I had a return ticket from Tehran to…
I had a return ticket from Tehran to Toronto with Turkish Airlines. Due to the war situation, Turkish Airlines cancelled the first segment of my flight (Tehran to Istanbul).What is surprising and disappointing is that if I want to use the second part of my ticket (Istanbul to Toronto) and travel to Istanbul on my own by land, they are forcing me to pay an additional $790 and calling it a “reroute.”In my opinion, this is not a reroute — it feels like taking advantage of passengers during a difficult situation. When flights are cancelled due to extraordinary circumstances, airlines should show understanding and support for their passengers rather than asking them to pay more money just to use the remaining part of their ticket.Unfortunately, this experience gave me the impression that Turkish Airlines is more focused on collecting additional fees than helping its passengers in difficult situations. I expected a much more humane and supportive approach from such a large airlin
mahdi
Always loses the bags and luggage
Always loses the bags and luggage. Very bad service 😒
SWARNOMOY MONDAL
Excellent service in Business Class
Excellent service in Business Class! Good food, lie-down seating, very comfortable. I will definitely take them again and recommend them.
Ruth Wilkins
Damaged luggage, no answers, and endless template responses
My experience with Turkish Airlines’ baggage handling and claims process has been extremely disappointing.When I arrived in Naples, my suitcase came off the carousel missing an entire wheel, with additional damage to the lock. This was not cosmetic damage — the suitcase immediately tilted and was unstable to use. I reported the issue immediately at the airport and followed every step of the claims process, providing photos and documentation.Instead of receiving any explanation, Turkish Airlines offered USD 180 — but only if I signed a waiver releasing the airline and its employees from all responsibility. When I asked how the damage occurred and requested the investigation findings, I received no answers.The airline repeatedly sent the same template response stating that “the documents and photos you sent have been reviewed and evaluated in accordance with the rules.” None of my questions were addressed, and no investigation findings were shared.What makes this even more concerning is that this wasn’t the only baggage damage on our trip. On the return journey to Singapore, my partner’s suitcase arrived with a large hole in the hard shell. Thankfully, the Singapore authorities handled that situation properly and arranged for the damaged suitcase to be collected and replaced. The contrast in how the situation was handled was striking.Under Article 17 of the Montreal Convention, airlines are liable for damage to checked baggage while it is in their custody. I reported the damage immediately as required, yet the process felt designed to push a small settlement tied to a liability waiver rather than provide transparency or accountability.A quick look online shows many other passengers describing similar experiences with damaged luggage and difficulty obtaining meaningful responses.Damage can happen with any airline. What matters is how the airline responds. In this case, the response has been generic apologies, repeated template emails, and pressure to accept a settlement without any explanation of what actually happened.Even their social media team keeps replying that the issue has been “escalated” or “under investigation.” Yet weeks later, nothing changes; the same scripted responses continue and no answers are provided.Passengers deserve transparency and accountability when their belongings are entrusted to an airline.
Vinda Karunan
Very disappointing long-haul experience…
Very disappointing long-haul experience with Turkish Airlines.Spending 11 hours in this aircraft felt more like flying on a low-cost carrier than on a full-service international airline. The cabin on the Airbus A330 is extremely outdated, and the seats are surprisingly cramped for such a long flight. Honestly, the legroom felt comparable to Ryanair.For a company that promotes itself as a premium airline, this was a real letdown. On an 11-hour flight, comfort matters. Instead, passengers are placed in old seats with bulky seatbacks, tiny screens, and very limited personal space.The crew was professional, but the aircraft itself completely undermines the experience. If Turkish Airlines wants to maintain its reputation, these older planes urgently need refurbishment.Long-haul travel should not feel like a budget flight!
Madalina Popescu
Flight overbooked and I was denied…
Flight overbooked and I was denied boarding by Turkish Airlines, even though I arrived at the check-in counter one hour before departure. The sign for the Istanbul/Turkish Airlines counter had already been turned off, making the desk harder to find.I was traveling with my 12-year-old son, and despite showing the staff my iPhone displaying 04:00 AM, we were refused check-in. Later, we were even told to leave the airport because they claimed we no longer had a valid ticket.Now Turkish Airlines claims I arrived 55 minutes before departure, which is simply not true. Very disappointing treatment. Never again Turkish Airlines.
