Five months of frustration and lost sales
We are now around 4–5 months into trying to get Deliverect properly working for our restaurant and we are honestly exhausted.We do not want to cancel. We want it to work. But we cannot even get basic things like printers and integrations set up and running properly.We’ve chased support repeatedly. Responses are slow, unclear, and often just push the issue somewhere else. There is no proper way to speak to someone who can actually take ownership and fix the problem. Everything feels like tickets going back and forth with no real progress.We’ve spent a huge amount of internal time trying to make this work. We’ve followed every instruction, done customisation when requested, waited for updates, and still basic functionality does not work reliably.This is not a small add-on tool. This sits in the middle of live delivery operations. When it doesn’t work, we lose sales. It’s as simple as that.Reading other reviews, including Steve Imray’s, it seems we are not the only ones experiencing these issues, even though it often feels like we are being treated as an isolated case.We are leaving this review in the hope that someone senior at Deliverect finally takes responsibility and resolves the issues properly. We still want a working solution, but after months of this, confidence is very low.
Zia Pina
Fantastic service
Fantastic service! I had an issue, and Youssef handled it quickly and professionally. He was efficient, polite, and made sure everything was resolved right away. Truly appreciate the great customer service – this is how it should be done. Highly recommended! 👏🔥
Usman Zahoor
The support team is highly…
The support team is highly professional, consistently cooperative, and provides significant assistance in resolving issues.Today marked my first phone interaction with Islam, and it was very informative and effective. A rating exceeding five stars is truly well deserved.
Mahmoud Ktf
Poor support and failed onboarding – forced to cancel
We have had a very disappointing experience with Deliverect and have ultimately had to cancel our account due to ongoing lack of support and communication.Over a period of more than three months, we attempted to onboard three new locations. During this time we contacted Deliverect repeatedly via every available channel – direct account contacts, email, telephone, online support tickets and web onboarding forms. Despite this, we received no meaningful response, no clear timeline, and no progress.This caused significant operational issues for our business, including disruption to our Uber Eats operations and a lot of internal time wasted chasing Deliverect just to give them more business.For a company positioning itself as a critical integration partner for growing hospitality brands, the level of service was simply not acceptable. The lack of communication made it impossible to rely on Deliverect as part of our operational stack.Unfortunately we can’t recommend Deliverect based on our experience. The product may be strong in theory, but without responsive support it becomes a liability rather than a solution.We am presuming a default response from Deliverect that we can't reply to so we will leave this review with the fact we will not be returning to use Deliverect under any circumstances.
Steve Imray
Great experience with Mr Islam
Great experience with Mr Islamthanks 🤝Regards
khalid hafiz
Marco makes this company run
Marco makes this company run, if you need anything sorted he's your guy. Went above and beyond to fix my issue. Great customer service.
Georgia
Bad faith and multiple invoices Suspension over $21
Subject: URGENT Escalation Request – Deliverect Causing Major Business InterferenceHi Uber Support team please review what Deliverect is doing to your loyal customers,I’m requesting this issue be escalated to a senior operations manager.This is not a normal support ticket — it involves Deliverect causing business interruption, unauthorized charges, and improper suspension of service, directly impacting your merchant platform.Below is a real example of the “support” we received from Deliverect, straight from their own representative:“I get and pay the monthly invoice — that’s the only one I’m aware of or ever agreed to. I have no idea what these other invoices are or who authorized them.”“I need to escalate this to the finance team, but they might reject it if everything isn’t perfectly verified.”Deliverect could not even explain:what they were billing us for,why our account was suspended,or who authorized charges beyond the agreed monthly invoice.They shut down our service over $21 without notice and left their own frontline staff apologizing for things they had no control over.This shows a complete lack of:financial transparencybilling accuracymerchant protectionoperational stabilityAnd Uber Eats merchants are the ones who get hurt.In our case, Deliverect’s failure directly caused:automatic cancellations on Uber Eatslost orderslost revenuecustomer complaintsthe suspension of a location that owed nothingmultiple random invoices we never agreed toWe removed Deliverect from our business permanently because they are unreliable and unsafe.But Uber’s backend routing kept sending orders into Deliverect, even after cancellation, causing further disruption.I am asking Uber to:Escalate this case to a senior team.Review whether Deliverect should remain an approved partner, given the clear evidence of billing confusion, service suspension, and operational interference.Ensure Deliverect is fully removed from the Walker Rd location on Uber’s backend.Route all orders directly to our tablet only.We are only responsible for the Walker Rd location, and we confirm Deliverect is no longer authorized in any capacity for that store.Thank you for reviewing this.This situation has caused significant losses, and it deserves the attention of someone higher up who can evaluate Deliverect’s reliability as a partner on the Uber platform.
Chris
Mauricio was the star man what a guy he…
Mauricio was the star man what a guy he deal with me very professionally. He solved my query and made my restaurant menu alive again. Please Please Please give him a raise. your company needs a guy like him. Big appreciate bro. Thank you
Loaded Pierogies
Fantastic solution
Fantastic solution
Fahad Alnaim
Such an excellent tool for managing…
Such an excellent tool for managing third-party food ordering platforms.
Ethan C.
Do not engage
I have asked this company to cancel my account several times but they continue to bill me. After requesting to cancel, I receive an email asking to set up a call to finalize my menu. They bounce you around to different people when you ask to cancel but never cancel the service.
