There are other websites that do this better
BIRD has shown poor responses to my service issues. They are still charging us for something I have requested be cancelled, despite numerous attempts to contact them they fail to respond appropriately. The service is not what I thought it was, its not very good either. I wanted a virtual number to start using WhatApp business, it doesn't do this unless you want to log in to their API portal to send each message. This is not how I want to use Whatsapp Business.
Marcus Jones
I want to delete all our data and…
I want to delete all our data and accounts. 3 weeks, 1 number trying to register an SMS Number to allow for sending of SMS and stop these errors "details: sender unregistered; reason: carrier_rejected; code: 104"Why we are leaving;1) There is no clear documentation on how to register a number for sending SMS messages. 2) One minute I have to do this to register a number and then the next minute I have to do something else. 3) Recently I was told to send a SMS message I have to order a Alphaumeric Order. I did this where it took a week for someone to understand that the ticket create by your system made the ticket, to then find out your systems did not attach the relevant information to the ticket at the time of ordering Alphaumeric order. 4) I get told it is done and should not be a problem, I test and again "details: sender unregistered; reason: carrier_rejected; code: 104" shows.5) After 3 weeks of trying to get the number +447893989288 registered to be enabled to send SMS messages and trying 3 different methods, the number even though being told twice it has been done still hows unable to send SMS messages. What you need to do!!!!!!!1) Design a way for us consumers to register an SMS Number to send messages simpler and easier.2) Documentation does direct people to the form made easier and simpler to find. The Number I want states the use case when registering the number, it also has a status of OK next to the use case. This is the use case associated with your channelStatusOKManage Use CaseNameAPES Pet Care ClinicUse TypeMixedDescriptionHelping to keep service users updated on their service with APES Pet Care Clinic.But yet compatibility to send text says unsupported. Feature StatusCapability To Send Outgoing MessagesSupportedCapability To Receive MessagesSupportedCapability To Send Outgoing Mms MessagesUnsupportedCapability To Receive Mms MessagesUnsupportedI have ordered 5-6 numbers so far only getting 1 successfully registered to send SMS messages. Since the creation of my account with you, all other numbers I get told to go around in circles to get these numbers registered with no success. Makes me so angry. So we are just going to go to textmagic for our SMS. There is no faffing about getting a number registered for sending SMS and is done in hours not days or weeks. BIRD is a joke!
Will O'Dwyer
Avoid this company
Avoid this company. We have used this company and the messages were not being delivered as expected. I requested to have my outstanding credit refunded and then to close my account as I have found a better company. I then had an e-mail saying that the finance company have refused the refund and that my account has been closed at my request when the request was to close it after the refund and not just take my money. The company are hard to talk to and have removed my correspondence off their website. Do like me and make sure you get screen shots of all conversaion. We found this service NOT FIT FOR PURPOSE.The company sent me a link to the terms and conditions that ended up being a faulty link.
Russ
Bird not so birdy now
MessageBird started as my B2P for all my business. Since the new year of 2024 they have streamlined their brand to Bird which now they charge you for everything even for Free Tier messages like WhatsApp (under 1k), Instagram and Facebook.Their pricing page is almost hidden so it was very hard to figured out why we had to pay for Free Tier messages.We believe changing to Bird (formerly MessageBird) is a downgrade from the already great platform.Ultimately we switched to Meta Business Suite which is buggy but at least they honor the Free Tier messages.
Ruben
Scaaam
they suspended my account and took my balance, what kind of businesses that does that?
Sliman
Utterly scammer
Utterly scammer - My Zero rating on all counts is word enough!
Hugo D.
ever wanted to get scammed?
ever wanted to get scammed?promised stuff that never happens? ever wanted to get charged for a service you cannot use? say no more
Mike
I wish I could give 0 Star
I wish I could give 0 Star. Their services is pure scam and the support is extremely poor.We purchased the number waited 2 weeks for approval and they didn't even reply to our tickets. I had to create another ticket to chase them up. Asked them for refund even we still couldn't use any of their services and they said no refund. SCAM SCAM SCAM SCAM SCAM SCAM. You will be better of with Twilio or someone else.
Adam Mo
Unreasonable deductions, $50 was charged even though I couldn’t use it, and no refund was given.
There is no good service, money is deducted randomly, and the usage process is blocked.
weijie zhao
Messagebird scammers
Hello,We have a problem whith log in to our account.We used a google account to login :but now we cannot. Can you hepk us please?Customer numer:5514319Please help my login and use service or back money !Messagebird scammers !
