Read customer service reviews for Binance on Trustpilot. Check out what customers have written so far or share your own experience with the company. Learn more about the company and what they sell or offer.
Binance is an online company. Based on 60 reviews on TrustPlane, it has an average rating of 1.3 out of 5 stars. Last reviewed February 27, 2026.
One of the worst companies I have ever dealt with. I am trying to get my crypto back from them, it was sent via revolut to them, they asked me to upload a video, I have done it 6 times and every single time I upload a new video they ask for something different. I have removed the rest of my crypto to another exchange and will be bringing them to court. Shocking Company
Terrible exchange, non loyality for customers
Hi Boris, thank you for your feedback. Weβre sorry to hear about your experience. At Binance, we strive to provide the best service and support to our users. If you have specific concerns or issues, please feel free to share them with us here or by joining our live chat at http://binance.com/en/chat (App: Click the headphone βπ§β symbol on the dashboard) so we can assist you better. We're here to help! ^KO
To credit XRP sent from Gate (See Gate for beginning) Binance wanted Selfies of myself, videos of email exchange between myself and Gate, and videos of transactions of XRP within Gate. Only way to above upload was in a portal attached to an email from Binance. Binance did not accept, laptop screen recordings, word files, computer screen shots or even providing above information in separate files. Binance demanded all three of above had to be taken with a smart camera in one single uninterrupted take. It is by far the least efficient way to share above information. For instance, lap top screen recordings can be done with as low as 1 fps, which produced a file of 12 MB. Word files or Screenshots take up much less space. Slowest possible phone recording is 30 fps, which led to completed file of about 400MB as opposed to portalβs limit. of 30 MB. Hard to believe Binance not aware of this. To remove any doubt, I stated that I could provide all evidence Binance requested, only if I could use other media as outlined above, or if they insisted on Camera recording it had to be accessed through the cloud. Binance gave no answer to concerns, instead, using a camera recording in a single take even though both Binance and I knew this was and is physically impossible. The only reason I can see for Binance placing both excessive demands, and insisting on a single media, while limiting access to Binance, is to ensure failure, while alleging I did nothing to meet their requests.
Hello Milan, thank you for sharing your feedback. Binanceβs verification process is designed to ensure the highest security and compliance standards, which sometimes requires specific formats to verify identity and transaction authenticity. We understand this can be challenging and are committed to reviewing individual cases carefully. Please share your case ID so we can check from our end and guide you through the process. EA
I had a bad experience with this company. I never knew that things like this would happen to me with them because I thought I was at the right place, but when I requested a withdrawal, that is when I understood that I had been in the wrong hands. I lost all of my money to them. But #Crop Mines..# has changed everything for the better. No delays, and they pay promptly.
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Today got liquidation Case ID #157477301 Bcoz my account nt working due to got liquidated
Hi Aimon. Thank you for sharing the case id with us. We checked the system, and see that you have already received explanation. The decision is final. If you have more questions, you can always contact support for assistance! -SA
Binance is honestly just about fees. Service fee. Network fee. Gas fee. Fee after fee after fee. Every time you try to do anything, they take more money. It feels like the app only exists to charge users instead of helping them. Not user-friendly at all. Just frustrating and expensive. Not recommended.
Hi Ayoob! Thank you for your feedback. We would like to clarify that network and gas fees are not charged by Binanceβthey are fees paid directly to the blockchain networks to process transactions, and Binance does not control these costs. Regarding service fees, if you are referring to trading fees, Binance offers a discount when you use BNB (Binance Coin) to pay for fees. This can help reduce your costs significantly. You can find detailed information about our fee schedule here: https://www.binance.com/en/fee/trading Additionally, Binance extended the 25% trading fee discount for users paying fees with BNB, which you can read about here: https://www.binance.com/en/support/announcement/detail/844f0bae047d4be4903303cb743734e1 We hope this helps clarify how fees work on our platform. If you have any other questions or need assistance, please feel free to reach out to us via the π§ icon in the app. Thanks. ^IC
Closing up my account is not acceptable. I had a lot of stable assets within it and they was no response from their customer support. Did all the kyc required but nothing happened over the months. I would never have thought recovery was possible with them if I wasnβt enlightened about their scam. I reached out to GlobalAidRecovery with experts that made me see it was much more than I thought. I filed for a recovery and they helped me through the process of that. I took less time than i expected and I would never use binance again.
