I have loved dealing with this company
I have loved dealing with this company and can fully recommend them.I alway have a problem with fitting so buying online is not something a normaly do. It took my a couple trys with different styles before I go the size and fit I wanted and using the Shoe finder really helped. The Brooks shoe return (which I used) was a great help and give me confidence to use Brooks. It took a couple of attempts but once I got the right fitting product I was very happy with my purchase so much so that I have purchased another pair. Delivery was next day which I appreciated. Very happy with the shoes which I think are well made and have made a big difference to my running. I will be buy Brooks in future as the shoes are great and I feel like a values customer . I did contact customer service and was looked after by Jessica who was very helpful a joy to deal with. Good job all round Brooks.
Jimbob
fantastic customer support and help
I received fantastic customer support today from Brooks. I raised an issue with them this morning regarding a pair of Adrenaline gts and the issue was resolved with a few emails.
Cora McCann
Good products and top service
The shoes are great - worn them for many hundreds of miles, but the customer service sets them apart. Engaged, helpful and empathetic staff make me want to always use this brand. Well done and thank you
Douglas
Great shoes and really waterproof
Great shoes and really waterproof. There was a small issue, but there was great customer support from Camilla
Juan
Brilliant!
Amazing service from start to finish. Jess was incredibly helpful and always responded quickly. Thank you 🤩
Anita Rich
I bought a pair of trainers from their…
I bought a pair of trainers from their online store in November, which i didnt receive. I asked for a refund and was assured by Jessica i would be refunded asap. I waited over a month and still no refund. Jessica again assured me this was being taken care of...still nothing. After a third email, Jessica said she would refund manually, but still nothing...in the end i had to do a chargeback on my credit card to reclaim my money. Terrible customer service. I certainly wont be shopping with them again.
james cummings
Customer Service listened carefully client’s needs
Got a pair of white leather brooks through brooks customer service who listened carefully of my needs then recommended the pair for me. It exactly fits my needs - light, comfortable, stylish, functional with city walking and jogging.
Helen Huang
Happy with Brooks running.
I bought some running shoes direct from Brooks. They do a no fuss 90 day refund if you don't get on with them. I have had two pairs of other Brooks running shoes and they were mostly fine but this pair I had problems with. I returned them to Brooks (FREE) and had a full refund next day. That is good customer service and I am happy to use Brooks running again.
Gnigel
Brooks Stands Behind Their Runners—Impressive Support!
I have been wearing Brooks for many years from the years of marathons and feature runs to my suburban circuits and trails I tend to do these days. No lower leg issues while wearing them. However recently I had an issue with a new pair of runners - a defect. Brooks took a look at the issue via images and replaced these with a new pair. Thats real class!
Jason Atkins
Cancelled my order for no reason
Cancelled my order for no reason. I fully believe this is discrimination and racism. I used a discount code now when trying to place a new order it does not work. Avoid them and go elsewhere many better brands.
SS
Camilla a “Star”
Camilla looked after me as if I was a member of her family 10/10,Thanks very much for that, could not praise you enough.
Comar
A+ Very happy
Excellent products, backed up by a first class customer service. Both Fatma and Oly were a joy to deal with and I would not fail to recommend Brooks Running.
Jamie
Sorted out some spare insoles free of…
Sorted out some spare insoles free of charge.
Peter
Camilla was fantastic at sorting out an…
Camilla was fantastic at sorting out an issue I had with a Brooks shoe I had purchased. Communication both over the phone and on email was swift and professional. Camilla was extremely understanding and helpful, offering nothing short of a professional, kind customer service. It is great to see larger companies still offering personal customer service, and truly caring for their customers. Thank you Brooks!
Dan
Camilla was so helpful sorting out a…
Camilla was so helpful sorting out a sizing issue for me. Such good customer service.
Rebecca
I have ran in Brooks trainers for many…
I have ran in Brooks trainers for many years. I purchased a pair of Brooks trainers but not directly from Brooks. When the retailer wouldn’t help resolve an issue I had with the trainers, Brooks resolved this directly.
customer
The customer service from Fatma was out…
The customer service from Fatma was out of this world! So patient, accommodating and supported me through every step of the way with finding the right shoe! Amazing!
Nathan
I have been running in Brooks shoes for…
I have been running in Brooks shoes for a couple of years now. I need the GTS shoe due to being an overpronator and the Glycerin GTS is my go to daily runner. Recently, due to the wet Irish weather I opted to try the Adrenaline GTS GTX, however, after a couple of runs I determined that they are not suitable for my needs. I contacted Brooks who have understood my needs and helped me replace my Adrenaline GTS with a pair of Glycerin GTS. Thank you, Brooks!Keen to check their other offerings for trail and tempo runs.
Daniel Faith
The help I received from Jess in…
The help I received from Jess in replacing my Glycerin 21's after both outside seams of the trainers had split was second to nonePrompt reply and no hassle with replacing
Steffan Davies
A big thank you to Jess and the Brooks…
A big thank you to Jess and the Brooks team for helping resolve an issue with a pair of Max Hyperion 2 shoes. Super swift and great communication, even sending a follow up email when an email from them went to a junk folder. Without the follow up email I would have missed the original message. Issue was resolved exactly as I hoped with great communication all the way through. Thanks again. I’m delighted that I get to keep on running in Brooks shoes.
Tom Greetham
