Unresolved Liquidation Issue Since August 21 – $150,000 Loss (UID: 31155098)
On August 21, I experienced a liquidation on MEXC that resulted in a loss of approximately $150,000. Since that date, I have been communicating with MEXC support multiple times, but the issue has still not been properly resolved.
Account information:
UID: 31155098
Here is the core of the issue:
My BOXCAT perpetual position was liquidated at a price level that does not appear to match the market conditions at that time. According to the available market data and screenshots from that period:
The MEXC spot price around the time of liquidation was approximately 0.000210.
The highest observed last price around that time was roughly 0.000280.
Despite this, my position was liquidated at a level that appears inconsistent with those prices.
I have asked MEXC multiple times to provide a clear technical explanation of the Fair Price calculation used during the liquidation event. However, the responses I received have only repeated general statements claiming that there was “no anomaly in the system.”
After more than six months of waiting, I still have not received a transparent technical explanation or a detailed investigation report.
Because of this situation, I am now preparing to escalate the case and submit formal complaints to relevant financial and regulatory authorities, including:
Financial Crimes Enforcement Network (FinCEN)
Commodity Futures Trading Commission (CFTC)
Financial Conduct Authority (FCA)
European Securities and Markets Authority (ESMA)
Securities and Futures Commission (SFC)
International Organization of Securities Commissions (IOSCO)
I hope MEXC will take this matter seriously, conduct a proper investigation, and provide a clear explanation or resolution.
For now, I am sharing this experience publicly so other users are aware and so that the issue can hopefully be addressed transparently.
İdris Akbıyık
Reporting to Ïntegrityshiělds is the…
Reporting to Ïntegrityshiělds is the only reason i got a chargeback.
Elisangela Teixeira
MEXC is not a safe exchange
MEXC is not a safe exchange. I personally do not find MEXC very trustworthy. This company is a fraud been using it for a few months. I would advise others to be cautious and do thorough research before investing.
BECHIR Kln
Stay away from this exchange.
Stay away from this exchange.
At first everything looks very attractive: they offer appealing promotions and high staking rewards. You register an account, complete the KYC verification, and deposit your funds. That’s exactly what I did.
After the staking period ended, I withdrew the funds and started trading. In the middle of trading, my ability to open trades was suddenly blocked. The restriction was applied without any warning or explanation. Because of this, I was forced to close my positions at a loss.
I contacted support. Instead of solving the issue, they asked me to go through additional verification — confirming my income, place of residence, and providing other personal information. I submitted everything they requested.
After that, my trading access was restored and I started trading again. However, after some time the exact same thing happened — right in the middle of the trading process my ability to trade was blocked again. Once again, without any warning or explanation.
Support was not helpful at all and basically just shrugged it off without providing any real solution.
Actions like this create serious financial risks for users, because restrictions are applied while trades are active.
I strongly recommend staying away from this exchange.
PS. Thank you, MEXC, for responding without reading what's written here! I contacted your support team. They told me my actions were blocked by the system, and there's nothing they can do. It's a good thing I only have $250 stuck there. And I still have open positions. I feel really sorry for your CLIENTS with larger deposits.
Igor Onishenko
MEXC
Hello, if you have any account questions, you are welcome to consult our 24/7 live chat at any time. Thank you for your understanding.
There is no problem with normal transactions and use. Please rest assured.
The strategy is to provide users with a safer trading environment and protect user assets.
You can refer to our user agreement: https://www.mexc.com/terms
Very disappointed
Very disappointed. The website constantly lags and freezes. I opened a futures trade, and right after that the site started slowing down so badly that I couldn’t even close my position. This happens all the time, not just once.
It honestly feels like this is done on purpose. The server status at the bottom always shows “stable,” but in reality the platform keeps freezing, especially at critical moments. And it’s not just me — many other users are experiencing the same issue.
Completely unacceptable for a trading platform. 1 star.
Gunay Imanova
MEXC
Hello, what specific problem did you encounter?
If you have any problems using MEXC, you are welcome to consult our 24/7 live chat at any time. Thank you for your understanding. Have a nice day.
MEXC is a scan
Subject: Warning to the Global Trading Community—Exploitative UX/UI Design and Misleading Incentive Structures.
To the Trading Community and Regulatory Bodies,
This statement serves as a formal account and warning regarding the predatory "Rewards" system currently employed by the MEXC Exchange platform. Based on documented evidence and a series of failed resolutions with their support team, I am alerting the public to a significant risk of total capital loss due to what appears to be deliberate interface obfuscation.
