We rented a vehicle to move items from…
We rented a vehicle to move items from MA to NC. First they didn't have the vehicle we reserved and second after we picked up the vehicle and packed it we realized the license plate was expired. We were driving down leaving after the movers came. We had to pivot buy plane tickets to be there in time for the movers. Not only did this location mess up by renting a vehicle with expired plates they did nothing NOTHING to compensate for the trouble they caused. We did not even get a refund for the gas we put in and never used. HORRIBLE experience. I will never do business with National ever again.
Donna
Theft of CC info
I would report on this recent rental and the lack of response from National over the theft of my credit card number at the LAS airport agency.To summarize I used my credit card to rent the car and at the agency on Dec 9, 2025, where I handed it to the gate agent at the exit. I use this card exclusively for car rentals as it has the CDW insurance included and this rental in LAS was the only one for 6 months.One week after the start of the rental, someone started posting purchases through Facebook. My bank highlighted this and, since I did not make these purchases, my card was cancelled on December 18th. This created a serious issue as I had another National rental planned for Dec 20 and I had no available credit card with insurance coverage.When returning the car in Las Vegas I brought this to the attention of the agent at the Returns (Kevin). Kevin told us that someone would contact us as National takes this seriously. Well, I guess not that seriously as I have heard nothing.I phoned National in January and was given a file number and was told the area manager would contact me.Nothing. Followed up in writing to the email the phone agent gave.Crickets. Clearly National hopes I will drop this and that they condone credit card theft by their employees.
Regine Martin
Wendy and the team at National BAQ were…
Wendy and the team at National BAQ were excellent and went above and beyond to help us out. We had sixteen bags and they went and got a cart and helped us to load into the cab (which they also arranged for us!)
Peter
They have never disappointed
They have never disappointed Very good customer service Great choice of cars especially with Emerald Club membership you get to pick and choose the car/truck A special thanks to Gloria very friendly guided us quickly and Paul upon the return of the car made sure that we had a great rental experience ( FLL airport )Amazing team great experience as always
Lou Roy
Fast, affordable and great customer service
We had arrived in Cancun and had a reservation with Budget that they said the couldn’t find. Immediately we wentto National. Customer services was the best, good prices and super fast. We will come back with National. Berenice was the best. Thanks National.
Beatriz Porras
Super slow pick up
Super slow pick up. Waited for ages. One person servicing a line of 5 families. We had kids who were restless from the flight and then we had to wait in a car park for 40 minutes.
Christina Yim
A pleasure
What a pleasure it is to deal with Enterprises’ Emerald Club (National in the USA) in Orlando after the nightmares I have had with other rental companies – in particular the German one that sounds like number six. I won’t use their name, but unlike National they set out to extract as much extra money from you as possible. Their unscrupulous agents must be on commission. They say you have been “upgraded” and then charge for it without your knowledge. They add completely unjustified fuel charges (despite receipts proving otherwise) and extortionist “smoking charges” – more than the original rental charge – even though my wife and I don’t smoke. Then, when challenged, argue about it endlessly. By comparison, renting from National's Emerald club was a dream. The cheapest on the market for our grade of car, a seamless collection and return system and no nasty surprises on the bill later. We particularly liked the option to chose the car you preferred from the selection in the car park Well done Emerald Club.
stephen turner
Outstanding customer service ….
We would like to thank Emma on the car rental desk at Dublin airport T2 for her outstanding welcome always. She is always very helpful and projects such a happy face on the desk .We will be hiring from National/ Enterpise again ….the car was very satisfactory .Jayne & Adam Garrett
Adam
Cannot be recommended!
Cannot be recommended! Book with another agency with a better service!!11 November - 18 November 20251. The premium SUV we booked several weeks in advance wasn’t available. Spent a long time on this problem, after about an hour there was a car anyway, just needed a clean. Waited another 30 min. 7 persons + luggage couldn’t fit in a smaller car.2. Was promised 1/2 a tank of fuel with no charge for the inconvenience.3. After returning the car, I’m charged for the 1/2 tank of fuel, of course at a considerable extra price and service fee.4. My mails are on the problem are not answered.So in summary- Spent a long time getting the car, promise on free gas left me with an extra bill for overpriced gas, and no one seems to be interested in solving the problem.
