love the tools
love the tools, thank you
Wyatt Johnson
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C
Craftsman is an online company. Based on 56 reviews on TrustPlane, it has an average rating of 1.7 out of 5 stars. Last reviewed February 19, 2026.
Customer Reviews
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56 reviews
I bought craftsman snow blower 28” in…
I bought craftsman snow blower 28” in and of 2021 but the machine never work well so after repair under manufacture warranty it start to work but not much of snow in winters 2023 & 2024 to really tested when big snow comes in the fall of 2025 machine shows a problem to start , after mechanic received a new battery fail to solve a problem they Lear a lot of other items were defected as well therefore cost of the repair was greater than &400 and warranty already expired, because of terrible winter I was forced to buy another blower but I won’t keep putting money into that machine any more, the mechanic was going to contact with manufacture regarding necessary repairs and I am still waiting - at this point I am very upset about whole situation because neither craftsman nor mechanic takes a blame for failer machine but it is hard for me to give anyone good reviews
Jan
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You have to speak to AI agent for warranty
When I called to do a warranty claim, I do not want to speak to an AI agent could not get an actual person on the phone for nothing craftsman has really let me down will not buy any more craftsman tools
Jonathan Davis
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I really want to give this 0 stars but…
I really want to give this 0 stars but that isn't an option. I purchased a riding lawn mower that has never ran properly and had paint damage upon delivery. I have tried to return it to Lowe's and contacted Crafstman numerous times to refund and return my product. Nobody responded to my emails, managers have not returned calls when requested. The customer service is as bad as the mower. 6 months later I am still trying to resolve this issue.
Jaime Linder
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Thembikele Ngwane (CRAFTSMAN®) from…
Thembikele Ngwane (CRAFTSMAN®) from warranty is rude and just plain ignorant. asked me to disasmble the rachet and count how many teeth, barely speaks any english, just pure waste of time... stay away from Craftsman, not what it used to be. Junk with no warranty support whatsoever.
Service Manager
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Electric pressure washers
Purchased at least 8 electric pressure washers. They were helpful and made the warranty process easy until i had to replace 3 or 4 over time due to them all having the same issues over time. After getting 3 or 4 replaced they made it more hassle than it was worth to continue buying their products knowing they would only last 5 or 6 months at most being used daily and would expect me to ship every one back that always went bad leaking oil and locking up.
Dylan Bradley
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I have spent thousands on craftsman…
I have spent thousands on craftsman tools simply because how amazing and simple the warranty process was well after my tools started giving out and breaking i started to do warranties and for some reason they had a really big issue because it was multiple items like I purchased all of this now that I wanna warranty them out ya wanna not so it because of the quantity so basically spend all your money but your warranty don't mean nothing to them never again will I buy a thing from them i switched over to harbor freight from now on and now I tell anyone I see looking at craftsman tools to don't even bother buying cause its a total scam
Raphael Ibarra
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Id give negative stars if that were a…
Id give negative stars if that were a option. This company has turned into a total joke. Tools aren't warranted, cheap junk replacement if they even have it and the customer service is horrible. Just spent 40 minutes trying to get a shovel and a screwdriver warranted. Both LIFETIME warranty and didn't end up getting either correctly. Now they are telling me that the warranty is only up to what I originally paid for the "LIFETIME warranted items and I need a receipt. I'd need a separate tool box for all my receipts. Atlest Harbor freight has tools in stock.
Robert Lynd
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Warranty on Discontinued Tool
I had 3 damaged Allen hex wrenches from a complete set that was over 20 years old on a discontinued product. Craftsman/Stanley honored the replacement warranty, no questions asked, after I simply provided pictures of the broken items. I was on the brand-fence needing new toolboxes. After my warranty experience, I chose to spend $2,000.00 on new Craftsman tool boxes. I will now only buy Craftsman hand tools.
Leader
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Extremely Poor Service – Craftsman Does Not Honor Their Warranty
I’m very disappointed with the service I received from Craftsman. When I tried to use their warranty, I was given the complete run-around — transferred between departments, made to repeat the same information multiple times, and ultimately left without any resolution. It’s clear they go out of their way to avoid honoring their own warranty.After years of trusting Craftsman for reliable tools and support, this experience has completely changed my opinion of the company. The lack of accountability and customer care is unacceptable. I will not be purchasing Craftsman products again and would strongly advise others to think twice before doing so.
LL Squared
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Terrible customer service
Terrible customer service. Scammers
kev
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GR8 Craftsman Customer Service Support
On 10-1-2025 I contacted Craftsman for like new 2021 10 gal compressor blowing breaker. Patrick Loristo helped me with contact information for Alton industries. After contacting them I received a part by mail to fix my issue as a Good Will, (meaning covered a part out of warranty) I told Patrick that’s why I by Craftsman!! Thx Craftsman & Alton Industries
Brad Anderberg
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Philips Screwdriver Warranty
I have a Craftsman phillips screwdriver with a worn head that slipped in the screw head. The tool is clean and not damaged or abused and the Craftsman name clearly showing on the handle. Our local ace hardware would not exchange it because they did not have the same color handle (green). I said the handle makes no difference. Despite having s similar replacement on the shelf. they told me to use the online exercise. Very disappointed to be brushed off over a simple screwdriver that they carry in stock. I left it n the counter and told them to toss it.
