OUTSTANDING CUSTOMER SERVICE!!!
David was patient and consistent.
Customer
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Players Choice Videogames
3.950 reviews
Last reviewed: Jan 28, 2026Do you agree with Players Choice Videogames's TrustScore? Voice your opinion today and hear what 1,971 customers have already said.
www.playerschoicevideogames.comMember since Mar 2026
Players Choice Videogames is an online company. Based on 50 reviews on TrustPlane, it has an average rating of 3.9 out of 5 stars. Last reviewed January 28, 2026.
Customer Reviews
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50 reviews
Quick and responsive service
Quick and responsive service! Item arrived on time and son was pleased!
Leslie Heilman
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Awesome
Awesome! Received my products in timely manner and have already made a reorder! Thanks guys!! Happy Holidays
Andy V
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Arrived undamaged
Arrived undamaged, and sooner than expected.
jocabeth garcia
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Such great service and communication
Such great service and communication. Very securely shipped in a box. I had an issue with my order and right away it was fixed. I had a shipping label sent to me and once received sent me my item. In a better package than expected. I would highly recommend this company and look forward to dealing with them again
Robert Losito
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This is a great company to get games…
This is a great company to get games for a great price and customer service was great..... Thanks a lot for the service and I will be ordering again.
Rodrigues Bogan
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Excellent selection and service!
Player's Choice had the exact cable I was looking for when I was unable to find it anywhere else, which was already exciting. When I couldn't find an update on the order page for the processing status, David Pugh went out of his way to personally email me the tracking number and update the order status himself. He got back to me quickly and with kindness.Excellent selection and service!
Nat
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Great service and excellent products
Great service and excellent products
Tim Rowlett
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Excellent products sent quickly
Excellent products sent quickly! Customer service is also helpful as well. Highly recommend!
Kristina
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Great place
Great place, they always are responsive and follow through. Will always come back here. Thanks everyone!
A B
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Great store
Great store, which has impressive listings of games (including past-gen and retro) for a reasonable price! Can't praise Player's Choice enough!
Peter Jamieson
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**************Buyer Beware**************
Ordered the Nintendo Switch 2 from them on April 24Paid in full.They contacted me on June 3 saying they can't fill the order. They blamed Nintendo for their lack of planning.Self proclaimed video game superstore with no contacts at Nintendo? They are still selling on their website. Don't do it.
Frank Kelley
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Took preorders without securing units
Took preorders without securing any units. Come on.
Mike C.
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Worst game store ever !!!
Worst game store ever, i payed for an expensive item and they shipped me some trash and wont ship the real item i payed good money for. Would never recommend this scammer business to anyone unless you want to be scammed out of hard working money !!
David Briseno
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Absolutely horrible way to handle…
Absolutely horrible way to handle Switch 2 preorders. You should not take switch preorders if you are “sold out”. On top of that, you should not wait until over a month later to realize it and issue emails saying that orders are “voided”. If you have issues with it being “sold out”, issue emails saying certain orders are delayed and fulfill the order once you receive more stock. What a horrible experience overall with this company.
John Wick
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Cancled my switch 2
They confirmed my Switch 2 order then canceled it today. This company is a scam and should never be trusted.
Luna Love Jai
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I had a pre-order
I had a pre-order, and it got canceled, wasted my time, they post things they don't even have
Marco Shaba
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Happy with result
My daughter made a late request for Christmas gift...to have an Xbox at her dad's place like the one she has at her mom's. I searched online and came across Player's Choice. There was some Xbox availability. 👍 I didn't 100 percent realize that the products were previously owned/ used but Players Choice delivered a well packaged Xbox, that worked without issue and in time for the holiday!! Your website was easy to use and you gave clear information about possible shipment delays and that was reassuring.
L. Hewitt
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Good experience and video game worked!
When I purchased a video game for Christmas, I waited for the shipping and I was worried that this website was a scam and we wouldn’t get the gift…BUT…it wasn’t a scam at all! We got the video game that I ordered and it worked in good condition and no problems at all!
Adriann Pidek
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Wish I could give negative stars….my…
Wish I could give negative stars….my friend had a confirmed order 4/10 for her autistic sons’s birthday gift. Which is mid June. This guy canceled the order to then resale the child’s gift for 300 bucks more. Stay away !
April Welch
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Cite this page
According to TrustPlane, Players Choice Videogames has a 3.9/5 rating based on 50 verified reviews as of April 2026. Source: trustplane.app/company/www-playerschoicevideogames-com