I want 2 thank u fr having Chris @…
I want 2 thank u fr having Chris @ store #17 there fr me!! She was professional,pleasant & helpful I so appreciated her!!
Carolyn Treglown
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S
Shop Hobbylobby is an online company. Based on 60 reviews on TrustPlane, it has an average rating of 2.3 out of 5 stars. Last reviewed February 10, 2026.
Customer Reviews
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60 reviews
Hobby Lobby online delivery scam
Hobby Lobby has changed from delivering with FedEx to delivering Amazon Logistics in my city. Unfortunately, you can't give delivery instructions and you can't access the delivery photo. My order was marked as delivered but wasn't and they won't refund me because a delivery photo exists. They won't show it to me though so who knows where the package was left.
Catherine Meeks
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Ordered a board game online over…
Ordered a board game online over choosing Amazon. Turns out they use Amazon to ship their products. No big deal… package arrives and it was a completely different Amazon order that I had placed via Amazon. No board game in sight.I reached out to Hobby Lobby directly and they gave me the run around to email them directly. They made it sound like they’d figure it out for me. Turns out because the Amazon guy took a picture of a random package and posted it to them that they claim they can’t do anything. They won’t refund me, and they won’t send me a new product.No wonder big box retail is going out like a bad habit. I will never shop here again.
Benjamin Leibold
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Maisto needs to go
I purchased the Maisto snap-together Lamborghini at Hobby Lobby as a gift for my 8 year old grandson. It has 34 parts. My grandson couldn't complete anything but the tires, and I had to complete 3 of the 4 hubcap connections, breaking one of the tabs off in the process. After 2 solid hours, I'm at the table and my grandson is long gone. The final piece will not completely snap at each of the, I don't know, eight various and unidentifiable snap points. Not sure who is capable of easily putting these together, but this product should really not be anywhere near a casual model car enthusiast and definitely should not be used to introduce young children to the joys of model cars.
Alec Kumlin
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Cashier Terry B. @ Store #23660 was nasty!
My wife and I went shopping at the 23660 US Hwy 19 FL store on Black Friday. Our cashier Terrie B. was very rude and hostile when my wife simply ask her to make sure our item was marked down 50%... We did not make a big deal out of it. We knew it was busy. When we left the store, we both said to each other- "she was nasty!"
Chaz J
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UPDATE to Horrible co...3rd time I received defective items…
UPDATED to 3 star: after I filed complaint thru BBB stating if i don't get refunded for ship portion of damaged goods, then all my business will be thru Michaels, so they can either refund me the under $5 cost for the ship portion or lose all the $$ they have been making off me every year on every holiday....so I now got refunded today. From now on, if I am ever able to actually go to one of their stores, (difficult since i have no transportation and can only go if i hitch a ride with someone), that I will only shop there if I can actually SEE what i am buying...pretty much done with shopping online thru them because it just isn't worth the hassle!).------------PRIOR 1 star review:3rd time I received defective items when ordering online, and every time there has been an issue jumping thru hoops until finally got refunded, but every time they would short you a penny!? what's that about? This time bought 3 old fashioned print xmas wood decor blocks only to have them arrive smelling toxic/like was doused in turpentine. I contacted them telling them I needed a refund and gave them price, but also that they needed to refund a portion of the ship charge because the remaining 2 items i ordered were just cheap add ons that came to only $4.36 (that's with the tax), so them charging me $7.95 for an order where the bulk of it was damaged, is totally unfair....since i never would have ordered the the other 2 items (small rubber stamp and a sheet of stickers) and pay almost twice their cost to ship!...that's insane! Yet not only didn't they refund me any of the ship charge, totally ignored that part of my email....just sent email saying to toss defective items and their refund (again) was a penny short and no ship charge refunded. I have shopped online every holiday, NO MORE! Even my husband says enough is enough (prior order was for a large folding shelf unit that arrived in a box taped up with cardboard pcs added on...like someone else had opened it already, and inside every shelf was either cracked or falling off, and all the screws that were supposed to hold the shelves on fell out of the box...why you would even ship out such JUNK is beyond me!). After that fiasco i THOUGHT i would be safe just ordering small decor items....well after getting this toxic smelling 'made in china' garbage, which I paid shipping on that I'm not getting back, I am SO DONE with this co....who BTW isn't really Christian anymore, since the owner/founder SOLD it...he's only on the board now, but retired, so not even running the co. anymore...which explains the HORRIBLE RATINGS Hobby Lobby now gets online on every Review you can find on them! AVOID at all costs, and like others said, shop at Michaels, because even online, if you get damaged goods, PHONE them and they IMMEDIATELY refund you (back to your cr cd....not a 'gift card' like hobby lobby does, where you're forced to have to spend your money back to their store!), and they send you a prepaid return label, and if item is too heavy to drop off at USPS or UPS etc., they will schedule a pickup for you, or if damaged, they usually tell you to just dispose of item. But as far as Hobby Lobby goes, they are DEAD TO ME!!!
SGM
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I ordered online and the package didn't…
I ordered online and the package didn't show up - they refuse to refund. Don't buy from there.
DR
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Great company and love to shop in their…
Great company and love to shop in their stores
TMC
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Did not care about me at all
I loved arts and crafts and they have anything u could want which is a plus but I went the other day and was getting a bigger container for my stuff and I thought it latched closed and also had handles bc it was big and I was wrong. It crashed down on my foot leaving me bleeding and bruised when I asked the manager up front for a band aid so I didn’t get blood anywhere or on my sandals she said no. But she said they had some in the fabric section. Like ugh my foot hurts I don’t wanna walk all the way back there and that was it. No concern no care at all I was hurt. If I go back it’ll be to a different store out of town.
