I wasn’t sure what filter to order for…
I wasn’t sure what filter to order for my hot tub with your system you were spot on. Thank you
Jeanne Rossetti
Was this helpful?
MasterSpaPartsOnline
4.250 reviews
Last reviewed: Apr 8, 2025Do you agree with MasterSpaPartsOnline's TrustScore? Voice your opinion today and hear what 833 customers have already said.
www.masterspapartsonline.comMember since Mar 2026
MasterSpaPartsOnline is an online company. Based on 50 reviews on TrustPlane, it has an average rating of 4.2 out of 5 stars. Last reviewed April 8, 2025.
Customer Reviews
Write a ReviewFilter:
50 reviews
Friendly people prompt service order…
Friendly people prompt service order arrived sooner that promised
Steve Nadolson
Was this helpful?
received order fast and right items…
received order fast and right items order received.
Kelvin Johnson
Was this helpful?
Ordering was easy and shipping the…
Ordering was easy and shipping the items came right on time and well packaged.
Pam
Was this helpful?
Supertech
The customer service rep was friendly , knowledgeable and honost.Service was fast and easy.
DANNY W MITCHELL
Was this helpful?
Great friendly service !!!
Great friendly service !!!
Catheleen Ryckman
Was this helpful?
Easy to order and part arrived quickly
Easy to order and part arrived quickly
Sharon Preston
Was this helpful?
Easy to order
It was easy to find the part that I needed and it arrived much quicker than I expected.
Cindy Nelson
Was this helpful?
The sales rep gave over the top help to…
The sales rep gave over the top help to me, even noticing that the items that I initially ordered were not for the same system...called this to my attention and corrected the addresses for shipping and billing. She went far above I expected from online ordering. I am thankful for her help.
Judy Fortner
Was this helpful?
I was sent a defective filter and Masterspaparts wont replace or refund it
I was sent a defective filter. An expensive one at that. When I reachout to this company. I was asked to send photos of the filters that came in the box along with the packing list. I did. serveral emails follwed asking for pictures of the defective filter. I sent pics of 3 filters. The defective, the EcoPure filter and one of the filters that was being replace. Each picutre had a caliper measuring the diameter of the threads that screw into the filterr basket ports. the defective filter was 1.25 millimeters larger than the w other filters. Instead of correcting the issue by offering a refund/replacement. The rep messaged the manufacture in which the asked to see the threads of the defective filter and wanted to see the port where the filter screws into. Common sense. Its underwater and I would have to drain my hotub to get the pics. The rep sent the pics to the manufacture and the stated "The have calipers and your mesured in the wrong spot. I make custom automotive parts, so I know how and where to measure. Not only did I measure one place. I measured all axis's x/y a/b so I know my measurements were accurate. Bottom line instead of fix an issue, Masterspaparts pushed it off the vendor where the will not be responsible to the replacement. Another note, It
Bryan May
Was this helpful?
Was able to navigate parts department…
Was able to navigate parts department easily and make a purchase. Time span between order placement could be better seeing there was a third party supplier involved
Douglas P. Carlton
Was this helpful?
Part worked perfectly and my water is…
Part worked perfectly and my water is very clean. Thanks for your help in picking the correct parts
Cynthia Noonan
Was this helpful?
Received items timely and website was…
Received items timely and website was very clear and easy to use. No travel time required.
Dorothy Murray
Was this helpful?
They helped me find my product and made…
They helped me find my product and made ordering easy.
John Berglund
Was this helpful?
Speedy service
Speedy service
Martha Trier
Was this helpful?
Master Spa Parts resists honoring warranties
Master Spa Parts sold me a spa cover almost 2 years ago advertising a 3-year warranty. When the cover started cracking after normal use, MSP began denying warranty service all the way up to the top (president Keith Hueffner). Their reason? It was missing a tag (a violation of federal law)! Despite clear statements on its website that it provides its own warranty, it blamed the manufacturer for refusing to cover the deterioration. The company has spent hours at a greater cost to itself vs. the comparatively low cost of just honoring the "exceptional customer service" it advertises and sending me a replacement skin. This kind of behavior usually indicates ego is involved, because it isn't a good business decision at all. Buyer beware - this company resists warranty issues!
Jeff Koenig
Was this helpful?
Quick and easy order
Quick and easy order
Mack
Was this helpful?
Shipping was longer than anticipated
Shipping was longer than anticipated. It took several days over its expected delivery date but besides that I would definitely use this company again for my filter needs.
Eric Cornsilk
Was this helpful?
Website is very easy to use and…
Website is very easy to use and customer service reps are very friendly and knowledgeable.
REBECCA MORA
Was this helpful?
Great selection of parts
Great selection of parts. When you can't find what you need they are great if you call.
Matthew
Was this helpful?
Cite this page
According to TrustPlane, MasterSpaPartsOnline has a 4.2/5 rating based on 50 verified reviews as of April 2026. Source: trustplane.app/company/www-masterspapartsonline-com