1. Nature of the Grievance: The "Incentive Trap"
The platform features a "Rewards" section offering a $5 USD bonus/incentive. Upon clicking this incentive, the user is redirected to a secondary "Guess Quiz" or "Trading Product" page.
The critical failures of this interface include:
Lack of Essential Data: The landing page provides no price charts, no real-time price index, and no standard technical indicators required for informed financial decision-making.
Misleading Asset Allocation: The interface leads the user to believe they are transacting solely with the $5 reward credit. In reality, the system defaults to utilizing the user's entire account equity without a clear, secondary confirmation or a "margin warning" consistent with industry standards.
2. Evidence of Systemic Misleading Design
My historical trading data confirms a consistent pattern of risk-averse behavior. The sudden loss of my entire savings was not the result of a calculated trade, but a direct consequence of a confusing and non-transparent interface that lacks the basic disclosures found on reputable exchanges (such as Binance).
3. Failure of Due Diligence and Support
Despite providing photographic evidence (screenshots) of the deficient interface—which proves the absence of price transparency—MEXC has failed to acknowledge the systemic error or provide a fair restitution. This demonstrates a lack of Consumer Protection and a disregard for the financial safety of its users.
4. Formal Recommendation
I strongly advise all members of the community to:
Exercise Extreme Caution: Avoid the "Rewards" and "Guess/Quiz" sections of the MEXC platform entirely.
Withdraw Excess Capital: Until MEXC implements a transparent UI with clear risk disclosures and mandatory price indices, do not maintain significant balances on the platform.
Report Misconduct: I encourage any user who has suffered similar "UI-driven" losses to document their case for a potential collective submission to relevant financial ombudsmen.
Conclusion:
Financial platforms have a fiduciary and ethical duty to provide clear information to their users. By hiding risks behind "reward" buttons and stripping away essential price data, MEXC is failing its community.
haider ali Jamshed
MEXC
Hi, we are sorry for your unpleasant experience. We suggest you contact our online service team with your uid. We will be happy to help.
Thanks for your patience and understanding.
bullshit
bullshit, I signed up here today and saw that you can earn 300 USDT just by depositing! earn 10000 usdt for free lol , I have a question to this comapny : DO you think people are fool enough to use your shite company? AND seeing the reviews here in trustpilot made me 100 percent sure that I was right !
They are just adding some nonsense or gibberish claims in their website and always sending phising and scammy EMAILS! (I ve reported ur emails as phisihg already,dont worry :)
And I can see a lot of users explaining their critical problems here in 300 words , and the comapny is giving a robotic reply - what problem did you encounter ? xD (Truly the shittiest company I ve ever seen)
erin piterson
MEXC
Hi, we are sorry for your unpleasant experience. We suggest you contact our online service team with your uid. We will be happy to help.
Thanks for your patience and understanding.
MEXC is Stealing My University Tuition
They blocked my account for no reason. I provided university enrollment and tuition invoices, and they promised an urgent 3-day review twice. Each time they lied and sent a template about 180 days. They are putting my education at risk. Avoid this exchange!
UID: 11154835
Семён Сенишин
MEXC
Hello, if you have any account questions, you are welcome to consult our 24/7 live chat at any time. Thank you for your understanding.
There is no problem with normal transactions and use. Please rest assured.
The strategy is to provide users with a safer trading environment and protect user assets.
You can refer to our user agreement: https://www.mexc.com/terms
It's been 3 weeks since my last review and I still didnt get my money
It's been 3 weeks since my last review, and they still hold my money!!!!
I asked to return my money so many times, explaining that I dont have any documents and mentioning that I don't want to use their services and just want my money back, and they still hold my money until I send KYC documents.
Be aware of this company.
LUCI M
MEXC
Hello, we are very sorry for the inconvenience and trouble caused to you.
If you have any problems with withdrawing tokens, you are welcome to consult our 24/7 live chat at any time. Thank you for your understanding. Have a nice day.
MEXC provides contradictory information to avoid paying rewards (UID: 21885124)
"I am warning the community about MEXC's dishonest practices. My account (UID: 21885124) was officially cleared of all restrictions by Agent Lani on Feb 18 (Ticket #20260218000058). I have the email proof stating: 'Restrictions on your account have now been lifted.'
Despite this official clearance, MEXC is now refusing to pay out 150 USDT in earned rewards (Wealth Map/HYPE events), claiming 'Risk Control.' When I presented them with the screenshot of their own agent clearing my account, they simply ignored it.
They use automated templates to tire you out and steal your hard-earned progress. Their system has a technical glitch where losing spins work fine, but winning spins are flagged as an 'anomaly.' This is a documented scam. Avoid MEXC if you value your time and assets. I demand my 150 USDT compensation for the financial debt and 30 days of wasted effort."
