Planet Fitness is an online company. Based on 60 reviews on TrustPlane, it has an average rating of 2.6 out of 5 stars. Last reviewed February 26, 2026.
I am 80 years old and I find the employees, Stacey, Daniel, Deja and Ehklu very kind, friendly and helpful. Because I cleaned houses for a living for over 40 years, cleanliness always stands out to me. Planet Fitness at Rio Hill, Charlottesville, Va is always very clean. You will find Stacey cleaning away most days. Thank you for the welcoming atmosphere. Darlene
You are now required by law to let us cancel online in Washington state. My cancellation won't go through and it is telling me to contact my home club(Bellevue) please respond to this review with a number I can text or an email that will respond. I have reported this incident to the FTC. I have now contacted BBB. I will continue to file complaints until my online cancellation is processed.
I just want to make a personal rating for ms Lyndsey Wood at the Orange Ave location in Roanoke Va! SHE IS AMAZING handles issues with a smile every time! Very respectfully always so polite.. entering and also leaving! Goes out here way to make sure everything is exactly how it should be before leaving... you need more people like her working in customer service 10PLUS F a 5 star
lately there has been a very strong smell of weed in the ladies dressing room. Its everyday and its nauseating. A little better policing would be appreciated
They will trap you and offer no assistance. Their gym is just like any other gym so I find that irrelevant to their rating. If you close your app account all it does is block you from using the app but has nothing to do with your membership. If you cancel your membership they will charge you for that as well. They offer affordable deals with multiple fees added. They'll reply to your emails with an email you can't reply back to. Customer service is what is important when dealing with places that have multiple competitors and PF loses on that area which makes them a 1 star business in my eyes.
I’ve honestly had a really good experience at Planet Fitness. From the moment you walk in, it just feels relaxed and welcoming. It’s not intimidating like some gyms can be. The place is usually clean, the machines are in good shape, and there’s enough equipment that I don’t feel like I’m constantly waiting around. The staff have always been friendly and approachable, which makes a big difference. For the price, you really can’t complain. It’s affordable, convenient, and just an easy place to get your workout in without any pressure. I’m glad I joined.
Horrible gym as far as billing is concerned. Late fees are crazy and they try to take money out on the 16th of the month but my "contract" is for 17th of the month. Scammmmers
Planet Fitness use to have an annual membership for @ $100.00 They discontinued that for a $15 a month membership fee... I was with Planer Fitness for many many years but have CHANGED MY GYM to VASA FITNESS they have quadruple the amount of: free weighs, stationary exercise equipment, a pool, and other exercise equipment 🤔.. They charge $10 a month. Too bad PF you wanted the extra $5 and drove me away
Planet fitness as a gym is okay, and you can’t beat the price point.The one star is due to their horrible billing system, and money is not something I take lightly. On 2/18/26 (today) I got a message saying that PF were unable to take my payment. I log on to and it gives me a “we are having trouble taking payment” under billing and balance. I call the customer service number linked to the message which was redirected to their 3rd party billing company. From the minute I spoke with one of their representatives I could tell something was shady. They told me to call my local gym which is what I did. I explained that my details could not be wrong as I had copied and pasted my details from the banking app and I’ve had other subscriptions and bills come out of my account this month just fine. The manager was rude and refused to waive the $35 fee ($20 of that is their late fee), instead charging my credit card, my backup payment method on file. Well, if you had used my backup payment to take the $15 then this wouldn’t have happened. They kept repeating that something is wrong with my details (I KNOW THAT!!! But what exactly is wrong?). The manager eventually came up with a “resolution” which was to wait until March which is when my annual fee is due and see if it’s taken out then. I wasn’t born yesterday, they want me to wait so that they can rack up MORE fees. I called my bank and they told me that they don’t have Planet Fitness listed as a merchant scheduled to take ACH payments. In other words, Planet Fitness never took my details in the first place, yet they had gone nerve to hit me with a late fee for an admin error on their end which is almost 140% of the monthly fee. I don’t care for a company making a mistake, I care for how they attempt to correct that mistake and whether they take accountability. There was absolutely no accountability whatsoever. I’ve read forums and this is appearing to be a pattern and I am by far not the only person who. Stay far far away from them unless you’re okay with your payment being offshored in the Phillipines.
