great customer service from Amelie…
great customer service from Amelie Thornton
GMa
Was this helpful?
N
NordVPN is an online company. Based on 60 reviews on TrustPlane, it has an average rating of 4.3 out of 5 stars. Last reviewed February 27, 2026.
Customer Reviews
Write a ReviewFilter:
60 reviews
Amelie was fantastic and resolved my…
Amelie was fantastic and resolved my issue in a matter of seconds. Great customer service
NordVPN Customer
Was this helpful?
Reliable
Reliable, fast, easy to change
Brendan Tanner
Was this helpful?
Impossible to cancel
Impossible to cancel
Martin
Was this helpful?
Peace of mind..
I wasn't sure of my new charge and received options and reassurance and also a great offer that confirmed my trust in this provider. Thankyou for the very polite and helpful support.
Dave NE
Was this helpful?
I urgently need to change my registered…
I urgently need to change my registered email address and Mario Oliver did a great assistant me. Rating for his is absolutely 5stars, but I put 4 only because it was a bit difficult to operate, maybe ME is the reason. Thank you again, Mario!
Sachiko
Was this helpful?
Thank you, Patricia!
I had an exceptionally positive experience with NordVPN support today. Patricia Larrea went completely above and beyond expectations by successfully resolving multiple complex issues with my account. She treated me with the utmost respect and demonstrated incredibly impressive technical expertise on multiple levels. Absolutely amazing, 10/10 and five stars!
Carlie - NordVPN Customer
Was this helpful?
its ok
i am very happy with vpn
NordVPN Customer
Was this helpful?
Great Customer Service
Customer Service Rep: Matias Tobar Very quick, pleasant and polite. Solved my issue almost immediately. All round very happy.
Ross Dunwoody
Was this helpful?
Service seems ok, but read on
Service seems good enough, but the auto-renew is like a bad rash, lots of run around before they action. You turn off autorenew and NordVPN refuses to remove your credit card info (after already charging your card) Why do they need to keep your credit card info? It’s a shame since you usually use their service to help protect your personal info.
Disappointed NordVPN Customer
Was this helpful?
Aitana Ponce Was super amazing for…
Aitana Ponce Was super amazing for helping me
NordVPN Customer
Was this helpful?
the supporrt team carlos was fast and…
the supporrt team carlos was fast and efficient . and never hesitate to provide when asked upon .
Alvin
Was this helpful?
They autorenew way ahead of date they alert you for
They autorenew way ahead of date they tell you. They told me in march it ends and they autorenewed in februari. It's a scam and their services are used by other people. Most their Ip's aren't clean either even their dedicates useless ip's have been used before. I would seriously not put your money here , i will never use this service agian, I used normal plan and dedicated btw .
Ato Makahiil
Was this helpful?
Paid £58.90 and locked out. Ignored by support bots for over a week
I am extremely disappointed with NordVPN. I paid for my subscription on Feb 18th (£58.90), but I am locked out of my account due to MFA. I have sent my bank statements multiple times as proof of payment, but their support keeps sending me automated "check-in" emails from bots, completely ignoring my messages. My current tickets are [WED499-3R513] and [956PRN-5G1X3]. I have provided every proof requested, yet I still have no access to the service I paid for. This is a total lack of respect for the customer. Disable my MFA immediately!
Adrian Piasecki
Was this helpful?
Speedy and efficient customer service!
As an existing subscriber I had a need to change my subscription level and it was handled is an efficient and speedy manner by Nord representative Matías Tobar! Very professional! A++++++++
Des
Was this helpful?
Excellent Customer Service
I recently reached out with an issue, and Marta delivered some of the best customer service I’ve experienced. She was incredibly friendly from the start, made me feel heard, and quickly understood exactly what I needed. What really stood out was how efficiently she resolved my concern—fast, clear, and without any hassle.Marta turned what could have been a frustrating situation into a smooth, positive experience. Her professionalism and kindness truly set the standard. I’m grateful for her help and appreciate the excellent support she provided.
NordVPN Customer
Was this helpful?
Professional
Professional
Mario Fè
Was this helpful?
Thank you for everything Juana Manjarrez
Thank you for everything Juana Manjarrez
Djer D STR
Was this helpful?
Very Quick
Very Quick , thanks
NordVPN Customer
Was this helpful?
Safe, easy, affordable
Safe, easy, affordable.
Morten A. Steien
Was this helpful?
Cite this page
According to TrustPlane, NordVPN has a 4.3/5 rating based on 60 verified reviews as of February 2026. Source: trustplane.app/company/www-nordvpn-com