UPDATE:
Feb 28: MEXC (Agent Hugo) just sent another template refusal, completely ignoring the fact that their own support (Agent Lani) cleared my account on Feb 18. They claim their 'automated system' is final, even when it’s wrong. This is a scam to avoid paying rewards. AVOID AT ALL COSTS.“
Stop posting robotic templates! I have already contacted your live chat and email support over 10 times. This is how I got the proof that Agent Lani (Ticket #20260218000058) cleared my account on Feb 18, while Agent Hugo now claims 'Risk Control.'
Moving this to a private chat again will NOT solve anything. You are just trying to hide your mistakes from the public. I will not remove this review until the 150 USDT (rewards + compensation) is credited to my account (UID: 21885124). Stop stalling and honor your own agent's official confirmation!"
David Malý
MEXC
Hello, we apologize for the inconvenience.
If you have any questions about your event rewards, please contact us via our 24/7 live chat service. Thank you for your understanding.
I was trading well yesterday and they…
I was trading well yesterday and they invented that it was some automatic actions so they change my fees of trading while I was in huge one, around 25k to 50
So they fu...ed me while manually trading, I have proof, I was mainly in the phone and I have screen shots
Profil link to
bertrand . laroque22 @gmail.com
I want money back or I go deeper with this
Bertrand Laroque
MEXC
Hi, we're sorry to hear about your loss. Trading can be a risky activity and we strongly recommend all users to do their own research before initiating a position.
If you have any questions about your order, you are welcome to consult our 24/7 live chat at any time. Thank you for your understanding.
This company is a fraud been using it…
This company is a fraud been using it for a few months but especially on futures trading they charge u more money especially if u lose a trade i mainly use 2 to 5x if i lose a trade 40usd how can the trading costs be 80usd its on a 2x leverage alot of other wierd stuff wink u out even when ucheck the other platforms there was no wink
Chris Arsenal
MEXC
You can check your current trading fee rates by following these methods:
Web: Please visit https://www.mexc.com/fee to check the rates
App: Click on the user icon in the top left corner of the homepage - [Fee Settings] to view.
If you have any questions about your fee, please contact us via our 24/7 live chat service. Thank you for your understanding.
First impression is already bad
First impression is already bad, 2nd even worse.
Have a look at their site as a new user. Register now, claim your free money, deposit, get free usdt. Red flags red flags everywhere! But sadly their pair that I wanted to trade was the highest so I registered, i'm fine with kyc but I just want to upload the ID, this was impossible. You must have the ID with you and make a photo from it. Mexc, you're not a bank but a rogue company in Malaysia! I'd avoid these guys like the plague. On top of that there's a 7 day cooldown period so you can't even get your account deleted immediately, and god knows what they will do with your information. I'm expecting years of spam from them.
chris
MEXC
Hello, we apologize for the inconvenience.
If you have any questions about your event rewards, please contact us via our 24/7 live chat service. Thank you for your understanding.
This is the bigest scam company I've…
This is the bigest scam company I've ever seen.
As soon as signed up, they bombard you with emails. And if you want to leave, they don't allow you. Somebody should sue them.
1- Signed up with my Google Account.
2- They immediately started sending emails. Lots of emails.
3- Wanted to opt-out. Instead of a simple opt out, they wanted me relogin.
4- Fed up day one. Wanted to leave.
5- In their help files, I've learned that I can't delete my account on the website, instead i can only delete in the mobile app.
6- Installed mobile app. Signed in. Get to the delete account page.
7- App said my security level was too weak for that operation. Wanted me to install google authenticator. I did.
8- It was almost impossible to past that screen. They require you to enter both an email code (expires in 60 secs!) and a one time password from authenticator (same, expires in a short time) You try to get the code from email but other one expires. And when you switch apps on your phone, whole process in mexc resets. I held myself not to smesh phone to the wall!.
9- Somehow i past that screen and voila! One final step. App asked me to enter my account password! I signed up and signed in with google authentication. No password was entered. WTF is that? !!! I canceled everything.
IT IS OBVIOSULY 100% FRAUD. KEEP AWAY. I will delete their app, block their domain and try to find a way to reach the authorities.
DawnPatrol
MEXC
Hello, what specific problem did you encounter?
If you have any problems using MEXC, you are welcome to consult our 24/7 live chat at any time. Thank you for your understanding. Have a nice day.
Slow MEXC
If trading is about fast execution and fair conditions, MEXC occasionally plays a completely different game. The moment you move size, everything mysteriously slows down and your limit orders crawl like it’s 2013.
