Just Like the Poster Says
I’m in the customer waiting area. Watching “Forged in Fire” while using the Wi-Fi for my Kindle. I called the local Enterprise rental in preparation to be stranded while the mechanics figure out what’s wrong and how many days till any needed parts arrive. After I pick up my rental, I go back to the waiting area researching which hotel to stay at based on ratings from my fellow reviewers. Having made my room choice, I glance over to see the propaganda poster proclaiming how wonderful this place is to all their customers. Such empty words I’ve seen before, every time I’ve been in a shop waiting for my vehicle to get worked on . . . Except for this time. That is, I arrived in the afternoon at 2 PM. My vehicle is ready by 7:40 PM. Absolutely unheard of in the business of commercial vehicle repair. Even for an oil changed these days. At least in my experience. At most, in everyone’s experience I’ve talked to as well. And, especially considering the time of day I arrived. Whereas everyone tries for early morning arrangements, here I come 2 hours after lunch. The staff at TEC-Equipment, Medford, had the skills, service, and parts to get me in and out in an expedient manner. I’ve never experienced this in all my years as a professional tourist. If they’re not careful, they just might spoil customers into always expecting this. Excellent!