SSENSE is an online company. Based on 60 reviews on TrustPlane, it has an average rating of 3.9 out of 5 stars. Last reviewed February 27, 2026.
I’ve had a great experience with my recent order. The selection of brands is impressive and the website is very easy to navigate. Shipping was fast and the items arrived in perfect condition, beautifully packaged. The level of service and attention to detail is exactly what I expect from a high-end retailer. Highly recommended.
Very careful this junky company. They sent me twice vacant boxes 📦. I had to dispute twice with my bank. Thanks for my bank otherwise you wouldn’t get money back. When your Oder is small value or you are beginner shop on this site they treat you honesty. Once you place order bigger as me I started placing order 1k+item, they used USPS on same day shipping and the boxes are vacant! How shame on this company from Canada 🇨🇦! Moreover, has anyone noticed about its reviews. Each complaint in here’s review the company hires online trolls to feign several good reviews to conceal one of previous negative reviews. How scam Canadian company which spends energy on scam!
Never got my item
Good customer service and great service
good service
fast delivery - clear instructions - product like expected !
Good selection efficient delivery
Great! Delivered before the time expected
The items were send very quickly and arrived as I wished them to be.But I still do not have an invoice.Asked for it at customer sevice last week.
Great deals for exclusive pieces, and no extra tax charge when shipped to a foreign country.
Good service
SSENSE is truly a source for fashion in canada. I love the vast variety of designers; absolutely love the sales of course and the bang for your buck. I always find what I’m looking for. I tend to be very particular in what I buy; SSENSE have never let me down. Customer service is top notch and delivery of my goods are fast. One of the best shopping experience I’ve had with any company in Canada. Customer for life 💜🙏
I returned two jackets refunded only one.Nobody knows what happened to other one.Keep asking for proof of postage even though items show delivered one jacket refunded only.Then responded to email in random manner telling me to pick up item whenever convenient? It was Jessica.Was told they are looking into the matter with manager and then disappeared not responding at all.Few emails sent a week or so passed absolutely no response.I don't even know what to think.Distorted mentality ?
I recently ordered a pair of pants worth $680; they were delivered outside my door without notice or a signature & were immediately stolen. Customer service has been more interrogative than helpful — I requested them to ship a new pair or refund my money; no response. I’m still waiting!! Do not reccomend due to the bad customer service for such high ticket items.
Amazing service always
I had an extremely disappointing experience with SSENSE. Most of the items I purchased during their final sale arrived defective. Even more concerning, despite providing clear photographic evidence of the defects, my return requests were denied under the blanket justification of “final sale.”In one instance, I purchased an item costing nearly $500 that arrived damaged. Instead of accepting a return for a defective product, SSENSE offered me a $50 partial refund to keep the item. I declined and requested a proper resolution, but the return was refused. As a result, I filed a consumer complaint with Ontario.ca and disputed the charge through PayPal.While waiting for that matter to be addressed, I gave SSENSE the benefit of the doubt, assuming it was an isolated incident. Unfortunately, it was not. I later ordered a blazer priced at approximately $1,000, which also arrived defective. The blazer had three buttons but only two functional buttonholes—the third buttonhole was completely blocked, making the garment unwearable.I reported the issue immediately. Four days later, I still had not received any response from customer service. I will be filing an additional complaint with Ontario.ca to document this repeated pattern and will again dispute the charge through PayPal.It is deeply concerning that a luxury retailer would sell defective merchandise, refuse returns for faulty products, and fail to respond promptly to customer inquiries—especially at this price point. Publicly responding to reviews to suggest the issue has been “resolved” while simultaneously refusing a legitimate return is misleading and unacceptable.Based on my experience, I strongly caution others against purchasing from SSENSE, particularly final sale items.
Great service, even faster postage
The website ui is convenient. Shipping is fast to Myanmar with no damage .
They sent me the wrong item 💔
My wife loved her pre natal massage
According to TrustPlane, SSENSE has a 3.9/5 rating based on 60 verified reviews as of February 2026. Source: trustplane.app/company/www-ssense-com
