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Service top
Haikel Yahyaoui
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C
Coinbase is an online company. Based on 60 reviews on TrustPlane, it has an average rating of 3.5 out of 5 stars. Last reviewed February 27, 2026.
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60 reviews
WARNING: Coinbase Withholding Funds & Denying Proven iDEAL/Wero Deposits
Be warned: Coinbase is currently withholding my funds from a verified iDEAL/Wero deposit (ID: 2KH49DWD7K). Despite providing bank-stamped proof of delivery to their authorized settlement IBAN (DE75...19190), support is providing false information and denying receipt.Under PSD2 law, payment to their processor (PPRO) is legal receipt by Coinbase. They have my money but refuse to credit it. I have officially reported this to the Dutch Central Bank (DNB) and PPRO Compliance. I am also filing a police report for embezzlement (verduistering).If you value your money, stay away. This is not a "delay"; this is an unlawful withholding of assets.--Support: Full Chat History is available on request
RB
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If I could give them a zero I would
If I could give them a zero I would. I could see my account in real time get hacked and assets sold off. I reached out to coinbase about it and they said not to worry, my account is locked and all the funds are there safe b/c the account is locked. After I buy a camera for my computer to take a pic of ID and scan face there software would not except it b/c it was to blurry on their end. Eventually I unlock my account to see all of my money has been stolen. So I go through ID check and facial scan to open my account, but the hackers did not have to show ID or go through facial scan to withdrawl my money. Liquidating 99% of my account, withdrawing the money to a bank account that is not associated with my coinbase account, and not even in the State I live in wasn't enough of a RED FLAG for coinbase to ask the hackers for ID or facial scan. Then after I unlock my account Coinbase says they will refer me to an agency to investigate the matter. I asked why wasn't I informed of this investigative team when I called to get my account locked, and coinbase said they can't refer me until I unlock my account and they need an ID and facial scan for that. So I need to show ID and facial scan to open my account and be referred to an investigative agency, but for hackers posing as me can deposit my money in a bank not associated with my account and in another State and there is no need for ID for this???? Plus the investigative agency is in the United Kingdom!!! This is a freaking joke, and all coinbase says is they are not responsible that it is the customers responsability to secure the account. I did have 2 factor identification too, and it failed. What a joke, $15k gone. This company does not protect your money!!!!! Willing to bet Coinbase gets this taken down, but it's the Truth.
Ben Couey
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Coinbase is the safest and easiest…
Coinbase is the safest and easiest Crypto Exchange to use. The Staking is very good. The platform is basic and simple so it doesn’t feel overwhelming to use.
William O'sullivan
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Its scam
I Am sharing this based purely on my personal experience.I purchased several crypto tokens directly through Coinbase, believing that assets listed on their platform had been properly vetted and clearly categorized. As a retail investor, I trusted that tokens available for purchase within the Coinbase app carried a certain level of legitimacy and transparency.What I later discovered was extremely frustrating.Some of the decentralized tokens I purchased were later described by support as having “no value” on the blockchain. Yet these assets were available for purchase inside the Coinbase platform, and I received official receipts for every transaction. At no point during the buying process was there a clear distinction between fully supported, established assets and decentralized third-party tokens that may lack liquidity, recognition, or practical value.To an untrained investor, all tokens listed in the app appear equally legitimate. There is no meaningful separation between:Highly established digital assetsStablecoins with broad network supportThird-party decentralized tokensLow-liquidity or externally issued contractsIf Coinbase chooses to list decentralized tokens, there should be stronger disclosures, clearer labeling, and better education about network compatibility and potential risks.What added to my frustration was that when I contacted support multiple times, I was told that I may have purchased through an external wallet or another app — which is incorrect. All transactions were completed directly within my Coinbase account, and I have the receipts to prove it.My concern is not about market volatility. I understand crypto carries risk. My concern is about transparency and presentation. When assets are listed inside a centralized exchange interface without clear differentiation, it creates the impression of endorsement and proper vetting.Retail investors deserve:Clear asset classificationStronger risk disclosuresNetwork compatibility warningsAccurate support responsesI hope Coinbase improves transparency so future users can make informed decisions with a full understanding of what they are purchasing.These are my support tickets260902982610988726081373260812392607155926071148And nothing solved.
