Castlery is an online company. Based on 60 reviews on TrustPlane, it has an average rating of 4.2 out of 5 stars. Last reviewed February 27, 2026.
Received product approximately 3 weeks after ordering. Product is nice but wouldn’t purchase again. I had white glove install. However, when raising bed, it does not go down into bed frame correctly. White glove service was very rude. Wouldn’t recommend.
It was easy to navigate the app and place my order. Overall the service was seamless and I appreciated the personal touch of the staff when I visited the store too.
Gave me the measurements that I asked for and they were comprehensive and easy to visualize.
After an issue with a rug and a small issue with a couch, we worked with Niya the Customer Experience Specialist to resolve. Excellent communication regarding the issue and follow-up until resolved. The company showed they valued our business and wanted to do right by the customer. We will continue to consider them for future purchases.
Worst experience with the customer service. So, I returned some furniture and I wanted credit as I wanted to continue purchasing from Castlery. I explained to them multiple times that I am taking my time with my next purchase as I want to be sure it is furniture that: a) Fits into my space; and b) Something that I want. I explained multiple times that my space isn't easy to get to. Then the nightmare begins. The customer service will continually hound you to make a purchase. I explained to them that the items have been returned, you have a credit on my account. There should not be any issues. However, despite stating multiple times, I receive email nudging me to make a decision every 2 days and also SMS to my phone nudging me. I received a couple of SMS at 9PM. I explained to them multiple times that I do not appreciate this amount of pressure in making a purchase but they continue to escalate. Honestly, I think it is commercial pressure to force you to make a decision. I will be lodging a complaint with the appropriate bodies and sharing my experiences with them. In the end, I just settled for a partial refund, took the 10% restock fee. Never will I shop again at Castlery. I recommend you take your business elsewhere to a business has better service. Let's be frank, the quality of the materials you are purchasing from Castlery is not top notch for the price you are paying. I liked some of the designs and quite honestly expected better service.There are better options out there!
Enna was amazing! I really wasn’t expecting that — it was such a good surprise and it will definitely influence my decision. And of course, the product quality they showed also matters!
She was super helpful and responsive. All the communication was very smooth and very well streamlined. We received a lot of updates on live time from her, Selvaa was amazing to work with!
I loved the service at Selvaa. She was very polite and always ready to help.
The person that supported my purchase ,he was very responsible and respond to my queries even after working hours. He also called me back to state that I had over paid the delivery and disposal services , where such honesty in business is hard to come buy. The delivery persons are also professional and theu set up tje furniture properly to ensure no unbalanced seats.
We received a table and bench that both had damages. We reached out to Castlery and they responded promptly to resolve the issue. Shortly after assessing the damage, they began the process of sending us a brand new table. Our bench had a large scratch on it and they sent us a partial refund for that. We are very pleased with the kind and quick customer service!
We needed to add a module to our lounge set and we contacted Castlery. Wahidah was very helpful and quick to respond and resolved the issue. Always great service and quick response, even online
Castlery Uses a Great Delivery Company!No UPS or FedEx here! This is an experienced furniture delivery company! They went above and beyond to delivery my dining table to me. I live on a hill-top and, as my luck would have it, there was construction blocking my narrow road that day. The delivery truck couldn't get around it and I received a curtesy call from their customer service rep explaining the situation. I was about to settle on rescheduling the delivery but the rep was determined to help and we figured out a way for him to get in touch with my husband and they coordinated it so that the drivers could drive around the hill to the street behind our house and make the delivery through our back entrance. Brilliant! Now that's owning it! As for the dining table, I haven't opened it yet, but I'm almost certain that it will be flawless based on the previous furniture ordering experience I had with Castlery. Very impressed. Great company that truly delivers their promise. Thank you.
The customer Rep, Niya, showed patience and understanding of my matter. Her communications with me were professional and prompt, showing no sense irritability as we discussed the matter through several back & forth messaging. In the end, I was happy with the resolution, and the journey pleasant enough, worthy of a positive review.
I was pleasantly impressed by the fast response I got for any and each of my questions from choosing the items until the delivery. Everything went smoothly and I am happy to recommend the company.
Amazing customer service from Petriicia. So pleased with how everything was handled.
Really poor experience. Castlery and their carrier are unable to provide me with insurance documents to deliver furniture in my New York building. Their support is either providing incorrect information or going MIA. This is a really disappointing user experience considering the price of the furniture.
The delivery team was exactly on time! They did an incredible and quick job of assembling! They took all of the boxes with them and left a beautiful dining set
Anusuria from Customer Service was wonderful as helping us to figure out a solution with a delivery issue. Calm, understanding, responsive. Despite the delivery issue, We love our furniture piece we ordered and is the perfect addition to our home.
Aslinda was amazing!!! Great support and help. Very quick responses and very easy to communicate with THANK YOU!!
I had a question regarding the height of the seb dresser legs. Enna did not have that information readily available. It took her a few days, she had not forgotten me, and emailed me the answer. In 2025 I had purchased the Seb dining table and am very happy with it.
According to TrustPlane, Castlery has a 4.2/5 rating based on 60 verified reviews as of February 2026. Source: trustplane.app/company/www-castlery-com
