no seats option
no seats option? no email?
Rona
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SmartFares
4.150 reviews
Last reviewed: Mar 1, 2026Do you agree with SmartFares's TrustScore? Voice your opinion today and hear what 57,961 customers have already said.
www.smartfares.comMember since Mar 2026
SmartFares is an online company. Based on 50 reviews on TrustPlane, it has an average rating of 4.1 out of 5 stars. Last reviewed March 1, 2026.
Customer Reviews
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50 reviews
it was very easy to book my cheaper flight!
such a great and friendly ui experience on the website!
JD
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easy to follow on the website
easy to follow on the website
THOMAS STANAGE
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Everything
Everything
PAULA DIMINGO
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It was quickly and easy to use
It was quickly and easy to use
GABRIEL MARTIN
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My payment couldn't go through
My payment couldn't go through, I don't know if it's because you charged with Dollars instead of Rands
BONGANI MGCIMA
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This is a scam
This is a scam. Do not book tickets through them.I have been struggling for days to obtain a refund for a flight that got cancelled. They refuse to pay back the ticket.
Perica Jovchevski
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This was the easiest way to book my…
This was the easiest way to book my vacation for the family.
Marco R
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easy to book
easy to book
JOHN ZHANG
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Thank you for good service
Thank you. Service was great
Marlvin Memani
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faster
very quick and faster
MERVEILLE TSHOWA
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have only just used this company to…
have only just used this company to book a flight. the process was easy with no added costs. but will have to see if the rest goes to plan before i can make a full rating.
Carlie
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FORMAL COMPLAINT
FORMAL COMPLAINT: DETAILED ACCOUNT OF FRAUDULENT PRACTICES BY SMARTFARESTo: Better Business Bureau / U.S. Department of TransportationComplaint Against: LBF Travel, Inc.Address: 4545 Murphy Canyon Road, Suite 210, San Diego, CA 92123, USAWebsite: Smartfares.comReservation Codes: #FH8QVC & #FH8K1ZStatement of Facts: I am filing this complaint to report a series of deceptive and predatory actions by SmartFares. Below is a detailed chronological account of the fraud I encountered:1. The Baggage Deception & Price Manipulation During the booking process on the SmartFares website, it was clearly stated that 2 pieces of luggage were included in the price. However, after the payment was processed, I did not receive my official tickets—only a confirmation email stating that tickets would be issued within 24 to 72 hours.When I contacted their call center to inquire about the delay, I was told that my booking did not include luggage. They demanded an additional $125 per flight ($250 total) to add it. While I was verifying this information, SmartFares launched an aggressive email campaign, spamming me with multiple messages per day, pressuring me to agree to the $250 charge.2. False Promises and Unprofessional Negotiations A customer service representative promised me via live chat that the luggage would be added for free and told me to wait 2 hours for a confirmation email. That email never arrived. When I re-entered the chat, I was transferred to a supervisor who denied the promise and insisted again on the $250 fee.When I confronted them with the fact that their website advertised included luggage, they suddenly offered a $50 discount, and later agreed to a $100 discount. This "haggling" proved that these were not official airline fees, but an attempt by the agency to extort money.3. Direct Confirmation of Fraud I contacted Turkish Airlines directly. They informed me that my fare already included the luggage and that SmartFares had no basis for these charges. This confirms a deliberate attempt by the agent to charge me for a free service.4. The Name Correction Scam Later, I discovered a typo in my last name. SmartFares claimed they could not fix it, then changed their story and demanded $240 for the correction, claiming it was an airline penalty.I contacted Turkish Airlines again. They corrected the name on the first ticket immediately and for FREE. For the second ticket, a new one had to be issued, which I handled myself. Despite the airline performing the service for free, SmartFares continued their aggressive email campaign, demanding I pay them the $240 for a "correction" they didn't even perform. Had I paid, they would have pocketed the money for a free service and kept the refund from the canceled original ticket.Conclusion: SmartFares operates through misinformation, harassment, and arbitrary fee structures. They attempt to sell free airline services at premium prices. I request that your office investigates these "bait-and-switch" tactics and holds them accountable for these fraudulent activities.Sincerely, Hristiyan Shtilionov
Hristiyan
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good deals with zero fuss
Price was cheaper than any of the other sites and there was no hidden fees.
customer
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SUPER SIUPER SUPERRR
SUPER SIUPER SUPERRR
JEROME FLAMENT
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1- I didn't see a place to put in…
1- I didn't see a place to put in options for handicap or assistance needed. I'm handicapped and need assistance. 2-I also didn't see a place to put in my TSA number. 3- The chat icon didn't pop up until AFTER I payed for the ticket. FRUSTRATING!!!
ANGELENA FLEUREME
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yes fantastic
yes fantastic
SIMONE CLOHESY
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Easy website.
Easy website.
JOHANNES GOUWS
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The information is complete and clear
The information is complete and clear. I found dates and low cost.
ANA ROMERO GONZALEZ
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DID NOT INCLUDE FLEXIBLE TICKET
DID NOT INCLUDE FLEXIBLE TICKET - UNNECESSARY CHARGE!
K K
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Cite this page
According to TrustPlane, SmartFares has a 4.1/5 rating based on 50 verified reviews as of April 2026. Source: trustplane.app/company/www-smartfares-com