Morten Wad
No title
Nice cars,low mileage, staff was argumentive with the fuel I just showed receipt for.taken on angle with a picture and said it was below. Just snotty attitude. Renting here just makes my anxiety go through the roof with the reviews. They are all the same tho.
Dennis Cornish
I want to recognize Rhonda (@BWI) for…
I want to recognize Rhonda (@BWI) for her outstanding customer service. She was patient, friendly, and professional throughout our interaction. I was dealing with an emergency and needed to book a rental car for just one day. Rhonda calmly guided me through the process, ensured everything was handled quickly, and provided reassurance during a stressful situation. Thanks to her support, I was able to resolve my urgent need smoothly.
sonny
WORST NORTH SHORE RENTAL CAR COMPANY EVER: BEWARE
IF I COULD NATIONAL, NORTH SHORE ON PEMBERTON, I WOULD GIVE THEM A “0 STAR.” WE WAITED 4 DAYS FOR A RESERVATION, TOLD THEY WOULD SEND RESERVATION SUNDAY OR MONDAY WHEN CAR CAME IN. MODAY ON THE PHONE WAITING FOR HOURS AS CARS CAME AND WENT, WITH LINE UPS OUTSIDE. FINALLY SPOKE TO MANAGER AGAIN, PROMISED TO KEEP THE ONE LARGER CAR LEFT AND CHARGE SAME CAM CLARKE RATE AS SMALL CAR. WHEN MY DAUGHTER CAME, HE HAD HER SIGN A CONTRACT, WHICH WAS DOUBLE THAN RATE PROMISED AND SHE HAD NO CHOICE. SHE DIDN NOT REALIZE AND OWNER OF COMPANY WOULD NOT DO ANYTHING. THEY ARE NOT REPUTABLE. GO ANYWHERE ELSE, LIKE ENTERPRISE ON NORTH SHORE. THEY WILL HONOUR THEIR MISTAKES AND NOT TRY TO CHARGE YOU MORE THAN PROMISED. OWNER REFUSED TO DO ANYTHING!
Gail Shapiro
I always hate getting a hire car
I always hate getting a hire car. Does not matter how much insurance you get it never covers everything as is the case with this mob. Your tired. You have traveled for days, you are punchy. You think from the confirmation email you have everything covered..First off he would not take my CC which every other place on our 8 week trip had so I had to transfer money over to another one and be charged a conversion fee from my bank. He then wanted to put a hold on my CC card for $1500 which I asked him to check. He then wanted to hold $500 which again I told him was wrong. On their website and confirmation email since I was receiving a small car was only $300. It was just a struggle with everything from the get go. As we were leaving he said “oh and if you get a chip in the windshield we replace the whole thing which you will pay for”. Real hard work getting the car.
LB
If I could give 0 I would I went to…
If I could give 0 I would I went to pick up my car at RDU through the emerald plan via my at organisation it was all booked and there was a manager African American built guy if you ever go there I think he was the manager he refused to give me the car because I didn’t have a return flight. He was so rude in his manner. I ended up renting with thrifty who didn’t ask for the same thing I rang national to complain and they did nothing and I wrote to the CEO who did nothing.
David Reece
Terrible…
I had a flat tire in the middle of the road. I got no assistant despite waiting for 2 and 1/2 hours on the road and multiple phone calls. The operators on the phone were unsympathetic and totally worthless and of no assistance. I had to get the car towed on my own accord to the closest National/ enterprise dealership to get a replacement card. The car I had did not even have a spare tire that I could change. Getting a replacement car which was in the category I booked was next to impossible. I had to change three cars at three different locations before I got a car that matched my original reservation.
KISHORE KARAMCHANDANI
Zero maintenance on vehicles
I'd like to them higher however, as big as they are they need to maintain their fleet much better. We have a corporate account and rent multiple vehicles on a weekly basis. Making a reservation is easy, most of the staff tries and usually is helpful. Where they completely fail is with the maintenance of their vehicles. I've rented from the Charlotte airport location a dozen+ times over the last 5 months. I've had problems with at least half of the vehicles; it's not topped off with gas, the air conditioner doesn't work, it needs oil, it needs the brakes changed, it's due for service, windshield wiper fluid is out, the tires are low, the key fob batteries die and you have to use the key to get in the car and so on. We're Emerald members, why are so many of the cars NOT maintained? Let me guess, it's too expensive. For a routine rental you can set up the rental, pick up and drop off easily. Try to change or extend your rental you log into the site and then it says you have to call them. Then you're on the phone for 20-30 minutes just to extend a rental. Why be an Emerald member, just because it's a bit cheaper but you waste time extending rentals and the cars are not maintained in the emerald isle?
