard credit so it’s not a total loss for me.
Lorie Koves
Patricia, seamless booking!
Patricia made our booking experience on Windstar seamless. She was able to get us the best price for our trip and the rooms we wanted. She recommended hotels for our stays before and after the cruise. She was very prompt in returning phone calls and kept in contact via email as well.
Teri
Avoya Travel has the best agents!
The agent i worked with has been incredibly dedicated to getting me the travel experience I wanted, at the best price possible, with the least trouble on my part possible. I had to cancel my tour last fall and when I was ready to go this year she got right to work rebooking me. There were some glitches in the rebooking and Jill was relentless in fixing the issues. I will use Jill Brilhart and Avoya Travel for all of my travel needs.
Cheryl
Best of the Best
I have used Avoya multiple times and they never disappoint. my agent Susan Derrow is one of the best travel agents I have ever used. Experience and professionalism are just a couple of words that come to mind.
David Cheitel
Angel is our agent by choice
Angel is our agent by choice. She answers all our questions and inquiries quickly and precisely. She must keep incredible notes because she knows what and what not we want in our cruises. She is extremely knowledgeable of her job and is a caring person from our experience. We would and have recommended her to others looking for a great travel agent.
James D Peasley
Kisha is our rep and we wouldn’t…
Kisha is our rep and we wouldn’t hesitate to use her and we have often recommended her to family and friends. She is very knowledgeable and efficient.
Starre Hussey
I've lost track of how many cruise…
I've lost track of how many cruise vacations I've booked through Avoya. They are my go-to agents for booking with Royal Caribbean - always fast and responsive! I'd like to give a shout out particularly to Hillary Habeeb who has been fantastic to work with. Thank you!
John B
Robyn Jacobs is an exemplary agent
Robyn Jacobs has been so helpful in planning our family New Year's cruise. This is a large group of 12 people, 5 cabins and would have been stressful to try to manage by myself. Robyn took care of EVERYTHING for me and even called in my bookings for excursions when the Royal Caribbean website glitched on me. She was responsive, seem to work 24/7 for her clients and is just a joy to work with. Avoya is lucky to be associated with such an exemplary agent. I take at least one cruise a year and I will definitely book thru Robyn in the future.
Terri Fout
Fantastic agent!
Holly Moon is a fantastic agent. She has provided numerous quotes since I first started working with her and is quick to let me know when a great offer becomes available. After meeting her and her husband on my last cruise, I now consider her a friend. I've not had any negative experiences as some may report, so I'll continue to use Avoya and work with Holly until I'm too old to travel (may that day never come).
S. Powell
Great Customer Service
Jeffrey Knowles did a great job explaining all of my options and helped me book a cruise. He was knowledgeable, friendly, and very personable. He helped me get the most bang for my buck.
LOU PERNICIARO
AVOYA TRAVEL IS SCAM COMPANY
Nov. 20, 20215 AVOYA TRAVEL - SCAM TRAVEL AGENTS....DO NOT ANSWER PHONE NOW. NEVER GIVE THEM YOUR BOOKING CONFIRMATION NUMBER....THEY WILL CONTACT YOUR CRUISE LINE AND TRANSFER YOUR BOOKING WITH THE CRUISE LINES TO AVOYA....WITHOUT YOUR PERMISSION! THEY WILL PROMISE AND TELL YOU ANYTHING TO GET YOUR BOOKING CONTFIRMATION NUMBER TO GET THEM TO HANDLE YOUR CRUISE. BEWARE THEY WILL TELL YOU ANYTHING TO GET YOUR NAME AND NUMBER
angela rice
Very dissatisfied with travel agent Sue Collins
We were very dissatisfied with the service provided by travel agent Sue Collins at Avoya Travel. She initially offered a $500 onboard credit, which was later denied despite our providing written proof of the offer, which is a clear case of misleading communication.Email and correspondence before the trip was inconsistent and phone calls were not returned (that is when the phone line actually would accept calls), and other important details, such as the correct spelling of names, were mishandled.To make matters worse, friends of ours who also booked the same cruise through Sue Collins experienced the exact same issues. We are concerned that this individual continues to represent Avoya Travel, and we will be using a more competent agency and agent for any future travel arrangements.
Joel Adlen
Avoya travels are the best
Sue Scaletta is an absolute joy to work with at Avoya. She is always professional and willing to do what ever it takes to make sure that my wife and I have the best experience possible. I recommend highly
Jeff wesson
Grace went above and beyond to…
Grace went above and beyond to accommodate our cruise for 10 people. She answered all my questions, got us a good deal compared to us dealing direct with Cruise Company, and she was happy to explain things so we were clear on everything. I would book with Grace again, anytime.
Brenda
Diane Lobosco was wonderful
Diane Lobosco was wonderful! We ha e booked through her several times and the trips have been great. She goes above and beyond. Our cruise to Alaska was definitely a bucket list item. We have now booked a river cruise with her help.
Teresa
