Gymshark is an online company. Based on 60 reviews on TrustPlane, it has an average rating of 3.6 out of 5 stars. Last reviewed February 27, 2026.
Brought a few items from them and quality is quite poor, stitching has come out of the seem on the arm of the shirt and the bottoms have been washed and have faded badly.Am am happy to say that Gymshark have been really helpful resolving this for me. Thank you.
Absolutely terrible customer service! First you can’t speak to anyone it’s an AI Bot Chat. Once it’s established that your complaint is valid you sit and wait for 20 plus minutes for a “service” representative to take over in the chat. If they disagree with your issue the chat then goes silent and nothing gets resolved. I received a pair of tights with no tags or labels (already used?) but they said there was no compensation for this. I can’t return them because now it appears as though I have removed the tags and can’t get a refund! I even sent photos of the packaging and ofthe pants but the representative just kept sending me messages saying there is no compensation. Sad. I actually liked their products but due to TERRIBLE customer service I will be shopping elsewhere.
Very poor quality, you lost me as a customer
Order was delivered next day when it said 3-4 days !Quality of clothing is really high standard.
Ordered from them a few times now and they do not disappoint, all clothes appear to be very true to size but still may be best to size down on muscle fit/ compression items. Definitely worthwhile looking at for gym wear.
Package was delayed multiple times still hasn't came
First class service, quality products with fast delivery, perfect.
Love gymshark🦈
Love your company and your clothes. Big big fan
Quality of product is amazing. Style and fit is prefect. Comfortable and wash well.
Great gym wear, speedy delivery, prompt returns refund.
Bought a pair of leggings for my daughter in Black Friday salesShe only started wearing them very recently and they developed a hole on one leg where there had been a tiny ladderContacted Gymshark customer service with all the details and photos they needed and a replacement pair are in the post to me!So pleased as I’ve never had any trouble before with quality of the clothing
💪🏼👍🏼💪🏼👍🏼👌👍🏼💪🏼👍🏼👌👍🏼🎉
I ordered a ribbed tank 3 pack, only to receive the 3 pack packaging with one tank inside. Note, I have not opened the original packaging, but it is see-through and very clear only one tank is inside. Even though I am well within the return period of 30 days, and the product packaging literally has not been opened, Gymshark is refusing to discuss a solution because I have not reported the issue within 7 days (which is not required according to Dutch law). Extremely disappointing way of handling a mistake on their end.
Accidentally bought the wrong size. Applied for a return and got it ready to send within 2 minutes hassle free. Bought another with the right size and fits amazing.
Always high quality and great value products
Fast and effective delivery I always find what I’m looking
I absolutely love this product, the shorts, t shirts and sweaters are of great quality and really comfortable to workout in. Also love the gymshark symbol.
Great experience from start to end 👌
Gymshark always deliver a 5* service, will forever be loyal to GS
According to TrustPlane, Gymshark has a 3.6/5 rating based on 60 verified reviews as of February 2026. Source: trustplane.app/company/www-gymshark-com