Ashley Martin
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verbally assaulted, belittled, and mocked by HB cashier
SoooI just got verbally assaulted, belittled, and mocked in front of a large group of customers at hobby lobby downers grove IL BY AN EMPLOYEE!!The employee almost assaulted me. I just called their corporate office crying my eyes out .. She called me too poor to shop there adn made comments about my appearance!!we will never EVER Shop at that store again. This is unbelievable. I'm still in shock at how this happened and quickly it escalated .. I know I should not be shopping there, trust me, but i needed curb chain bc i ran out and have to ship something today. Yes i returned everything .
Lindsay c
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Their website is blocked from accessing…
Their website is blocked from accessing from Europw
Anna
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after being a customer for 4 years…not happy with this cusotmer service refusing a online order
after being a customer for 4 years shopping online, i had a purchase that wasn't delivered, and i got my card refunded, after a month or so went to make a order, they refused me all together, and said i had to shop instore, one time i did a chargeback, after spending $100.00s of dollars, for over 4 years, and the refund was for under 20 , can you believe it, talk about hypocritical pieces of you know what. rude and nasty, i think its underhanded and mean, and they call themselves a Christian store, please. weren't they busted some years for selling artifacts,?????? P: 1-800-888-0321 7600B SW 44th Street, Oklahoma City, OK 73179
DISGRUNTLED
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Has a nice store
Has a nice store and a lot of awesome things available. Wish they were open on Sundays and maybe a little later. But very satisfied overall
Billy Hall
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Dollars over Safety
Hobby Lobby is adding to the problem and endangering the lives of employees and customers by being open during these winter weather conditions in Southeast Georgia. Crafting supplies are not a necessity.I am disappointed in your choosing dollars over safety.
Rm Ramsey
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Dreadful company
This company pretends to be “Christian”, yet they cheat customers at every turn. Their return policy is dreadful and unfair, and they do not stand behind their products, even if there is a problem with them. Despite many suggestions and requests, they will not provide even one electric cart for handicapped customers to use in their large stores. Most of their products are overpriced and imported from China. Their treatment of their employees and management of benefits is deplorable. This privately owned company should be put out of business.I no longer buy ANYTHING from them.
Gale McKiddy
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Garbage merchandise & terrible return policy
I bought two bird feeder domes. What I got was two pieces of cheap plastic. The hardware that came with it is so small that it would not hold up to the weight of the bird feeders and break damaging the feeders beyond repair. The eye part of the hook will not fit over the Shepard hook the bird feeders are hanging on. The refund policy is a joke. If you return your online purchases to the local store, you only get store credit and not for the money you paid for. What should’ve set my alarm off was that the shipping charge cost as much as the two domes did. If I return the domes to the online store, I bought them from I have to pay for the shipping which is a lot more than what I paid to have them shipped to me, for the return and that is for unopened merchandise. I have spent a lot of money down through the years at Hobby Lobby but will not buy from them again.
catco cook
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Good afternoon I very rarely shop with…
Good afternoon I very rarely shop with your store due to all the negative reviews that I hear about, but I was given a gift card for the holidays and figured why not. First off what I don't understand is why you don't ship from a regional Warehouse like the rest of the world does, therefore there would be no reason to wait several days up to 2 weeks for something to come out of Texas that is clearly older (possibly outdated) merchandise ridiculously overpriced. Secondly, very agitated to see the item purchased and other items, that I chose to purchase somewhere else due to the price, instantly 40% off when I went online verify my package was going to make it here today. Third, and my biggest problem is every time I go on FedEx to confirm it's location.. it says that it left Texas yesterday has no update of being in my area, has no update of when it could be delivered, it doesn't even show that it's in the same state. This is not good for my business nor is it good for my customers who depend on me to deliver their wants and needs in an efficient time so therefore I will not recommend your company to any of my followers, friends, or clients until such time y'all have reorganized your shipping and delivery system. Thank you for your time hope you work out these problems and that one day I may not only be able to use your services and the materials that you sell for my items but I can promote to my people and suggest that they go to you for all their needs instead of Amazon and other places.
Chris
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Melting Chocolate
I have always bought the white chocolate bags for my Christmas candy making. For some reason, this past few weeks, I’ve bought several bags and it does not melt anymore. It gets hard and grainy. And when I use the microwave directions on the bag, it gets dark brown and develops water. I’ve bought from 2 different stores in the past 2 weeks and it has happened both times. I’ve wasted 6 bags. And some of the bags I bought at the store on HWY 6 N turned kinda yellow, they lost the white color. I still tried to use them but I still got grainy, hard batter with water. I’ve used 2 different double boilers. When I tried to return 2 bags, they didn’t want to take them back and I showed them what happened to some. My husband said that the candy may be old, it’s not fresh. They probably re-dated candy they had left from last year or before. It’s unusual for Candy from different stores to do the same thing. It’s putting a wrench in my candy gifting. Oh well, headed to Michael’s from now on. But just a warning about hobby lobby’s bagged candies, don’t try but 1 bag at a time or yiu will be disappointed. And they don’t like to take it back….hmmmm, wonder why???
Bar Tyl
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Hobby Lobby is terrible
Hobby Lobby is terrible. I have never had a good experience going there.
Kevin
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Outstanding employee
I would like to give Ryan who works in the Mansfield Ohio location a terrific review. Ryan works in the custom frame department. I was at the the store on June 18, 2024 & had several very old pictures that I needed advice on to be able to display in my home.Ryan was extremely patience & knowable & gave me extremely good suggestions. Excellent employee.
Sharon Croskey
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According to TrustPlane, Shop Hobbylobby has a 2.3/5 rating based on 60 verified reviews as of February 2026. Source: trustplane.app/company/www-hobbylobby-com