Capture One is an online company. Based on 60 reviews on TrustPlane, it has an average rating of 3.9 out of 5 stars. Last reviewed February 6, 2026.
Victor from Capture One received a request from me at 7:30 p.m. in the evening and his response arrived only around 30 minutes later! It was the fastest ever response from any company I had received so far and it exactly gave the advice I needed. Victor had even reviewed a file I sent to him for his support.It is great to be a customer of a great company with a great product, developed and supported by great employees!
Victor stayed with me during the whole process. He was clear, thoughtful, and very helpful until we resolve the issue completely. Great job.
Victor skillfully evaluated the possible cause for my problem. Remotely he downloaded the proper SW to get everything to work going forward.
The professionals choice. Works well good work flow. It is pricey thus 4*. I would say worth it for professionals.
I use CO 1 now for some years.It's a very good RAW converter for my Phase One camera files.But...The licence and pricing policy is very unclear, the software is very expensive and prices are increasing all the time. Perpetual licences are not perpetual, they make you think it is perpetual, but after a certain time there are no updates available, you have to buy a new version.Next to that the support is awfull.If you don't have the most expensive licence they don't answer questions, or perhaps after a too long time.If there was a alternative I would definetely go for that.
I had problems reading raw data from my new camera into my capture one version. Lot of color shifts and saturation issues, which I was not aware of from my other cameras. The support team then provided me with the required updated version very easily and on the same day at no extra charge. Fast and really helpful feedback is not a matter of course these days. So, 5 stars from me for the world's best customer support and the best RAW Editor in my opinion!
Have used Capture One for over 3 years now without any issues at all. It is fantastic, feature rich software. Recently I had my very first issue with it crashing on start up that turned out to be related to the configuration of my older laptop. The support response was very fast and helpful with practical advise on how to pin point and troubleshoot the issue and resolve it. Their email, with clear instructions with how to troubleshoot my issue, was really helpful. The follow up to make sure things were resolved was brilliant - fantastic service and really great software.
After using Capture One for years, I was starting to get problems with Processing photos from RAW files.I contacted them for support & they replied within 5 days explaining that my computer may have an issue with 'Hardware Acceleration' which can be turned off in the Preferences - General tab. So the problem is now fixed
[Le français suit.]Having had to change computers in the autumn of 2024, I had to reinstall my Capture 21 purchased in March 2021 and for which there were two activations left. Naturally, several problems arose, the first being that I couldn't reactivate the software. Irina guided me well through the process, although at one point she implied that I was trying to download a newer version ⏤ which is completely untrue ⏤ and, when further problems arose, she passed the torch to Sergi, who also gave me valuable advice. I can't deny I was pleasantly surprised to receive such service for a software that will soon be four years old, which is why I give the aforementioned consultants five stars for their sustained support in this particular situation.Ayant eu à changer d’ordinateur à l’automne 2024, j’ai dû réinstaller mon Capture 21 acheté en mars 2021 et pour lequel il restait deux activations. Bien entendu, plusieurs problèmes ont fait surface, le premier étant que je ne réussissais pas à réactiver le logiciel. Irina m’a bien guidé dans le processus, même si elle a laissé entendre à un moment donné que j’essayais de télécharger une version plus récente ⏤ ce qui est complètement faux ⏤ et, lorsque de nouveaux problèmes ont surgi, elle a passé le flambeau à Sergi, lequel m’a aussi donné de précieux conseils. Je ne peux nier avoir été agréablement surpris de recevoir un tel service pour un logiciel qui aura bientôt quatre ans d’âge, et c’est pourquoi j’accorde aux conseillers susmentionnés cinq étoiles pour leur appui soutenu dans cette situation particulière.
Software is ok, the customer service however is not. I have a monthly subscription, I tried to to cancel but they won’t let me out for nearly a year. I pay per month so I assumed if I stopped the payments the subscription would end, nope. Apparently I have to pay every month for a year. Customer service was very blunt, I just got no you have to pay.
I am new to Capture One and have been working with the 30 day trial. I dusted off an old Canon 5D Mark II that I need to use as a spare camera in an odd configuration where it is not easy to reach the camera to make adjustments. I downloaded Capture One, since other software I was familiar with was not capable of supporting live view and camera controls with tethering on this older model. It worked immediately, and I was thrilled to have use of the old camera. I had questions about how well other features were supported by Capture One, and wrote to the support team. Sergi took on my case, and responded in a few hours with some very helpful advice, and links to resources. He also answered new questions that came up, again within a few hours. Capture One is a great, professional app., and I will certainly be purchasing a subscription once my trial runs out. Their support team is great, and that's an added bonus.
Support restored my use of Capture One again. I could not find the answer on the Capture One support page after trying many times. Not being an expert user, I didn't even know how to ask the right question. After many months of support page fatigue, I sent a screen shot to Capture One support. Victor sent back the simple fix back a few hours later. I think Victor deserves a raise and promotion! Now I am on the road to Capture One Nirvana.
