Annellie from Haglofs has been very…
Annellie from Haglofs has been very helpful. Advised and answered my questions. I’m happy that she took the time to read and answer my questions thank you Annelie. ;)
Maria Clapham
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Customer Reviews
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60 reviews
Great service from customer support
Great service from customer support. Many Thanks!
Anon
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Very fast response and sorted out broken zip
Very fast response and sorted out broken zip problem.
M.L
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Excellent
Excellent, prompt service for ordering, delivery and returns. Highly recommend this company and the good quality of their products.
Lynne
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Great customer service.
Had a problem with a tear in the fabric seam in a boot. Noel was great and the boot has been replaced. Really good customer service.
anne
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I had serious splits in my boots that…
I had serious splits in my boots that allowed water in .. so not good!Once I’d provided proof of damage and purchase I was sent a new pair of boots (to the UK) as replacement .. which was brilliant, even though the boots were 18 months old. I was also reassured that if such a problem occurred again to get back in touch!Excellent customer service. Thankyou.
Frances Carroll
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Great customer care for broken zipper
Great customer care for broken zipper. Contacted the support via the form on the contact page. Shortly after a ticket was opened and Noel replied to me with a video tutorial + offering to send a new free zipper. Great after sale & customer care.Zipper should be home shortly.
Leo
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Fabulous customer service
Fabulous customer service. Very prompt and helpful
LivingInYorkshire
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Quality jackets!
Great quality jackets that actually last long!
FJ Y.
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Repairing a backpack
The customer service was easy, fast and kind. They clearly support repairing, which is a sustainable value that I appreciate a lot. I'm beyond happy with communication w/Noel. :)
Tarina
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Good Customer Service
When UPS delivered my parcel to the wrong address, the Haglofs customer service team were very helpful and supportive. They sent out a replacement package which was with me in under 3 days. The product is of a high quality, I would definitely buy again.
Ethan
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Super service from Vuong
Super service from Vuong. Thanks Haglofs really appreciate your help
HEPBURN
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Always the best!
Always the best!
Sebastiano Di Maria
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Great products and fantastic customer…
Great products and fantastic customer service.
Pauline Pritchard
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Frida is the best! Ty!!
Frida is so helpful and kind! Thank you so much!
Jessica Karras
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Very reactive and good support
Very reactive and good support. Found the issue to repair the zipper of a jacket long after the guarantee. Shipped the part twice after the first one got lost.
Tim
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Spare part - Good experience
I lost a strap on my backpack without me noticing, or it may have never been there to begin with. Reached out for a spare part. It got replaced quickly, smooth experience.
Mads Nielsen
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Top level
Best experience ever with this customer support. I bought a jacket which started to lose a strange amount of feathers after a few days. I contacted the customer care and they offered me a refund or a new jacket.I choose the second option cause I love this jacket.Thank you very much, appreciated your care.I’ll buy again, for sure.
Sara Sciarrini
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Faith restored!
I had been a little disappointed that the Skuta walking boots had split after 18 months, but Haglofs customer service restored my faith entirely - they responded rapidly, helpfully and arranged for replacement boots very quickly. Customer service as impressive and hassle-free as this is sadly rare nowadays. I feel that Haglofs are a responsible and decent company, based on this experience.
Neelom Sharma
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Excellent Customer Services
My issue was resolved promptly, no unnecessary back and forth, their customer services were excellent.
Justin Cartledge
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