Bad Customer
Bad Service - The worst compagny ever in this type of services
HelloWe create an account for our compagny in August 2023we had add 15 dollars only in our wallet and we had never use their system because is not coresponding with our system and we had find another alternative cheaper and give better experience than messagebirdWe had changed the details of our credit card and we had deleted the details of the credit card that we had used to charge our wallet.After verification for our bank account We discover that messagebird crerdit our account each month 50 dollars , Why ?? We didn't choose any subscription on their siteAnd on their site , it is clear , you pay only your consumption, WE CONFIRM WE HAD NEVER USE THEIR SYSTEMWe had tried to write for their non professional custmor service, their answer ''We can not refund you an amount already credited '' ?????After we had write again for them and they do not answerthis manipulation of use of credit card of client is not accepted , how a compagny like messagebird accept that credit card of their client be used like thatWe had send a claim for the protection european organisation of customor Direction générale de la concurrence, de la consommation et de la répression des fraudes (DGCCRF)Our recommandation for you , be carefful to use your permanent credit card on this website , and do not belive their words, customer service - 10 ( we do not recommand at all this compagny )
KIRO TRAVEL
I experienced really bad service
I experienced really bad service. I had an account for multiple years, paid my bills, and out of nowhere, my account was deleted, including the balance. I can't log in, I can't reset my password, and my email is no longer valid. While I understand that you may not prioritize small customers, it would have been fair to send an email and refund my money. This is the most unprofessional cloud service I have ever used!
T B
Do yourself a favor...
We invested so much time and effort in building and customizing what we needed on MB's platform. We had a lot of service problems but still our volumes grew exponentially because 1. We were growing a lot monthly. 2. We didn't have the time to rebuild all what we had built on another company's platform. After one year, and after all the time invested and problems solved, MB decided to change drastically the business model. We can no longer afford it, it doesn't make any economic sense, it is not what they promised a year ago, and of course, they make you sign unilateral contracts that only protects them.Let me tell you what you'll find working with MB.- Arrogance. - No data at all about where the charges are coming from.- A lot of technical issues.- Change of business model without any warning.- Slow and very bad quality support.- Excuses.Do yourself a favor and go away. I'd have appreciated someone warning me before all this disaster with MB.
FinleyD
Very very bad service
I've been dealing with MessageBird SMS integration for about a month now, and I haven't achieved any results. I loaded $30 into the wallet upfront, and they provided a terrible service without refunding the money. Avoid choosing this company, or you'll be very disappointed.
Şakir Şensoy
Terrible support and experience
Terrible support, they didn't resolve my problems, the flow doesn't work and keeps giving a 500 error, and my sms to email stopped working and couldn't receive OTP codes anymore, I asked them to resolve it and they giving me some excuse that OTP codes don't work anymore. I asked to close my account since I have no further use for their useless service. They don't even refund your money from the account balance, although I didn't use any of it from a recent topup. The customer support agent was more in a hurry to check the ticket as closed.
Faris
Very poor at communicating important…
Very poor at communicating important with their customers. We recently received an email with the heading: [Action needed] Pre-approval for sending SMS to Australia is required.I wasn't too concerned by this, as we don't operate in Australia. Only weeks later when we noticed an issue did I check over all correspondence from MessageBird and only say when I read the content of the email that it said: MessageBird is introducing an enhanced SenderID registration process for Australia and UK...Why on earth would you only mention Australia and not mention the 'UK' in the email header when emailing a UK based company??? Absolutely bewildered by them and now taking weeks for them to approve the SMS originator IDs that we urgently require! Going to move all services over to Twilio!
Smart garage solutions ltd trading
45% undelivery sms
This is terrible service their support totaly don't care about your problem all answer just for to do something to keep the facade or i mean just to ckeck the box!All dashboard extrymly streng and wierd and showed not correct status.
s signal
They suspended my account without any…
They suspended my account without any notice after workig with them for 3 years. Now I need access to my phone number on which I'm receiving 2FA codes from my bank... I can't access my bank because of this! Total garbage!!!
Issmail
Account suspended + Stealing the balance
Account suspended, and they refused to give me access to get back my data.They refuse also to refund the balance.High level scam by this company
customer
Bunch of jokers
Bunch of jokers.they want customers to guess things and figure out themselves when they sitting there taking our money. Customer service is a joke along with the staff who are jokers and doesn't know what they doing or what they should be doing.
syed syed
