Sorry, we don't know what we have in stock until after you pay for it, now it's on backorder!"
Same story as others. Med-Vet has the item you need for sale on their website. You order it and pay for it, then a few days later, "Sorry, it's on backorder for a month" I'm sure they know their inventory better than that. I feel it's a blatant attempt to get the money upfront as a free loan. If this is happening to hundreds of people, which I wouldn't doubt, the dollars would be considerable,
Winston Chinchilla
Just a BUYER BEWAREwarning
Just a warning. I have ordered from this company for years. BUT BUYER BEWARE now. I made an order and paid for it and the shipping they charged then they added nearly 40 dollars shipping and then cancelled my whole order. it's just plain BS. there were NO FREIGHT CHARGES!!!! WHY WOULD GAUZE NEED TO BE FREIGHTED? until REVIVAL ANIMAL HEALTH TOOK OVER everything went great but now shopmedvet is terrible. IN THE YEAR SINCE YOU TOOK OVER YOU HAVE A 1 STAR RATING SHOPMEDVET ALWAYS HAD 5 STARS. NOW THIS IS A DIFFERENT STORY THAN I WAS TOLD WHEN I CALLED. YOU NEED TO GET5 YOUR STORYS STRAIGHT
D Murray
What JERKS!
What JERKS!THEY sent me 20 boxes of the WRONG item, (nitrile gloves if it makes a difference) and it's 100% their fault, but they wouldn't budge on sending me the correct ones. XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXAFTER A LOT OF *INTERNET DIGGING* I FOUND THAT SHOPMEDVET NO LONGER EXISTS, AND THE NEW COMPANY, REVIVAL ANIMAL HEALTH HAS "INTEGRATED" IT INTO ITSELF. I even querried the AI about a merger, it lied to me, I caught the lie and this is what came back as a lame reply:Thank you for sharing your concerns. Revival Animal Health is committed to providing excellent customer service and supporting our customers through transitions like acquisitions. We understand how important continuity and quality service are, especially when integrating new companies like ShopMedVet.If your order was canceled and you have not yet received satisfactory assistance, please reach out directly to our Customer Care team at 800-786-4751 or via our website contact options. Our team is here to help resolve any issues and ensure you receive the support you need.We appreciate your feedback and are continuously working to improve our service to all customers during this time of growth.Why should I take time out of MY schedule to return something that was THEIR OVERSIGHT. This is the BS email that I received:Christopher,I understand your frustration in the matter. I, as the customer service manager, have even spoken with my higher up managers.However, per our policy we cannot ship out the correct gloves unless we receive the incorrect ones in return.We also cannot issue a refund without receiving the items in return.We have offered to cover the cost of the return shipping, so all you would need to do is drop the package off.If you wish to not return the items, please let us know and we will cancel the return.Thank you,Samantha Tangney | Customer Service Manager13822 W Boulton Blvd, Mettawa IL, 60045Phone: 800-544-7521 ext
Christopher Quicker (Christopher715)
Med-Vet International
Med-Vet International, the worst place to buy from.I purchased some items, but they were canceled because the billing and shipping addresses did not match. After they informed me, I immediately completed my order by phone. She told me that, as they had the items in stock, my order should arrive in two days. Last week, they sent me an email to charge more to ship a specific item. I asked to cancel, but it is still in my order. Three weeks pass, and I have nothing. Ridiculous. First and last purchase. I don't have the things I bought. I really don't recommend!! Starless.
Danilo Quadros
Ordered a complete BD syringe -25 X…
Ordered a complete BD syringe -25 X 5/8",-100Product arrived with only the needle - contacted customer serv ice to return -told girl I wanted to return item-----she said she would send me a QR code - nothing happened !!! sent ceo a letter on Nov 10 - and have heard zippo ---DO NOT BUY FROM THEM BBB IS NEXT THIS IS HOW BAD THE COMPANY LIES --IF THEY CAN NOT FIND THE ORDER -THAN WHY DID THEY ISSUE 2 CREDITS ------THEY ARE CON ARTISTS & CROOKS
Donny
Backordered items
Same experience as recent reviews have listed. Items were not listed to be backordered and yet have a one month delay which is not reasonable. Will update review when I get my refund or whether I have to chargeback
Olivia Huang
I'd give 0 stars if I could
I'd give 0 stars if I could. ShopMedVet use to be a great place to shop a few years ago but now they are horrible. I've placed two orders within the last two weeks and even though they sent a confirmation receipt they turned are and canceled them both. They didn't even send a email stating why. Won't shop there again.