I wouldn't recommend Binance if you're looking to invest. Their policy is extremely controversial in the sense that they say your account is verified after you have completed your registration, making you think it's all good. Then you make your first trade/investment, which also goes smoothly, only to find out that when you want to close it (at a profit or loss), you are now required to provide additional information regarding your account. That would be just a small inconvenience if the process of that verification were quick and smooth. Nothing close. After providing everything they've asked for, they are still not verifying my account, as they have made INCORRECT calculations based on the information I have provided. Ridiculous. In the meantime, I am not able to do anything with my open position, exposing me to significant risks. Still waiting for them to resolve this... RFI-20260210-0000233
Hello, Stiliyana. Thank you for sharing your concerns with us via TrustPilot. We want you to always have the best experience with our platform. Kindly note the Request For Information is a process that might be requested to users for their security. You can review how it works and how to submit the information needed through our guide here: https://www.binance.com/en/support/faq/detail/fb5c247d436c4f93984fdde48388fef8 We also would like to have the opportunity to take a look at your case and assist you should you require. For that, please reach out to our live chat support and follow the steps below to pass the automated bot messages and speak with a human representative: 1. Access: https://www.binance.com/en/chat, or tap on the headset icon in your app homepage. 2. Login to your account or opt to enter as a visitor, insert your best e-mail or phone number and select [Start Chat as a Visitor]. 3. Scroll down and select βGet Supportβ. 4. After choosing the closest topic to your query, select: βπ Unsolvedβ > βNot Relevantβ > Yes, Transfer to customer supportβ. We're always ready to help you. Thank you for your understanding. RA
Iβve been using Binance for a couple of years, but my recent experience has been absolutely frustrating and disappointing. Everything started when I tried to withdraw a decent portion of my holdings after some market gains. Suddenly, my account got flagged for risk control or additional verification, and my withdrawal request was stuck in pending status for over three weeks. I couldnβt even access parts of my portfolio properly, some features were restricted, and I kept getting error messages about compliance checks. I opened multiple support tickets through the app and website. Responses were either automated replies telling me to wait patiently or copy-paste messages asking for the same documents Iβd already uploaded multiple times. Customer support felt completely unresponsive, days would pass with no real update, and when I finally got a human reply, it was short, unhelpful, and didnβt solve anything. The whole process dragged on for nearly a month, leaving me stressed and unable to move my own funds. I almost gave up when i met with a specialist who helped me with the issue i was facing, he walked me through the whole process, asked for some documents which i provided, it took a while but it worked. I managed to withdraw my funds out from captive. While Iβm relieved the money eventually came through, the entire ordeal was unacceptable for a platform of Binanceβs size. Easy deposits, but getting your money out shouldnβt feel like pulling teeth. Poor communication, endless delays, and reliance on finally reaching one competent specialist shouldnβt be the norm. Iβve lost a lot of trust and wonβt be keeping large amounts here anymore. if youre dealing with any issues, ask, i can tell you who helped me.
