Amazing customer service.
Amazing customer service.Even when my items came broken they refunded me immediately. When I asked about the order dates, immediate reply.
Alina Castanho
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Skybound Entertainment
3.550 reviews
Last reviewed: Mar 6, 2026Do you agree with Skybound Entertainment's TrustScore? Voice your opinion today and hear what 104 customers have already said.
www.skybound.comMember since Mar 2026
Skybound Entertainment is an online company. Based on 50 reviews on TrustPlane, it has an average rating of 3.5 out of 5 stars. Last reviewed March 6, 2026.
Customer Reviews
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50 reviews
Great experience
The response was very friendly and I appreciate the fact that she researched the answer to my question and didn’t dismiss me or make something up. Thanks
Derek Schmidt
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My items came to the UK in two weeks…
My items came to the UK in two weeks and is perfect thank you.
Bishop Isa
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2 Months of no Response on Missing Item Issue
I had emailed about a missing item from a kickstarter order (Transformers), and it seemed it would go well until the agent got back to me to tell me the fulfillment center said it wasn't in my order, including a screenshot. Which, ok, weird things happen sometimes on backends. They had closed the ticket, but said I could email back if I thought it was a mistake. Well, it is. The item appears on my end on backerkit, it's in the confirmation email, *and* I paid for it. I have the receipts. I have not heard back in 2 months (I received the order 12/13) despite multiple attempts. This is one of the worst customer service experiences I've had.
Natasha
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Good operator
They react very fast and arę very helpfull Thank u
jakub qb
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Thank you Skybound I thank you from my…
Thank you Skybound I thank you from my soul!I literally cried a week for the heart touching masterpiece you made and The most important Clementine Lived I’m so happy my tears are just going down my face and my throat is full, I wish you Continue the story so TWD series gets popular just like 2014 and eve if you don’t you have our respects.Thank You Skybound Thank You TelltaleThank You Clem I’d I always love you and you’ll be in my heart.
yasar hakimi
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PLEASE OH MY GOD SKY BOUND IM LITERALLY…
PLEASE OH MY GOD SKY BOUND IM LITERALLY ON MY KNEES BEGGINGGG to make more seasons in twd game telltale im onto the last episode finale season i dont want to finish it im so sad , please if theres ever a chance to let us play aj as a teenager or just more episodes and seasons of clem please !!!!! literally one of the best games i’ve ever played please 🙏
olivia jefferys
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The Walking Dead Final Chapter.
The last season of The Walking Dead didn’t just feel like a game to me, it felt like something I lived through, and if I could rate this over just 5 stars, it would be infinity. Watching Clementine grow, make impossible choices, and still find a way to protect love and AJ in a broken world genuinely changed me. It reshaped how I think about survival, responsibility, and growing up when there’s no clear guidance left. It taught me that silence is always an option… that your choice matters. It wasn’t about zombies anymore..it was about legacy, CLEMINTINES legacy. What we pass on, who we protect, and how we carry ourselves when everything else is stripped away. That kind of storytelling doesn’t just entertain… it stays with people for years. But with all due respect, Skybound Entertainment, I don’t think that last chapter should be the final one. Not because the ending lacked power or beauty, but because it proved the world and these characters still have so much life left in them. Clementine’s story showed that survival doesn’t end with safety, it evolves into rebuilding, healing, and teaching the next generation how to live. Cutting it off there feels like stopping a heart that’s still beating. Fans didn’t just finish this story… we carry it with us. Another season wouldn’t cheapen what came before, it would honor it. The Walking Dead has always been about continuing forward no matter how broken the world gets, and this is one story that deserves to keep walking. There are still stories worth telling in this world, stories about what comes after survival. About leadership, consequences, and hope built from scars. You created something that shaped people, not just players. And when a story leaves that kind of mark, it doesn’t fade, it waits. If there’s ever a time to let it walk again, there will be so many of us ready to follow. Thank you Skybound Entertainment, and Telltale for such a beautiful game experience.
ErrineSeraphim
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Not at all pleased with this company…
Not at all pleased with this company and I would caution anyone before they purchase. I ordered the game. The company said it was delivered. It was not. My husband and I are retired and were home all day they said the package arrived. I contacted the company stating that I purchased this to play with family on Christmas Day and it was not received. Their reply was for me to send a picture if the item I received so they could look into it. How can I send them a picture of something I don’t have. Don’t waste your money
GH
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Transformers FUN!
Transformers FUN!I took part in the Transformers Kickstarter, after taking part in the GI Joe one, I was very excited to get my hands on the books. My items were delievered to the wrong address. The folks at Skybound, thank you Seb, were great in helping me with the problem. Thankfully I found it and tonight I'll be enjoying the comics of my youth.
kofi jamal simmons
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Amazing
Your crew is doing an amazing job.One the best companies I have done business with through kickstarter.One said content producers I will not be doing business anytime in the near future.Thank you! Michael.
Michael V.
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Very fast employees
Very fast employees! helped me very fast with my issue! Thank you very much! Also good films and games
Фанат Дачника
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Awful!!!
Awful!!!! I have called over 20 times, no one answers and no one returns my calls!! I have emailed and nothing!!!!! DO NOT ORDER from this company!!!
Julie
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Super efficient
My ticket was resolved very quickly!
Isabella Guevara
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It’s insulting not to get any reply to…
It’s insulting not to get any reply to my messages for months. I backed the Extremity project on Kickstarter, and they simply don’t give any updates, don’t ship it, and don’t respond when you ask. I’m still waiting for their answer. Don’t support anything from them… it’s a disgrace.
Nacho Galacho
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Fast reply
Fast reply, very kind and friendly. Just sometimes I don't think they informed the dev about our request. But still 10/10
ronan Hemsworth
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fast response
fast, and to the point
Stevens
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Reached out to get help for damaged…
Reached out to get help for damaged comic books received from my comic book store. The comics are unobtainium so I asked Skybound if they could help get replacements because the comics are unobtainium.I got a ChatGPT response ending with "we will close this ticket for now". Not the warmest customer experience I had. I know it's not their fault (So I give 3 stars instead of 1) but I was expecting information on how to solve my problem.
Marc Desfossés
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I am waiting for my GIJoe books for 8…
I am waiting for my GIJoe books for 8 months now. They can’t even reply for my ticket I made 5 months ago. Worst Publisher ever, I am going to be very serious. Don’t you ever think to order from Skybound anything.
KonradoTadam
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Order still not received after more than 3 months!!
My son placed an order & paid for INVINCIBLE "Compendium 2" over 3 months ago and it has still not been shipped or delivered. Despite several attempts to get this resolved, we still have no idea where or order is or if we will actually receive it.If we get a resolution asap i will consider changing my review but for now i would recommend not to purchase from this company.
Mrs Tamar Ellis
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According to TrustPlane, Skybound Entertainment has a 3.5/5 rating based on 50 verified reviews as of April 2026. Source: trustplane.app/company/www-skybound-com