John P
Same thing with enterprise
Same thing with enterprise. Why do they refuse to let you talk to someone that works at the location you are renting from?Flight got delayed and I land after they close, asked three times to talk to someone who actually works there and never was able to. Only spoke to people with strong accents that were 0 help.
Chase bucknell
If I could post a Negative number
If I could post a Negative number, I would. I had to wait a few weeks to post this review because I was so furious. I bundled a car rental with my flight through one of the common bundle companies. I paid in advance, SIX WEEKS prior to travel for a flight and rental car from NATIONAL. My flight went great, actually arrived early and I proceeded to the car rental desk in the (PIE) Tampa-St. Pete airport at 1130 PM on March 11th 2025. At the desk, the young clerk began processing my paid reservation when he said there was a balance due from the prior year for $250. In 2024 I had my rental car broken into, breaking a window while in San Francisco. I did, however, pay this when due, last year. I told the clerk this and he gave me a phone number for the companies claims or billing department but that call center was closed and wasn't staffed again till the morning. I was worried I would have to pay the 250 again but was prepared to, and figured I would sort it out the next day. I wasn't expecting what would come next... The attendant said he couldn't give me the car, period, end of story. I explained I prepaid, and the company had six weeks' notice to let me know if there was an issue. I asked to speak to a supervisor, there wasn't one present but he called one and had him on speaker so I could listen to their conversation. The supervisor told him, I could me correct and had paid the prior bill, but they had no way to verify until the call center opened in the morning. I was furious, it was the middle of the night in a relatively small airport with a couple hour drive ahead of me and no car. They wouldn't even REFUND my money!!! I ran to the other rental companies' desk, and they had one car remaining, unfortunately it was a high-end vehicle that was 5X what I already paid NATIONAL. Furious but happy to get a car, I figured NATIONAL would make things right the next day. Having no other reasonable options in the middle of the night I rented my second, very expensive car from another company. The next morning, I called the previously closed center, and the nice phone rep said I was correct, that I paid the 250 and I should not have been on the do not rent list. She removed me from it, 8 hours too late, and then I was transferred to about 4 other "managers" none of whom could help me. I requested, one, a refund for the car I prepaid for but wouldn't give me and second, some kind of compensation for what I had to pay the other company, perhaps a free rental in the future. I was told she couldn't help me and there was no person further up the chain she could transfer me too. She said someone would call me in the future. No one ever did!!! My emails and later calls all unhelpful. They kept my money!!!! In closing this company took my money, refused to give me the car I prepaid for 6 weeks in advance, refused to refund me and left me stranded in the middle of the night in a small airport 1K miles from home. They are criminals.
scott van Laer
Denver rental. Overcharge
I reserved the car in Denver and got an online price of $500 or so dollars for the 10 or 11 days I was there. When I got there, everything was great as it usually is. I went right to the car, didn't have to sit at a counter renting it, but when I returned it, the bill was $720. I didn't notice it right away because they email it to you after you've already dropped off the car. I called after I got home and I left a message and a woman named Mia called me back. She got the particulars and then call me back again which I thought was great. She explained the situation said that some of the fees had gone up since I rented it 6 months earlier but there was some changes in the contract of the account I was using and therefore the price had gone up essentially 40%. I told her that wasn't right, and if the price was going to change they should have told me before I rented the car perhaps in an email so I have the choice of whether I wanted to go with the price that was now 40% higher. She agreed and said that she would request a refund for me and it should process in about 30 days I called her back about 45 days later and she ghosted me I texted her and called her numerous times after that point and she never returned my call. Not a good way to treat your customers. Now I'm going back to Denver and I'm not even looking at National car as an option.
kevin
Great experience!!
We rented at the Las Vegas airport and Dee and Reggi were excellent in assisting us with our rental. Nice to get great service! We always rent with National!
Terri