I absolutely love planet fitness for working out the vibe is always good. The tanning is included. Hydro massage for those soar muscles. The bathrooms are ALWAYS ALWAYS kept nice amd clean. The price is affordable. Highly recommend 👌
horrible! dont go!!!! i came in to pay a past due balance due to a change in card exp. and they told me i owe 86$ more after i paid in full 2/12/26. 5 days earlier. no one had any knowledge or professionals. they refused to allow me to work out while they figured it out. they told me there is no mgr so they can't help me. but they see i made a huge pymt 5 days earlier!!!!! worst team ever! they are incompetent and unprofessi8onal. i will go to la fitness. smh shame on you! get better staff
HORRIBLE U MUST DIE FOR THIS PPL STOP CHARGING U. If I will have the interest I will sue you guys , charging unexpected $108, $134 for just not assisting ?? I ALREADY WENT and cancel my membership HOW THE HELL they kept charging ? I was loving this gym but NEVER MORE the helll I can even enjoy my pregnancy in peace with this people fr you guys starving
Planet Fitness in East Greenbush NY has been so needed in helping me to gain health and strength after a back injury. ( I did do sessions with a PT before heading the the gym ) .TJ has been especially helpful.
I think Georgetown South Carolina for providing planet fitness to all the civilians building his spacious ventilation is perfect equipment is very well useful including the employees nice and motivated thank you planet fitness
Their televised after new years deals are buried in the fine print. If you're going to have a new year's resolution you need to look at the fine print, there are charges upon charges. Just when you think there are no more charges here comes more!
Aesthetically not the most appealing but totally functional and delivers on everything advertised. Would recommend to anyone. The donut and pizza days are a little weird / counterintuitive for fitness goals but I support it if it excites people to come to the gym. Great business model overall
I canceled my membership last month and they took 25.35 out of my account. I chalked that up to bad timing. Then they took 49.00 out of my account on Friday. Are they that greedy? I dont go there. I called my local branch and was told my Tyler that I can't cancel over the phone. The clerk last month told me no problem. 74.35 in the hole is alot to give away to big company.
We are members at Planet Fitness in Troy, OH. All of the staff members have been warm and welcoming but one stands out above them all. Henry is considerate and caring for the customers. Tonight he helped my daughter when she wasn’t feeling well by giving her a Gatorade and following up with her. 5 stars for all the staff- especially during the stressful period of opening a new location. And extra thanks to Henry for his extra care and concern tonight.
Have used this gym for about a week while traveling to a temporary location. Overall great experience. Very friendly and helpful staff. Red light therapy and massage equipment really helpful. NO shortage of machines of all types and one never has to wait for a specific machine. Different types of bikes available, plus lots of treadmills, stair machines, ellipticals, etc.The only thing I'd recommend improvement is that there is very limited functional training equipment. (Matts, soft balls, TheraBands, etc.) I need these for specific exercises due to an injury.
Planet Fitness is a well-known gym that focuses on creating a comfortable and judgment-free workout environment. The gym is clean, well-maintained, and equipped with a wide range of cardio machines and basic strength equipment. It’s especially suitable for beginners and people who prefer a relaxed, non-intimidating fitness space. Membership prices are affordable compared to many other gyms, and locations are easy to access. However, it may feel limited for advanced lifters due to fewer heavy free-weight options. Overall, Planet Fitness is a great choice for casual gym-goers looking for convenience and value.
According to TrustPlane, Planet Fitness has a 2.6/5 rating based on 60 verified reviews as of February 2026. Source: trustplane.app/company/www-planetfitness-com
