PROPERTY DAMAGE AND FRAUD
PROPERTY DAMAGE AND FRAUD at Gunther Volvo COCONUT CREEK. I took my recently purchased Volvo to this location to get a simple oil change, and I asked for the full synthetic oil which runs for 10K miles. I also ask for a price quote to fix or replace the passenger mirror, because I noticed it vibrates on the freeway. After at least 2 hours of waiting in an 99% empty waiting room, I went to the service desk and asked if my car was ready. The service agent said, oh Tanner left for lunch and the car was ready. Before leaving, I noticed my passenger mirror was pulled almost completely off and it was resting on the inside of the mirror housing. It looked like Tanner pulled off my mirror and went to lunch and when inquiring as to what happened, his buddy hit me with a $188 bill to replace the mirror. I also noticed that the service used semi-synthetic oil instead of full synthetic oil and charged me for the full synthetic oil (See enclosed invoice). I called the dealership and asked to speak to the service manager to see what is going on with the service department - what a disaster, and I was repeated misled by every single employee from the operator to the employees in sales and service. For example, some guy identified himself as Larry, the service manager, when in fact the service manager was Patricia and the other was David. When I asked to speak with the GM, they gave me Joe Gunther, the GM of Delray, instead of Rob Klein and on and on. I left messages and no one returned my calls. The dealership chose silence as the best way to deal with the unlawful acts of their employees who deliberately engaged in fraud (used less quality oil and charged for quality oil and deliberately damaged property (mirror) to charge for labor and repair). Let's see how that worked out for them. Patricia, YOUR A DISGRACE AND YOU SHOULD BE FIRED FOR FAILING TO CARRY OUT YOUR MANAGERIAL DUTIES AND FAILING TO INVESTIGATE THE FRAUD PERPETRATED BY YOUR EMPLOYEES WHICH NOW HAS MADE YOU CULPABLE. ROB KLEIN, YOUR DEALERSHIP IS A FAKE AND A FRAUD AND YOU SHOULD BE INVESTIGATED! How many more people have you cheated, deceived and defrauded to unjustly enrich yourself. This crooked business is not BBB accredited, and I strongly DO NOT recommend this dealership.