Dawn Velazquez
This used to be a good business not…
This used to be a good business not sure what happened lately their employees don’t know how to count or pack orders. Their customer service is nonchalant, sassy and condescending. I’ve paid for my order and received only 1/3. When I called them about it they were unprofessional and not helpful to say the least. I will not do business with shopmedvet.com ever again.
Vladimir Ciric
Used MedVet for 4 years
Used MedVet for 4 years, but the company has dropped down in reputation. Back orders and delays for syringes needed ASAP. The inconvenience and runaround is unacceptable.
Heath Howell
Used to be way better...
Used to be way better. Not sure what happened. Things aren't being shipped, and communication is nonexistent. Won't reply to messages. Probably going to have to dispute charge to get money back. Disappointing because they used to be flawless.Update: ShopMedVet was purchased by Revival Animal Health in February of 2025, which explains the plummet in service. Finally got a reply back that canceled my order. Revival obviously does not care at all about carrying forward what ShopMedVet created. This store should be avoided now.
Roberto Preciado
Poor customer service
I ordered an item 3 months ago that was back-ordered. Company gave several dates that the item would be delivered, each time they never came. Finally was getting no updates, so called the company and they said it would be another 2 weeks. I asked if there was a comparable item, and they said yes but it woud be more expensive. I asked if I could get the item for the same price as the item I originally ordered since I've been waiting for 3 months, and the customer service rep was not very friendly and said no we don't do that. I asked to talk to a superviser and got a lady named Nancy. She was short with me and not very friendly either and said we won't do that. I then asked to talk to someone over her, and she said his name is Dan and that he won't do it. She went to talk to him and he approved the lower price, which I appreciate. Overall, not friendly people. I don't think my request was unreasonable as the price difference was not that much. You would think they would wan't to keep a long-time customer happy.
mike f
Great price and fast shipment
Great price and fast shipment
Manbogui Store
Extremely fast shipping
Extremely fast shipping. Ordered on Christmas Eve and it shipped that night, much faster than I expected. Best prices I could find and accurate order, quick communication. A+, will buy from again.
Rusty
Items backordered but still available on website
Placed order from their website, items that were available to purchase not indicating OOS or backordered then received email a couple days later that items were backordered. I asked about replacing with another item that shows available, they reply that isn't available either. Finally just request to cancel. These items STILL showing in stock from their website, not changed to OOS or backorder. Great way to do business.
Tim
We have always had excellent…
We have always had excellent experiences with the shopmedvet.com online representative. They always do a great job with us. We thank you a lot for the.
M B Khan
Very easy ordering
Very easy ordering, they always call you if delays, etc. Been using them for years!
Markus
Always helpful
I've been ordering from Med-Vet for many years and they are always helpful with fast and accurate order fulfillment. Thanks Rebecca!
Veterinarian
Poor customer service
Been customer for years with no issues until recently. Ordered products that appear to be in stock and part of shipment but not in package. After calling company, I’m told currently out of stock from vendor but can get from another vendor?? Never called or contacted me that it is out of stock nor suggested to get from different supplier. Shipping isn’t cheap and typically slow. This happened twice with same medication. Called and briefly spoke to a manager that already had the vibe of “here goes another old white guy mansplaining “. Said would call back after reviewing the orders… didn't happen.
Cole Bierbaum
Good customer service
Good customer service - quick response time, friendly customer service, and simple solution.
Evelyn
Great service
Rebecca was very helpful and was super quick. Great service!
Jen Jewah
