Disappointing Experience with NASA…
Disappointing Experience with NASA Consulting Ltd and NASA UmbrellaI have been a client of NASA Consulting Ltd and NASA Umbrella for over a decade, and unfortunately, their service quality has significantly degraded over the years. Despite my efforts to ensure accurate financial reporting, I consistently ended up paying more taxes than necessary due to their lack of proactive advice and support. This has been a source of immense frustration.The team seemed disconnected from understanding my business's unique nature and legitimate expenses. On multiple occasions, I had to repeatedly justify business-related expenses, only to face skepticism and a lack of comprehension from their side. This lack of understanding not only wasted my time but also eroded my trust in their expertise.When I requested a change in the assigned accountant due to a strained working relationship, my request was outright denied. This forced me to continue working with someone I no longer trusted, further compounding the dissatisfaction.Overall, the lack of customer-centricity, poor support, and unwillingness to adapt to client needs have left me deeply disappointed. I would not recommend NASA Consulting Ltd and NASA Umbrella to anyone seeking a reliable and supportive accounting partner.