Greedy Capitalist Support
If I could give this company a zero review, I would. I was told that the only solution they can provide for the broken Jaybird Vista 2 I have is a 30% discount so I can buy another product from them.I can't buy the same item because they no longer offer it, but I'm welcome to purchase a different product at a 30% discount.Who in the world would think that's a good deal?! Whoever in their HQ thinks this is a good idea should be fired because not only is it offensive as a "tech support solution", it is nothing short of filthy to have to offer someone with a broken product to buy another product from you. What a joke!
Ton Corpuz
Great headphones I'm using them to this…
Great headphones I'm using them to this date but only complaint is that they die or stop working at all only after a year or so.
Hmza
The WORST company
Never ever again - totally useless. Bought some headphones which didn’t turn on unless being plugged in. Customer service handler was Adarsh. Worst experience I have ever had. Leading me in complete circles. I’m now going to enforce my legal rights and push them as much as I can.
B G
So unreliable
So unreliable. I am sure they sell millions and only a few fail but I seem to know about a lot of failures. The right ear bud stops responding and none of diagnostic routines work. Mostly the 'help' says to clean them or reset them but nothing works when they are dead. I won't be buying any more Jaybird products.
Grant Banstead
Jaybird is a scam
Customer service is a scam, as is the whole company. DO NOT BUY ANYTHING FROM JAYBIRD.
A.
Won’t replace Vista 2 earbuds that…
Won’t replace Vista 2 earbuds that broke after only 7 months. Wouldn’t recommend Jaybird to anyone. Customer service is hard to reach and there’s no chance of getting proper service from actual humans.
Henry
Headphones will only last a few years
Headphones only last a few years and they expect to keep your cusom offering 25% off a new paid, which will inevitable break in 2-3 years. I ahve had 2 spearate items from them and both ended up the same way.Zero accountability, zero empathy, zero attempt to resolve issues.Avoid like the plague.
customer
Nope.
Good earphones until ypouo need to contact customer service! Tired on 3 occassions but still haven't had a reply weeks later, except for a survey to rate my customer service experience! Laughable.
Tom H
Realy bad!
It is ***(, bought them for 200euro and broke after 1 week. Not spec good sound compared to the lnce with 50euro. Dont buy!
Marknadsfor.se
Jaybird has turned into a Scam.
This has been a nightmare of an experience, Jaybird support has started to feel like a scam. They've purposely pushed around, handed me from point of purchase back to them, and back again. All because they do not want to admit, and rectify the fact that they make and supply sub par products. So, I've started having issue with the battery on my Tarah Pros, as soon as I got them, thinking that this is me using the Tarah Pros a bit too enthusiastically, I give it a week, a week in, and I'm still getting 7 hours or less. I contact Jaybirds, CS named Adarsh, he apologises that I'm having such a bad experience, then ask me for proof of purchase. I provide them with it. Jaybird CS Adarsh then tells me that the purchase invoice had the wrong serial number on it. So they cannot provide me on warrenty on a product that had been registered before, and ask me to contact my point of purchase. Okay what?Two reasons I'm confused, one, you don't and can't register for warrenty on Jaybird, and two, I was provided this invoice.I contact my point of purchase, they tell me that they made an error on the invoice and they'll contact Support directly, and wait to hear from Jaybird. I then get silent treatment from support until an automated message tell me that they'll close the ticket if they don't hear from me. So I email back asking what's going on. Jaybird CS Adarsh tells me that he suddenly need more proof that my Jaybirds aren't working properly, now in the form of a video, he are asks for a video to as prove that my jaybird last for 7 hours and not 14 hours. He also asks me if I had contacted my point of purchase. He know I had, and he know that my point of purchase had contacted him too, he has been talking to them, and my point of purchase has been forwarding me the emails. So I tell him off, and ask him why he's jerking me around. He apologises and admit that my point of purchase had in fact contacted him a while ago and they are doing an internal investigation to - 'see if I'm eligible for a warrenty claim' - on a product that is, by the time of this email, about 1 month old. Again, silence until I contact them again, and this time he tell me that I should contact my point of purchase for the warrenty claim, basically telling me they won't honour the claim. Here is the hilarious part, my point of purchase contacts him for the warrenty claim, and he tell them that he won't be able to help me, or them, if I don't open a new support ticket. The tone that I got from this support guy was of arrogance and complete indifference stemming from a sense of being untouchable. They know they have your money, they know you can't do anything if they don't honour their warrenty. I feel like they absolutely know what they are doing, they are purposely pushing me around to tire me out and not honour the claim. Jaybird CS Adarsh, has essentially told me he can't help me, and to contact point of purchase, and when my point of purchase contacts Jaybirds for the warrenty claim, he tells them that they can't help if I don't contact them again. Do you see the loop they've created to fool around?I assure you, if there was a way to upload the email thread, y'all will find it even more infuriating.DO NOT get Jaybirds for as long as they are in the market. They've turned into arrogant, self entitled scammers.
