Representative let me talk didn't talk…
Representative let me talk didn't talk over me and was very knowledgeable in area I was calling about
Jacqueline Joe
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Freedom Mortgage
4.850 reviews
Last reviewed: Feb 28, 2026Do you agree with Freedom Mortgage 's TrustScore? Voice your opinion today and hear what 1,733 customers have already said.
www.freedommortgage.comMember since Mar 2026
Freedom Mortgage is an online company. Based on 50 reviews on TrustPlane, it has an average rating of 4.8 out of 5 stars. Last reviewed February 28, 2026.
Customer Reviews
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50 reviews
Excellent service with website issue.
Excellent service with website issue.
John
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I did receive an answer to my question
I did receive an answer to my question, however, it was frustrating having to go thru all the automated responses to get to a "real" person to speak with..
customer
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Ease of communication
Ease of communication
Sydney White
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My questions were answered
My questions were answered
Henry Brooks
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Very helpful getting my questions…
Very helpful getting my questions handled Very pleased.
FINLEY T STRICKLIN
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Freedom Mortgage customer service was…
Freedom Mortgage customer service was fast, helpful and very knowledgeable. Friendly and polite.
JOHN T MITCHELL
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I have loved working with Freedom…
I have loved working with Freedom Mortgage for the past 12 years! They were willing to work with us during the pandemic and they are working with us now. Everyone we speak with is always so kind, understanding and accommodating. They even had the public notary come to our house so we wouldn’t have to rearrange our schedules. I recommend Freedom Mortgage to anyone looking for a great mortgage company.
Scott & Becki Clark
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I already wrote it down.
I already wrote it down.
customer
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They have been very understanding and…
They have been very understanding and offered assistance to help my mortgage back on track. Very respectful and helpful team at Freedom Mortgage
MANUEL CALVILLO JR
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Question on Escrow payment
The specialist I talk too answers my questions and was professional and friendly!
D Jam
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A Trustworthy Partner for My Mortgage Needs
Freedom is an outstanding company to work with. Their team is not only highly knowledgeable, but also incredibly patient and attentive throughout the entire process. They take the time to thoroughly answer all of my questions, ensuring I feel confident and informed every step of the way. What truly sets them apart is their commitment to finding the best possible solutions for my mortgage needs. I genuinely appreciate their professionalism, clear communication, and dedication to providing excellent service!
Christine
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Issue resolved
I called in to have an issue resolved with my payment process, The customer service rep was very helpful and she truly took the time out to resolve the issue and get it all taken care of.
C. Samu
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Great Customer Service
Knowledgeable, precise, answered my question, reassuring
JAMES THOMAS DENISON
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quick answers
quick answers
james morgan
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You guys really put attention to our needs when payments, unemployment comes out . You are really a good company to work with. God Bless you
The fast response and knowledge of the agent. In my case , I used a translator and it was great too.
DAVID GARCIA ARGUELLES
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Very helpful to my hardship issues.
Very helpful to my hardship issues.
MILLION T TESSEMA
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The service agent was very helpful
The service agent found the problem and walked me through getting it corrected. Friendly and professional demeanor.
Michael
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They were quick and understood my question, and took care of it.
The agent was kind and very understanding.
MARVIN MORGAN
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The representative was polite and…
The representative was polite and professional. Answered my questions. research information needed to help resolve my concerns.
Ira Sample Jr
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Cite this page
According to TrustPlane, Freedom Mortgage has a 4.8/5 rating based on 50 verified reviews as of April 2026. Source: trustplane.app/company/www-freedommortgage-com