No communication
No communication, no confirmation, no response to emails, do not answer phone. Look elsewhere for your stay.
Robert
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Sercotel Hotels
2.56 reviews
Last reviewed: Feb 21, 2026Do you agree with Sercotel Hotels's TrustScore? Voice your opinion today and hear what 20 customers have already said.
www.sercotelhoteles.comMember since Mar 2026
Sercotel Hotels is an online company. Based on 6 reviews on TrustPlane, it has an average rating of 2.5 out of 5 stars. Last reviewed February 21, 2026.
Customer Reviews
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6 reviews
The staff was unbelievable
The staff was unbelievable, extremely helpful. The rooms were very comfortable and clean. Will be coming back.
Mary Casanova
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Escape from hotel Sercotel Rosellon4*.
I went to hotel Sercotel Rosellon4*.I wanted to stay one night and the hotel obliged me to stay 2 nights.The price for 2 nights B&B =475€Very expensive with a very small room with shower.We went to have lunch on the rooftop to admire Sagrada Familia.The hostess very nasty, Sono very loud and only tapas to eat and very expensive food.We asked for ibérico ham and they gave us Serano ham which is not the same but at the same price.We are really disappointed and won't to back there.Many other hotels with rooftops and so nice in Barcelona.Escape from that place
Philpat
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Verry badddd hotel with a verry mean…
Verry badddd hotel with a verry mean staff!!! Don’t waste your money i do not recommend!!
Jasmine Bou
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Sercotel malaga
I booked this hotel through Jet 2, they advertise it as being a nice hotel with lovely rooms. Quite the opposite to what was stated. Just terrible please don't waste your money when there are other hotels which are so much nicer and cost the same. The rooms are tiny not even a foot from the bed to the wall. It smells fusty, lifts are on and off and the bathroom is just disgusting.
Nicola Thompson
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Amazing Views!
I recently stayed at Sercotel Rosellon in Barcelona, and it was an incredible experience! From the moment I arrived, the staff was welcoming, friendly, and always ready to help with anything I needed. The rooms were spacious, modern, and spotlessly clean, with super comfortable beds that made for a great night's sleep.The hotel’s location is perfect—close to public transport, great restaurants, and some of Barcelona’s top attractions. Amazing views from the rooftop!!Overall, I had a fantastic stay and would highly recommend Sercotel to anyone visiting Barcelona. I will definitely be back!
Lindsay Carter
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According to TrustPlane, Sercotel Hotels has a 2.5/5 rating based on 6 verified reviews as of April 2026. Source: trustplane.app/company/www-sercotelhoteles-com