Ordered a 3 month subscription only 1…
Ordered a 3 month subscription only 1 month delivered and then 3weeks late.Very cross as it was a birthday giftVERY POOR
Joanna Loveland
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Letterbox Bakery
4.114 reviews
Last reviewed: Apr 26, 2025Do you agree with Letterbox Bakery's TrustScore? Voice your opinion today and hear what 14 customers have already said.
www.letterboxbakery.co.ukMember since Mar 2026
Letterbox Bakery is an online company. Based on 14 reviews on TrustPlane, it has an average rating of 4.1 out of 5 stars. Last reviewed April 26, 2025.
Customer Reviews
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14 reviews
Poor customer service and orders do not arrive
I purchased a six month subscription as a Christmas gift and have repeatedly had to chase up the monthly orders. I use the contact email address and don't receive replies. It is now 5th July and my gift recipient has not received their final box for June. It is a lot of money to receive cake through your door and I've come to the conclusion that it really isn't worth it.
Joanna Carter
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I love their sugar-free products!
Tastes great and has good customer service. I love that they have sugar-free products, and I hope they add more to this section. I had a great time and would recommend this bakery's goods.
Wyatt Pinnock
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Best Vegan cookies ever!
First order was for 3 cookies for my wife as a 'back to school' surprise (she's a primary teacher). She's had to check they're vegan as has never had Vegan cakes so good and says they are absolutely wonderful. 5/5 and will be back for more.
Ryan Pascall
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Fab small business
Requested a custom box for a special birthday and Letterbox Bakery were so helpful. I sent a card to them and they included this in the box and also made sure the box was wrapped and sent beautifully. Recipient was so happy. I love shopping with small businesses and this one is great! Will be back to order more
Angie R
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Fantastic customer service
Royal Mail caused a minor issue with the delivery of this product But the company was quick to respond and couldn’t have been more helpful in resolving the issue. Fantastic customer service! I will use again and recommend xx
R.
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Another amazing box of cakes delivered…
Another amazing box of cakes delivered and received. I left ordering last minute but Katy was very helpful and was able to expedite the order for me. Absolutely fabulous company
Ellie
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Disappointing
I ordered the brownie mix box , it arrived in what I considered poor condition, messy , I expected better as I paid £14 for my granddaughter s birthday treat .Never again will go to local bakery and know what I’m getting ! They did refund me £5 but whole experience poor .
Susan
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Lockdown treat
We ordered a chocolate selection from the Letterbox Bakery as a treat for my parents during lockdown. Delivery time and communication was good, and they were so pleased with them. Would definitely order again.
Lana Williamson
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Delicious
Delicious! Will recommend it!
Caroline Smith
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Best brownies and flapjacks we've ever had!
Best brownies and flapjacks we've ever had. thank you so much, made lockdown that little easier and now helping immensely with my pregnancy cravings :) xx Claire B
Claire
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Best brownies EVER 😁😁😁
Best brownies EVER 😁😁😁
Tim
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I received this box for my 30th…
I received this box for my 30th birthday, it really made my day and was so pleased with how they were presented in the box!! I will most certainly buy from letterbox bakery again and have also subscribed for 3 months!! Fabulous customer service and were most helpful when I asked a question about subscribing.😁
Tim
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Tasted Amazing!
A smooth and frustration-free transaction. The taster box I ordered arrived quickly, even during this busy season. And, most importantly, everything tasted amazing! Great small business.
Bird
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According to TrustPlane, Letterbox Bakery has a 4.1/5 rating based on 14 verified reviews as of April 2026. Source: trustplane.app/company/www-letterboxbakery-co-uk