Kaare Wold
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BUYERS BEWARE
If I can do less than one star it would be that these people are garbage calling the 188. Number is a waste of your time. I went into the store to return a Weedwhacker the four cycle in which I had bought the wrong one. I should’ve purchased the two cycle. The lady told me that I needed an RA number and that I would have to contact craftsman because it was past the 30 day return time I called craftsman a foreigner answered the phone and I could barely understand what she was saying but she made it perfectly clear to me that an RA number is not given to a customer. It has to come directly through someone at the store. I thought that was ridiculous. I said I am a consumer. I purchased your product. I simply am wanting an exchange I’m not even asking for my money back and she was just ridiculous when I asked to speak to the manager she says well that this is our policy. It was absolutely horrendous. I will never buy another craftsman ever again. I called Lowe’s and they were very accommodating and trying to work with me in resolving this issue, but they were not pleased that craftsman treats their consumers this way and will not stand behind their product.
L. Davis,BSN RN
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HORRIBLE PRODUCTS!!!
HORRIBLE PRODUCTS!!!! NOTHING LIKE CRAFTSMAN USE TO BE. I bought an angle grinder at Lowes for my construction company. Used it less than 2 mins and it burned up. Tool it back and replaced it with another. Within 5 mins it caught on fire from inside. The motor got hit it caught on fire.
John Morola
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Faulty mowers/terrible customer service
I bought a basic push mower from Lowe’s, a craftsman push mower, it hasn’t even been used 30 minutes and oil is leaking into the filter and it will not crank. Craftsman representatives could care less. They want me to take an hour away from where I live to get it worked on. A brand new push mower that is already not working. I am not taking it an hour away to get fixed. I highly recommend everyone who is experiencing this kind of thing to file a complaint with their local department of justice and their Better Business Bureau. I sure am.
Richard
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Been waiting to talk to their CS for 45…
Been waiting to talk to their CS for 45 minutes now and still nothing but music. Questions about battery not charging. Craftsman Customer Serv leaves a lot to be desired. Won't be buying anymore of their products.
Reed Buckley
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Craftsman tools now have a 30 day…
Craftsman tools now have a 30 day return policy. And, that's about how long they last. This used to be the gold standard for their willingness to stand behind their products. I've purchased my last craftsman product. Very unsatisfied with customer service
Jan Owen
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Craftsman does not honor their…
Craftsman does not honor their warranties...I called craftsman warranty department because I have a weed eater, battery powered orbit sander , and an electric belt sander that all quit working. First of all there are a handful of automated questions to answer and then when i was ready to talk to someone I had to listen to their elevator music for 22 minutes before someone finally answered.I was told to take pictures of the receipts and email them back, which I did. Then there was another 10-15 minutes of questions before I was told i would get an email within 48 hours...Well 50 hours had gone by so I called back with the authorization # they gave me when I called the first time. So now on the second call another 26 minutes until someone answers only to tell me now I need to email pictures of all 3 items to support,which I did. Then after 15 more minutes of questions I am asked to email a video of each piece not working (are you fricking serious right now, why didn't you tell me to do that in the first place), which I do email a video of each item not working, but to do that I had to hang up...24 hours after the second call still no email regarding my warranties..So in a nutshell I spent 3 days and a total of over 2 hours on the phone with Craftsman Warranty Department and they still have not warrented the first piece...Never again will I buy a Craftsman product..I had a battery powered Kobalt planer that quit working and when I called the Kobalt Warranty Department about it I was issued a number to take to Lowes to pick up my New Kobalt Planer and spent a total of 14 minutes on the phone with them...KOBALT IS DEFINITELY A MUCH BETTER OPTION THAN CRAFTSMAN
Ronald Stage Jr
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CRAPman tools suck!
I was gifted a weed whacker/blower as a housewarming gift. I charged it and it worked fine. When the battery died and i went back to recharge it, it would not recharge. I took the battery and charger back to Lowes where it had been purchased by my brother-in-law to see if they could diagnose the issue. The associate said the charger was broken. When i tried to contact Craftsman directly through their website, you needed all kinds of information which i could not provide in order for someone from Craftsman to contact you back. This was a gift so I didn't have a receipt and my brother-in-law passed away weeks before so I could not locate it. I had to buy a brand new charger for 100 dolloars to replace the brand new broken one which came with the product. There was no phone for Craftsman and when i found one through much research, no one answered the phone after a 14 point phone tree. Totally unacceptable. I am returning the entire product to Lowes and NEVER buying another Craftsman product again! I can't believe Lowes would carry this brand.
Devin Zwieg
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According to TrustPlane, Craftsman has a 1.7/5 rating based on 56 verified reviews as of February 2026. Source: trustplane.app/company/www-craftsman-com