Four Girls and a Guy Baking Co
Their support service is a nightmare
Their support service is a nightmare, specially the less than capable people at their Mexican office
Mark
Unreliable and Unhelpful
Using Deliverect has been a constant source of frustration. The system barely works as promised — it constantly disconnects, delivers unpredictable results, and causes more problems than it solves. Instead of streamlining operations, it adds unnecessary headaches.What makes it worse is the customer support. The staff are unhelpful and dismissive, offering little to no real solutions when issues inevitably pop up. You’re left dealing with an unreliable product and no support to fall back on.Overall, Deliverect feels like a poorly built, unreliable service that’s simply not worth the money. Save yourself the hassle and look for an alternative that actually works and values its customers.
Simona
Insanely disappointing customer service…
Insanely disappointing customer service and product managers...it's a shame, because the product is pretty good when it's working, but the employees just don't give a damn about your experience. We have literally lost thousands of euros in revenue, because some basic features are not rightly understood by the team. I have a figured this out by myself and even gave the solution to the implementation specialist who then goes on to ignore the emails. Also they are not reachable by phone or anything. It's waiting for some other company to deliver the same product and this company will go out of business for sure, because they don't give a damn about their customers.
Stefan Hoogeveen
Software was decent, support sucks
Software was pretty good feature-wise... not the best interface but workable. Once setup it basically worked...6 months with them and no noticeable improvements to the platform. Onboarding and connecting to third-parties takes WAY too long and relies on their support team...Support is terrible. Slow and unresponsive. Even when we wanted to upgrade, I had to send a dozen messages to their sales team to get a new brand added. This is the main reason I just canceled and moved to Stream.Cancelation of annual contracts, even with 5 months they keep all your money. That's the dumbest most client-hating policy. It literally costs you nothing when I leave yet, you're keeping my money? I hate companies like this. It's clearly a cultural deficit in their business since all their behavior demonstrates the customer is not really important.
Robert Schneider
The worst tech vendor. Daily issues with the orders. But yet raise the price yearly.
My experience with Deliverect has been profoundly disappointing, leading me to seriously reconsider our partnership. The most glaring issue has been the inconsistency in pricing, specifically their unwillingness to honor previous agreements regarding the setup fee. This unexpected change feels like a breach of trust and reflects poorly on their commitment to existing customers.It's clear that Deliverect shows a lack of flexibility and a disregard for the terms initially discussed for our first location. This situation has made me question their dedication to supporting our business growth. When a company fails to uphold its word on fundamental agreements, it creates significant doubt about the viability of a long-term relationship.This experience has been incredibly frustrating and has left me with the strong impression that Deliverect is not genuinely invested in the success of its current clients.
Chai Poovaviranon
Deliverect is perfect for multi channel…
Deliverect is perfect for multi channel restaurants which aim to provide their customers both a unique and seamless ordering experience. The consultants Tej and Nicholas have been truly amazing throughout our journey with Deliverect.
Joshua
wonderful onboarding experience
Claire is a wonderful, patient lady that takes the time to explain and cares for your business. Happy she helped with onboarding.
klant
Absolutely abysmal
Absolutely abysmal. A complete and utter nightmare. If you're considering Deliverect, run – run as fast as you can in the opposite direction. I honestly don't even know where to begin with the sheer incompetence and soul-crushing frustration this platform brings.Once they've got your money and you're "on board," you can kiss any semblance of customer service goodbye. You are plunged into the purgatory of online chat bots, endlessly looping you through irrelevant FAQs. And if, by some divine miracle, you actually get a 'real person,' it's barely an improvement. It's like talking to a brick wall that occasionally throws boilerplate responses at you. They have a complete, shocking disregard for the businesses actually using their service.Their "direct online ordering platform"? Don't even get me started. It's a fossil. It feels like it hasn't seen a meaningful update since the dinosaurs roamed the earth. Months, months, of nothing. Want to put your online store on "busy" when you're swamped? Forget about it! You have to completely shut the damn thing down. How is that even a solution? It's beyond stupid. Need to set holiday days? Nope, not a chance. Your customers just get to guess if you're open.And the customer experience? A total trainwreck. People order online, they check their bank statements, and what do they see? Some bizarre, random code instead of a clear descriptor of where they spent their hard-earned money. Naturally, we get the furious calls and frustrated customers, not Deliverect. Then there's the delightful little glitch where a customer orders for a specific time, and it pops up on our POS showing a completely different time. It's a constant, infuriating battle.It just goes on and on. Their entire existence seems to revolve around Deliveroo orders, which, let's be honest, is where we businesses bleed out all our profits. It's like they've got some shady, inside deal going on, funneling everything towards Deliveroo while leaving their other services to rot. I cannot, in good conscience, recommend against this platform enough. Save yourself the headache, the lost revenue, and the constant, boiling rage. You've been warned.
Sushi Haven
Absolutely horrible experience with…
Absolutely horrible experience with this company. Onboarding process was a disaster and no help to work on fixing the issues, and when they faced either helping to fix the issues, which were minor, but time consuming, they just determined to end the process, leaving us in a terrible position, after having spent weeks preparing, vetting the right company to do it. They gave us 2 weeks notice, subsequently changed to 4 weeks after pleading. The sales person would not even speak to me on the phone. Onboarding person went on holiday then next one left the company and we were on our own to fix the issues, Over a month later, now, and they still have not refunded our fees as promised
GB
