Focusrite is an online company. Based on 60 reviews on TrustPlane, it has an average rating of 4.6 out of 5 stars. Last reviewed February 27, 2026.
These refurbished units were in pristine condition and arrived very quickly. The 18i20 has made my recording experience much better and with the addition of the two Octopre units, I can record a full band at once without any switching of inputs.
A special shoutout to Dan N., who provided superbly swift service when I needed to deregister my personal account. Focusrite literally responded within 15 minutes from my email request, solving the issue instantly. What a legend.
Great product.. fast shipping, responsive support. What more can you ask for?! Go create!
The Customer Service is OUTSTANDING!The Service Reps were very helpful and patient!
I have worked with a lot of different interfaces and I find that this one is very smooth to the touch so I would buy this product again
Great product with excellent workmanship. Clear sound and very easy to use. Everything is great!
Express Shipping from UK to CANADA
I was unhappy about the untimely demise of my beloved Scarlett 18i8. The unit was out of warranty. The folks at Focusrite worked with me to get a suitable replacement for a reasonable price. Communication was friendly, professional, and very patient with my incessant questions. Thanks folks!!
I’m very satisfied with the shopping experience and the product. It’s very nice to get some useful free softwares.
Works as expected and I love the visual look
Made an active effort to provide me with updates for my shipment when it was delayed from weather and ensured that my item was sent promptly when possible
Service was fine and relatively easy to navigate, and the ordered products arrived when expected. Nothing special, but I can't say anything bad about it.
Great product!
That’s great
The interface is fantastic
Focusrite is known for quality. It's easy to use,and it looks good on my desktop.
The quality of the equipment, even thou I bought it refurbished, is astonishingly good. Excelent customer experience.
It came earlier than expected, and it’s a great product!!!
This thing's tits
Professional Customer service, I reached out to them when my order was delayed due to snowstorms, and the rep made sure to update me every step of the way until FedEx sent my tracking number!
According to TrustPlane, Focusrite has a 4.6/5 rating based on 60 verified reviews as of February 2026. Source: trustplane.app/company/www-focusrite-com