Roman Blecha
MEXC
Hello, what specific problem did you encounter?
If you have any problems using MEXC, you are welcome to consult our 24/7 live chat at any time. Thank you for your understanding. Have a nice day.
They put my account on risk control…
They put my account on risk control while I had 4 open positions and I have been using them for 2 years, highly disappointed, they want to steal my money make me liquidate as I cant modify my open positions anymore
Farhan
MEXC
Hi, we are sorry for your unpleasant experience, but we would like to clarify that in some cases, account restrictions may be triggered automatically due to the detection of abnormal activity, elevated risk patterns, or security policy triggers. These measures are part of our automated protection system designed to safeguard users and the platform.
If you believe your account was flagged by mistake, we sincerely apologize for the inconvenience — such cases are typically resolved quickly once verified. We’re happy to assist or follow the guide on this support page.
https://www.mexc.com/support/articles/17827791524314
Thank you for your patience and understanding.
Deposit doesn’t show up on mexc
I deposit Money , its gone from my Bankaccount but didn’t show off to my mexc account. Made Contact with mexc but the didn’t respond in the last 2 Days. Sorry thats not ok
Sebastian King
MEXC
If you have questions about OTC orders, you can fill out the OTC ticket and ensure that the information submitted is correct, so that our OTC customer service representatives can expedite the process for you. We will communicate our response to you via email, so please check your inbox.
https://www.mexc.co/support/requests/otc_request
Mexc not accepting responsibility
I read Tyler comment then I saw that Mexc replied to it and invited him to get in touch with them to solve the problem. I do not know if Tyler did so or not but I am writing this which is a new story to see if Mexc is honest and committed to the customers and will solve my problem or they are just showing an unreal face here. I transferred $250 on 18th of Feb. 2026 (last week) and although the money is paid and moved out of my account but Mexc wrote in their email that they will let me know when they receive it!!! I sent them every one of the documents they asked for including screenshots from my account in different days/dates plus an official account statement yet they say that they have not received the money and will let me know when they do!!! I told them that the money is taken out of my account by your platform and even if there is a phishing going on or a third party took the money yet it is your fault not mine because I can not accuse my bank of paying to someone that I ordered to and don’t think anybody could blame my bank for that. This transaction had 2 side, my bank and Mexc. My bank did it’s part but Mexc is not accepting it’s responsibility and that is really hurting. They are not even answering my email. So, I am writing this here to see if Mexc has something to say or not!!!
Amir
MEXC
If you have questions about OTC orders, you can fill out the OTC ticket and ensure that the information submitted is correct, so that our OTC customer service representatives can expedite the process for you. We will communicate our response to you via email, so please check your inbox.
https://www.mexc.co/support/requests/otc_request
Serious Concerns About Withdrawals and Trust Issues with MEXC
I personally do not find MEXC very trustworthy. A few of my friends had issues withdrawing their funds, and their money remained stuck on the platform for a long time without clear explanations. This situation seriously damaged my confidence in the exchange. Transparency and reliable customer support are extremely important in crypto trading, and unfortunately, this experience did not meet those expectations. I would advise others to be cautious and do thorough research before investing.
Mehmet Şahin
MEXC
Hello, what specific problem did you encounter?
If you have any problems with withdrawing tokens, you are welcome to consult our 24/7 live chat at any time. Thank you for your understanding. Have a nice day.
SCAM ALERT: Systematic Failure and Zero Protection for Assets!
MEXC is not a safe exchange. I lost 7,113.20 USDC due to a direct technical failure in their system. During a hack attempt, I manually clicked "CANCEL" on a transaction, but MEXC’s system bypassed my command and processed it anyway, allowing hackers to drain my account.
Their customer support (representatives like Rui K and Iverson) is absolutely useless. They use robotic, copy-paste answers to stall you while your funds are being moved. I have involved the Turkish Law Enforcement (EGM), and even though official government emails were sent to MEXC, they refuse to provide a simple "Yes or No" answer about whether my funds are frozen.
They hide behind "procedures" to cover up their professional negligence. If you value your money, STAY AWAY FROM MEXC. Their security is a joke, and their "support" team is only there to protect the exchange, not the user.
Case ID: 110000644984
Ticket: #20260220000090
Yusuf TAŞ
MEXC
Hello, after submitting your application, please wait patiently for the staff's review and email notification. Thank you.
We will review and respond to you as soon as possible. Please be patient and wait for our staff to process your request.
https://www.mexc.com/support/requests/report
If you need to check on progress or have any other questions, you are welcome to consult our 24/7 live chat at any time. Thank you for your understanding.