Fast and competent processing of my support request with very detailed description
I have been a user of Capture One for ten years+. The quality of their tech support varies wildly between good and horrible, depending on who picks up your case and their response to cases is ridiculously slow - weeks or even months.In any back and forth conversation between you and them, you never get the same person twice. When I first file a case, I get one customer service tech. If they need more information from me, I reply and the person who answers my reply is always a different person and I have to take the time to re-explain the case to them. Why? Because, in my experience, the latest agent doesn't bother to read the previous information in the case, written by a different tech support agent. I had one case that, with all the back and forth, I ended up commuinicating with four different support people. The first person was very helpful but the case needed more info. When I replied, a different person picked up the case and acted as if he had not read the previous case discussions at all and was unhelpful. I asked him several questions and he never addressed them. It finally got escalated to their team lead, and he was incredibly unhelpful. He seemed to have not read the previous case comments by his team and then (unlike the first person I interacted with who said it was a known problem in the software), claimed that I must have done something to screw up the files Capture One uses to keep track of things or screwed up their catalog somehow.So that seems to be the way he deals with customer problems: "not our fault. You broke it - it's YOUR fault!". That is not a helpful attitude and that person should NEVER be a team lead at any company. after my interaction with their amazing ineffective team lead, I cannot recommend Capture One at all.
the developer shared their idea with me when I have some misunderstand with the software；they help me to use captureOne well。
If you are looking for an image editor software with a good support Service, then avoid Capture One. I have a subscription for the Capture One Pro since three years ago. And whenever I contact the company for a support, it is by email. It takes several days to get a response from them and the response is always not related to the issue. Lately, they charged me for renewal more than the regular price subscription which is announced on their web. When I tried to contact them to know why, they replied after few days with a nonsense explanation that it does not answer the question. I replied again and same answer. I decided that when the date of renewal comes, I will cancel my subscription and just use adobe which cost a lot less and specially they have better support.
Capture One udnytter deres loyale kunderJeg har været en trofast Capture One-bruger i over 8 år og har altid betalt for opgraderinger med glæde, Forretningsmodellen har ændret sig markant og efter den seneste opdatering føler jeg mig oprigtigt snydt. For blot en måned siden betalte jeg 209 USD for en licens, og nu forventes det, at jeg betaler det samme beløb igen for den nyeste opdatering. Dette er simpelthen optrækkeri. Tidligere kunne man forvente at der kom en gratis opgradering med når man var så tæt på men næh nej lad os pumpe vores loyale brugere for penge.At skulle betale fuld pris så kort tid efter mit køb er ikke bare uretfærdigt – det er en direkte udnyttelse af os, der har været loyale brugere i årevis. Capture One’s svar? En “loyalty”-rabat på 40 %. Ærlig talt, det føles mere som en fornærmelse end en reel gestus. Det virker som om, de prøver at maskere en konstant stigende pris med en falsk rabat, hvilket tydeligt viser, at deres fokus er på penge, ikke på kundeloyalitet.Og som om det ikke var nok, er det nu umuligt at få fat i dem via telefon – man kan kun komme i kontakt med deres support via mail. Man må spekulere på, om de har fjernet telefonisk support, fordi de ikke ønsker at stå til ansvar for de evt. frustrerede kunder.“English version”Capture One is Exploiting Their Loyal CustomersI have been a loyal Capture One user for over 8 years, always happy to pay for upgrades. But their business model has changed significantly, and with the latest update, I genuinely feel cheated. Just a month ago, I paid $209 for a license, and now I’m expected to pay the same amount again for the newest update. This is simply outrageous. Previously, you could expect a free upgrade when it was so close to your purchase – but no, let’s squeeze every penny out of our loyal users.To be forced to pay full price so soon after my initial purchase is not only unfair – it’s a direct exploitation of those of us who have been loyal customers for years. Capture One’s response? A “loyalty” discount of 40%. Honestly, this feels more like an insult than a genuine gesture. It seems they’re masking a constantly increasing price with a fake discount, clearly showing that their focus is on money, not on customer loyalty.And as if that weren’t enough, it’s now impossible to reach them by phone – the only way to contact support is through email. One might wonder if they removed phone support to avoid facing the frustrated customers directly.
Super happy either way the help and service I received from Victor and Capture One.I had software from early 2023 which didn't support my Nikon ZF camera. Everyone told me I'd have to buy the software again as updates had been stopped but Victor sorted everything out with absolutely no hassle. Software was updated to the version that supports this camera and I'm back working with capture oneCouldn't be happier!
I was suddenly stuck with editing my picture in Capture One and couldn't do anything.I contacted the technical support of Capture One which answered very quickly by providing advice. As I am not very good with the technical side of computers in the following two emails Sergi tried to navigate me through the process. In the end it was a problem of Apple and Capture One is running smoothly as usual. Very satisfying experience with a dedicated technical support team at Capture One. Thanks!
I am updating the Capture1 fiasco.Eventually I was helped by Rayen who generally took an interest but could not rectify the problem but referred it over to Irina who finally solved the problem.This was originally a SIMPLE change of email address which has been an ordeal. Capture 1 needs to take a hard look at its abysmal help system, I could not log in so I could receive help!Most importantly if it had not been for being able to make these posts on Trust Pilot I would not have been able to resolved this mess as I was simply locked out of their system, so 5 stars for Trust Pilot
According to TrustPlane, Capture One has a 3.9/5 rating based on 60 verified reviews as of February 2026. Source: trustplane.app/company/www-captureone-com