This platform is a biiiig scammers they split the win with you and double your losses this is the worse platform I ever used
Hi Abderrahmane, Binance advocates for trading freedom and does not condone any market manipulation. Investment decisions are entirely based on individual judgments of market conditions and are personal actions. We recommend thoroughly understanding the risks associated with trading before placing any orders. You can refer to the following link for guidance on managing risk and trading responsibly: https://binance.com/en/support/faq/490d62cfb6e247dfa0af51e2ebe8d50c. Market prices are determined by the trading activities of buyers and sellers. Binance strives to provide a robust trading platform but cannot control or determine market prices. If you encounter any issues during the trading process, please reach out to us at https://binance.com/en/chat and provide us with the relevant Order ID. We will review your order and provide assistance. VL
For the second time, my digital assets have been stolen from my Binance account... The first time I did not object even though I informed them of what happened... But this time I am certain that the theft was orchestrated by Binance itself... The addresses to which the digital assets were withdrawn are not on my whitelist. This list is supposed to protect user accounts. I would also like to point out that after the first theft, I changed everything in my account with them regarding account security requirements... but to no avail. The account suddenly stops and you cannot log in for 5 minutes...then everything returns to normal, but simply your money is gone...what kind of scam company are you? Below are the details of the theft. Address:0xb2c568983965620b6240cdd77d860b9aa92c5d54 Chain: BSC TXID: 0x4b252b85c7b6f9de3e3760fc8836fc4b2518d2a68469b221ab0425ab2d04333e 239.99 USDT Address: 0xb2c568983965620b6240cdd77d860b9aa92c5d54 Chain: BSC TXID: 0xa9c7a8287535ee584ffc31b81b303b13cf4b84eb6180e2cdabb54ee951551aa1 559.99 USDT Address: 0xb2c568983965620b6240cdd77d860b9aa92c5d54 Chain: ETH TXID: 0x518998ae7ab742cb7f337c4428e174976d37645d7d2defeb91c9604e5165a7af 44,984.00 CHZ Address: 0xb2c568983965620b6240cdd77d860b9aa92c5d54 Chain: ETH TXID: 0x4cc645c92be061a9db1d02f6ab336130c8cb9ce6157dffe8f152fa39a67b223e For the second time, my digital assets have been stolen from my Binance account... The first time I did not object even though I informed them of what happened... But this time I am certain that the theft was orchestrated by Binance itself... The addresses to which the digital assets were withdrawn are not on my whitelist. This list is supposed to protect user accounts.
Hello Jobber, To further assist you, please reach out to us immediately at https://www.binance.com/en/chat and provide the details. We will review the details and provide further assistance. You can also follow this guide to learn how to reach us at https://www.binance.com/en/support/faq/detail/7b0fd3ccb821483a99ff8f5cda374ee9 If you notice any suspicious activity on your Binance account, you can disable your account by following the below instructions: https://www.binance.com/en/support/faq/detail/115003800652. Additionally, you may also refer to the following link: https://www.binance.com/en/support/faq/detail/115002439332 In the meantime, we recommend reporting the issue to local law enforcement. If there are any further ways we can assist, we will fully cooperate. VL
hi there my case id is #157325897 binance has restricted my account without any reason. And is making lame excuses that my account is under review. i mean for what reason i didnt withdraw or deposit from suspicious entities . and i will remove this post until my case will be resolved otherwise i will post it on other fourms withs proofs that what this centralised exchange is doing. if i violated any terms why are they hesitating to give me reason
Hello Usama, Based on the information you provided, we have escalated your case to the relevant department for further follow-up and expedited handling. Your case is still under review and because it involves multiple steps and verification processes, we are unable to provide an exact completion time or further details at this moment. We sincerely ask for your patience. We will notify you as soon as there are any updates. Thank you for your understanding and cooperation. If you have any additional questions, please reach out to us at https://binance.com/en/chat VL
The most awful platform with awful support. It took 1 month to solve my problem with money
Hi Mark, we understand that you have already contacted our support team. Kindly share the related case ID with us for further review by editing your comment. Thank you for your cooperation and undertanding. -MK
"I hit exactly 00:00:00 in the Binance BTC Button game and have clear video evidence of the timer staying at zero. Despite this visual proof, Binance support refuses to honor the win, blaming 'server sync issues'. If the app shows 00:00:00, it's a technical failure on Binance's end, not the user's. Hiding behind technical jargon after showing 00:00:00 to a user is unfair and misleading. Case ID: CC8834107. I will share the video proof everywhere until this is resolved fairly. Update (Feb 23, 2026): Binance's reply here is as dismissive as their chat support. They claim they provided "relevant information," but that information was just an offer for a 30-day VIP upgrade to silence me about hitting 00:00:00. I have officially REJECTED their VIP bribe because a fee discount does not fix a technical glitch that cost me 1 BTC. If you really want to resolve this, stop sending me back to the same chat agents and have a Senior Manager review my video evidence of hitting 00:00:00. Case ID: #157260838.