Serge Woog
This airline turned our fancy holiday…
This airline turned our fancy holiday trip into a nightmare. Our flight from Manchester got delayed by 2 hours and that’s why we missed our flight from Istanbul to Islamabad. At the airport we were asked to get e visa as we have to wait for some 20 hours to catch the next flight. The staff at the airport is terrible, they know nothing. Stranded at the airport for ages with an eight months old baby. They just pushed us from one desk to another and no one was willing to help.
Hamza ahmad
Defect inflight intertainment system…
Defect inflight intertainment system and they just categorally lie that it was well functioning. Very bad economy experience.
William Vermeulen
Stranded in War Zone — Turkish Airlines Abandoned Us
Me and my wife are stranded in Doha, Qatar in an active war zone. Turkish Airlines cancelled flight TK781 (reservation VCWMY3) and has provided ZERO support. No hotel. No food. No solution. We called the hotline multiple times, filled complaint forms, emailed the CEO. Nothing. They are trapped with no money and no way home. This is inhumane. Avoid Turkish Airlines.
Ali Cakici
DO NOT TRAVEL WITH THIS AIRLINE If you have young children
If you have young children, I would DEFINITELY NOT travel with this airline again. It is difficult enough to travel with an infant and a child with special educational needs regardless. I booked a return trip with this airline for my family (including an infant and a child with extra needs). However, due to illness I was not fit to travel as per medical advice. Airport staff lacked compassion and empathy for young families. They took it upon themselves to forfeit my seat as I was not travelling at the time despite the extra space would have been used to help my partner manage 3 children. There is a whole other story about the outbound flight and the treatment of my children with extra needs who was actually well behaved but I'm not complaining about this now. I rule a letter of complaint about this not to get any compensation but to improve their services for future families travelling. The response I got was they went by the rules and they aren't wrong in anyway. MORAL OF THIS IS IS TO NOT TRAVEL WITH TURKISH AIRLINES IF YOU HAVE A YOUNG FAMILY.
. KIM C
I travelled from UK through Istanbul to…
I travelled from UK through Istanbul to Accra for my brother's wedding. I was pressed for time. Got to Ghana only to be told my bag will arrive the next day. I had no plans of staying in Accra as I come from the next city. I checked in a hotel and when the bag got in after two days I had to fly quickly to get in to my city on time. These guys refused to even offer a voucher or reimburse me some of the cost incurred. They don't seem to understand what is creating inconvenience. Who sits in a plane to travel to a destination without their bag. Avoid Turkish Airlines very disorganised and not passenger friendly.
Samuel asare-bediako
I want to recognize Zakiyah with…
I want to recognize Zakiyah with Turkish Airlines for her exceptional service on our Atlanta–Athens flight (TK0032). She went above and beyond with kindness, professionalism, and genuine care. She helped us navigate an issue with our passports, ensured my wife received the special assistance she needed, and handled our seating with patience, understanding, and true customer-first dedication.I rarely take the time to write reviews, but outstanding service deserves to be acknowledged. Hats off to this remarkable employee. Thank you, Zakiyah, for making our travel experience smooth and memorable.— Patrick and Juanita, Lilburn, GAImpressed with Turkish Airlines 👏👏👏👏👏
Patrick
Unbelievable
Unbelievable They took my money for seat. And I changed my flight they did not PAY OR GIVE MY SEAT BACKEVEN I HAD PREMIUM FLY ! AND THEY REQUESTS HUGE AMOUNT FOR INFANT BABIES! THIEVES!