Al
Great service!
My left headphone stopped working(Jaybird Tarah), and without hesitation, they send me a new headphone, and not just any model, it was a way better model, then previous.Very fast customer service, and great help from Jaybird.
Rebin
Bought 3 pairs since 2017, none work in 2021
I’m a long time customer Bought x2s in 2017, those stopped working on the right side after warranty Bought x3s end of 2018, those stopped powering but your support team replaced them2020 after x2s stopped working I bought the Vistas.I emailed you in Sep 2021 from a thread with support in 2018 showing I’ve bought 3 generations of your earbuds ALL stopped working in under 2 yearsMy reference email is:ref:_00Di0j2Ck._5005Azi9uR:ref%5DCan you please help me with the Vistas that do not emit sound from the left side? You took down my review on your site & are not replying to my mail?
Jason
Very bad customer service
Very bad customer serviceOne day the earphone started to have a distorted voice and did not want to connect to any Bluetooth devices anymore, I mailed the customer service and they told me they could not do anything because I did not have any bill (it was a gift).I was ready to pay for a repair instead of throwing them away but that does not seem to be the company mindset. Throwing away to buy new product seems way better for them.Even if the earphone were good enough, I do not recommend them because of this poor service.
Florian
Nice earphones but they do not sell spare chargers for old models
I have kept buying Jaybirds several times as they are very nice earphones but I have had the same problem with every pair I buy. They have their own proprietary charging connection that are tiny and very easy to lose and they stop selling them for their old models way too soon after releasing a new product line. I have a pair of very good earphones I am unable to use as the charging clip is lost and no longer sold in the UK. This has happened to every pair of jaybird earphones I have used and so will not be buying any more from this company.
Jonas
Vista earbuds Lousy quality
Vista earbuds Lousy quality. Stopped working after a few weeks and no help from customer service. It's like burning $200. Don't burn your $200.
t
Bad customer service
Bad customer service. Terrible company.
Marcel Buechi
Love the sound and the batteri-life on…
Love the sound and the batteri-life on the jay bird headphones, but the built quality ain’t so good. I have had 3 of the same jay birds and the kept falling apart. After 3-4 months of use and changing the earbud, the speaker it self fall off, evertime, on all 3 of them. And they are really expensive.
jack petersen
Do not use this company!!!!!!!!
Do not use this company!!!!!!!!! They took my money and did not send the item, i tried to contact them a number of times, they decided to ignore me!!! I am now waiting for paypal to refund my money.
Phil
Dont buy Jaybird Tarah Pro
Dont buy Jaybird Tarah Pro. First pair I bought didn't work straight out of the box. Luckily the place I bought them gave me some new ones.These have had soooo many problems tho. Problems connecting. Problems staying connected. Problems even being listed on available bluetooth-deviced. Sometimes they just wont even turn on (even though I KNOW they had a good amount of charge left). Before writing this review I turned my headphones on, and they told me 30% charge. I then TRIED to connect them to my phone but suddenly they went dead and wont turn on.I have never had this many problems with some headphones before. They should be working all the time and connecting all the time since I payed big money for them. It's amazing how bad a product can be despite the high price. It's not only me who has had problems. Go online, past all the presumably payed 5-star reviews and you'll see tons of other people having the same problems as me.
Teis F
Loved the customer service!
I have been a Jaybird user since I got my first pair in 2018 (Tarah Pro) and I am now using the Vistas. Unfortunately I had problem with my charging case, which might very well be my own fault, and I contacted the support team and got in contact with Tanner. He was replying fast and gave me thorough troubleshooting instructions, which I followed, but I couldn't resolve the issue and then I was immediately sent a new pair of working Vistas. Superb customer service (and products!)
Johanna Hedvik