Cynthia Golpe
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Always a good experience
Always a good experience
Erica
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Close account wuthout explanation
They close my account without any explanation. I was notified in advance about it and contact Support to got some details. But Support assured me that it is just a mistake. Now my account is closed...
Dmitry
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All good thanks
All good thanks
Shahram Gholami
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Keep ringing my dad who is 85 and deaf…
Keep ringing my dad who is 85 and deaf wanting him to download an app after getting in touch with him through WhatsApp message,what company does this? Apparently he invested £250 last year just after his wife 'my Mam's died...Told them don't ring again he doesn't need this crap in his life! He's lost £250 which after losing his soul mate of 63 years is nothing! Just leave him alone please. Unfortunately I don't have any reference number as he has no idea what's going on which means I have nothing else to give you from himself! We'll just leave it at that!
John McGlade
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Coinbase Funktion very Good
Coinbase Funktion very Good
Regassa Shiferaw
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Top et facile
Top et facile
Rudy Amouyal
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COINBASE LOST MY MONEY I HAD FOR YEARS UNTOUCHED
SEE YOU STARTED PUMPING OUT POSITVIVE REVIEWS YOURSELF AFTER MY BAD REVIEW WOW! I had Coinbase for 3 or 4 years and they made it harder to get your money out so I left it but my MONEY DISAPPEARED and I did not even try to withdraw any or mess with it but COINBASE SUPPORT TOLD ME IT HAPPENS JUST DEAL WITH IT, WORST THING TO TELL SOMEONE WHO YOU JUST ROBBED BLIND ALSO as they kept trying to convince me I never had baby dodge coin and I need to prove it on there app which is insane COINBASE WILL TAKE YOUR MONEY LIKR SO MANY OTHERS AS THEY THINK WE WONT CARE ABOUT $50 enough to make a big deal over but it is Indont know what case number to give you I was on phone for awhile and chatting on messages I can’t find
pduffy
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Coinbase is one of the most reliable…
Coinbase is one of the most reliable and user-friendly crypto platforms I’ve used. The interface is clean, transactions are fast, and security feels solid. Perfect for both beginners and experienced traders. Highly recommended for anyone serious about crypto.
Aaron Martina
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They are scammers don’t use them
They are scammers don’t use them
Austin
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Nice place to trade.
Nice place to trade.
Elton Ersani
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Snelle onboarding
Snelle onboarding
dirk schouten
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I can access my account but unable to…
I can access my account but unable to do any transactions or even chat. I have tried on multiple devices with the same result. Highly recommend taking your crypto business elsewhere.
Daniel Finley
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I do not recommend this company
I do not recommend this company. They constantly block money and keep changing the limits — it’s absolutely impossible to understand. They just collect large amounts in fees and nothing more.I’ve been waiting for five days to withdraw my £21, and it still only shows as pendingI absolutely do not understand their limits. One moment it shows that I have a £1,500 limit — all it takes is one £20 deposit — and the next moment it says I have no limit at all.There are many other companies that behave completely differently and don’t constantly block you.
roman roman
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Promised me lies
So I had unauthorized charges on my account and tried to dispute them multiple times, coinbase wouldn’t accept it. Tried to change my password, set up 2FA, anything i could to secure my account. Spoke to multiple agents on chat and on the phone explaining this situation and they all told me everytime, if I pay my deliquent balance caused by those unrecognized charges, my account would return to normal and be in good standing. So I paid $181 to fix it in good faith and to continue using this platform. Multiple times my account review has now been rejected. Ive called multiple times asking why if I did nothing wrong and even paid off the balance, but they wont even tell me why. Absolute disgrace to do to somebody especially when they say there is nothing else I can do after I have cooperated. I wanted to write a good review if this got resolved but they keep rejecting what the right thing to do is. Coinbase if you see this the case number is #26074449. Do the right thing!
Mikey Kerrigan
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Easy to process
Easy to process
Peter Cremona
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Cite this page
According to TrustPlane, Coinbase has a 3.5/5 rating based on 60 verified reviews as of February 2026. Source: trustplane.app/company/www-coinbase-com