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ChromeBurner Motorgear is an online company. Based on 50 reviews on TrustPlane, it has an average rating of 3.6 out of 5 stars. Last reviewed February 5, 2026.
I was thrilled with the wide choice of Nolan helmets, and the delivery to Australia was amazingly fast—only 6 working days! A huge thank you to ChromeBurner. I’ll only be shopping with you from now on!
Ordered Dainese Mangen absoluteshell pro pants. Received pants without thermal lining that comes as part of the pants. Had to pay $185 of duties which is 52% of the price paid (amount/severity of duties not indicated on website). Multiple attempts to contact seller via email resulted only in “we are busy but we are on it” auto reply. Several emails since then went unanswered. Now I am disputing the charge with my credit card.
Customer service doesn’t work and left me without any product after ordering. They restarted the company under a different management to avoid sending my product I ordered. AVOID THIS COMPANY!!!! Im still waiting for my product for 6 months. Yesterday they told me that they will not reimburse my funds "Tot mijn spijt moet ik u mededelen dat als gevolg van het faillissement van ChromeBurner levering van geplaatste maar nog niet geleverde bestellingen, productreparaties, garantie of restitutie op retourzendingen en het inleveren van cadeaubonnen niet meer kan plaatsvinden'. Thanks very much!
I had a part break on a Scorpion Helmet I bought from Chromeburner, Daniel Kaiser was able to contact the manufacturer and get the parts I needed to repair the helmet, and even sent me an extra part just in case I have a problem again.I feel Daniel went above and beyond and provided excellent customer service.
Great prices but that wasn't the case after being charged customs fees which weren't expected. Which also made delivery very long. Customer service did take a while to reply (11 days) but least i did get a reply after seeing some other reviews.
non existing customer service, they take your money but god help you is you reach out to them for anything but giving them money.They can't be bothered to even reply To add insult to injury , they now use UPS for international shipping , so when you pay on their website for shipping expect an inflated bill from UPS to be added at time of delivery.Buy local, there is no savings to be had with these guys
Ordered a helmet to the UK. Was slapped with VAT charges ECT. The UK does not charge VAT on motorcycle helmets, so the paperwork provided with the helmet must not have clearly displayed this.Below is the statement before ordering. Clearly states the same.I agree to the terms and conditions, and accept that I may be liable for import VAT, duties and customs brokerage fees, for items other than helmets, upon entry in the UK. Click here for more information.Impossible to get replies from chromeburner I have sent multiple emails.AVOID this company and the other half FC MOTO. Save yourself the stress and headache, just pay the little extra in the UK.
Don't use!Had a problem with my cardo communication system, still under warranty, i've emailed them 3 times for a repair/replacement but the scammers are ignoring all emails.
I just purchased an Airoh helmet ($340) from this site for approx. $365 total. I went to track the package, which states it’s expected tomorrow and there are additional fees owed to UPS. When you click for the amount, it lists $537 additional due. The transaction listed no possibility of additional fees.
Terrible service, ordered sena 10r and the unit was faulty, wouldn't charge so sent back, got a refund but had to pay for shipping and wait until it was returned before getting refund. I ended up ordering from another site. They also sell over priced key rings to make up a minimum spend shipping cost. Avoid at all costs.
Good experience!
Fast delivery. Product ok
no return possible, even though that’s clearly written in the AGBs. 160€ for a pair of trousers, which is not fitting…
Order placed and not received. The company has been declared bankrupt.I'll follow the process...
There website is down and I can't contact them as I have not received my order.Just read they have gone bankrupt.......No doubt will open again under another name and I will not get my helmet !
The ordering process is seamless, and I received my items in a timely manner. The packaging is secure, ensuring that my items arrive in perfect condition. I did have a question regarding my order,the customer service team was quick to respond and answer the question to my satisfaction.Overall, I highly recommend ChromeBurner Online Retailer for anyone looking for a convenient and reliable shopping experience.
Chromeburner always a very professional service & competitive prices
They’re absolutely amazing!!! Super lightweight and they feel incredible on me feet while riding!
Terrible customer service and communication skills. Easily lost a customer.
I ordered a new helmet and when you order there is a statement you must agree to. The statement tells you that Helmets being shipped to the UK will not be subject to import VAT. I then got an email from Fedex to tell me helmet was on its way but i had to pay the import VAT of over £43 to get my item. I contacted Chromeburner who seemed receptive but now the email chain has went dead.I'll be happy to upgrade to 5 stars if they can help with the import VAT as i feel its been a misleading journey. Delivery was quick and items were as advertised, so again ill be happy to revise my review if they can help.
According to TrustPlane, ChromeBurner Motorgear has a 3.6/5 rating based on 50 verified reviews as of April 2026. Source: trustplane.app/company/www-chromeburner-com