Hi there, it appears that our chat support team has already given you the relevant information in the chat. If you have further questions, you can go back to the chat window and connect with our agent. Thanks for your participation and understanding. -MK
this binance is most stupid and bloody idiotic company you can not find support service they have a bot chat which makes you more angry and they have tons of FAQ which is non sense they are dam bloody company i have been trying to find a support for 6 months and not finding them so avoid using this company
Hello, Abdul. Thanks for sharing your experience with us. We offer full support via live chat with humanized assistance available 24/7. To bypass the bot and automated messages, we leave bellow a step by step to help you speak directly with one of our human agents to help you: 1. Access: https://www.binance.com/en/chat, or tap on the headset icon in your app homepage to begin. 2. Login to your account or opt to enter as a visitor, insert your best e-mail or phone number and select [Start Chat as a Visitor]. 3. Scroll down and select βGet Supportβ. 4. After choosing the closest topic to your query, select: βπ Unsolvedβ > βNot Relevantβ > Yes, Transfer to customer supportβ. Once done with all the steps an agent will join you to clarify any questions you may have about Binance or your account with us. Thank you! RA
Binance blocked my account without any notice and reason, When I asked them why the did this, After long waiting times they just reply one thing that cannot tell why they closed , I mean are you kidding me, you blocked my account with funds in it and telling me you don't know reason even if you do you cannot tell me that reason, WTF just say you are scammers in style stealing peoples money, I wonder what law is doing.
Hello, Amelia. We completely understand your concerns and appreciate you're seeking help through TrustPilot. Would you please edit your review to include your support Case ID? With this information we can locate your case and further check it to inform you accordingly. Your Case ID is located at the top part of your chat window. If you don't have one, feel free to begin a live chat with us on: https://www.binance.com/en/chat to receive a new one. Thank you for your understanding. RA
Work so bad.
Hello Roman, Could you please provide more details about the issue youβre experiencing? If you are having performance problems, try clearing the temporary cache by going to: Home > Profile > Settings > Clear Cache. Then fully close the app and reopen it to see if the issue is resolved. If needed, contact our support at http://binance.com/en/chat -SE
Sooo Terrible
Hello Mike,β¨β¨ Could you provide us with more information regarding your experience that prompted this review? Additionally, you might want to engage with us via our live chat at binance.com/en/chat. If you have already done so, please edit your review and share your case ID. ^BT
Horrible fees
Hello Arnold, Thank you for sharing, please allow us to clarify a few points in regards to the fees structure on Binance First, the standard trading fee on Binance for spot trading is indeed 0.1% this fee applies when you trade one cryptocurrency for another. Also, if you use BNB for paying spot trading fee, you will receive 25% discount. You can check from this link - https://www.binance.com/en/support/announcement/844f0bae047d4be4903303cb743734e1 Secondly, buying cryptocurrency directly with credit/debit card does come with higher fees due to the costs associated with processing these transactions, which include fees charged by banks and payment processors. This is an industry standard and is not unique to Binance. Alternatively, you may consider using our p2p feature, in this way, you can purchase crypto from different sellers using the fiat, with lower fees. You can all details from this link - https://www.binance.com/en/blog/p2p/binance-p2p-newbie-guide-7428324997079645557 Let us know if you would have any additional questions in regards to fees or anything else, we would be pleased to guide you through each of our product and find the most suitable option for you Also we do hope you enjoy your day! ^BT
According to TrustPlane, Binance has a 1.3/5 rating based on 60 verified reviews as of February 2026. Source: trustplane.app/company/www-binance-com