Buse Melisa Haslaman
the worst turkish airline company
the worst turkish airline company
Dave Bee
What Customer care
If I could give less then a 1 star I would, the customer service is so terrible and the whole miles and smiles thing is good until you need to change your contact number on it. You can't unless you go through flaming hoops of frustration. You Can't book any flights due to them only being able to send the otp to the contact number because sending an email might just be to much hard work so you have to watch as the flights you want get more expensive while you hope and pray that one day they will contact you to change your number so you can accept their pdp and gdpr nonsense. Trying to go through the help center is worse then teaching a blind person colors, abruptly rude once you eventually get to chat to an agent and honestly the bots and agent have the exact same ability to help, absolutely none. This is the worst experience i have dealt with in a very long time
Michael Buys
Free stopover service with unpublished internal conditions
Very disappointed with Turkish Airlines. I made a reservation to use their free stopover service. Their website allowed me to book a stopover on the return flight with a layover of more than 20 hours, and I met the terms and conditions stated on their website. However, they then told me I wasn't eligible, showing me new internal conditions (which aren't publicly available online). Furthermore, it took them 48 hours to reply. If they had responded in less than 24 hours, I could have canceled the flight and rebooked it with a shorter layover if I hadn't wanted the stopover.I told them it wasn't right that their website allowed me to book a stopover, that I met the publicly displayed conditions, and then they denied it based on different, unpublished terms and conditions. Their response was that they didn't care, that I should just deal with it.
Marc Coral
I am writing thisA 25-Hour Delay, Deportation, and Zero Accountability. Avoid at all costs. after the worst…
I am writing this after the worst travel experience of my life. Turkish Airlines did not just delay my flight; they destroyed my dream.I was traveling from Algeria to Russia to start my university semester. I had a valid student visa and an official university letter requiring me to enter Russia by a specific date (09 January 2026).The "Force Majeure" LieMy connecting flight from Istanbul to Moscow (TK421) was cancelled on 08 January. They claimed it was "force majeure" (weather). While I understand weather happens, what followed was pure negligence.The Operational FailureThey rebooked me on TK6911 (delayed 5+ hours), then moved me to TK6931 (delayed again). I finally arrived in Moscow at 03:21 on 10 January—over 25 hours late. Because I missed the mandatory entry date, Russian border authorities denied me entry and issued an official deportation order. I was sent back to Algeria like a criminal.The AbandonmentDuring those 25 hours in Istanbul, I received almost no help. I slept on the airport floor. They did not offer a hotel or proper meals. They never informed me of my right to choose a later flight at my convenience. I was treated like cargo, not a human being.The AftermathMy Baggage: My suitcase (contents worth over €1300, including irreplaceable personal hard drives and a GoPro) is still "lost." They offered me a tiny fraction of its value.My Studies: I lost my entire university semester.Customer Service: They ignored my complaints until I filed a case with the Turkish aviation authority. Their standard response is silence.Turkish Airlines might be comfortable in the air, but when something goes wrong, they are a nightmare on the ground. They violate passenger rights (Turkish SHY Regulation and the Montreal Convention) and hide behind automated emails.Do not fly with them unless you are prepared to be abandoned at the first sign of trouble.Date of experience: January 08, 2026
Lokmane
Very rude staff / no safety rules obeyed
They have very comfortable seats and inetrior. however, the staffs' ruddeness is beyong imaginable. I had flown in busniess class and the purser was not even saing good morning but rushing people to pass with her hand! how rude! they they made several mistakes with the service, what a choas! Another time in economy they did not secure the cabin for landing - first time I have seen someting like this - plane landing with setas reclines, window blinds closed, people without seatbelts! I regret I didn;'t report them! Next time, but wait - there will be no next time with Turkish Airlines.
Afrodyta
Incompetent and Contradictory Handling During a Force Majeure Situation
I am writing this following a deeply frustrating experience with Turkish Airlines live chat support on 1 March 2026 regarding my Abuja–Istanbul–Dubai booking.Given the widely reported Middle East disruption and Turkish Airlines’ own published waiver covering UAE flights (for tickets issued on or before 28 February), I contacted support to clarify my options.The agent, Emrullah, provided information that was inconsistent, inaccurate, and at times dismissive.Despite clear communications on the Turkish Airlines website referencing cancellations and flexible policies for affected UAE routes, I was repeatedly told my flight status was “green” and operating as normal.When I attempted to change my destination to Birmingham — due to the force majeure disruption affecting Dubai — I was told that free changes only applied to the same route and that I would need to pay over £700 to change destination. This contradicts the spirit and purpose of disruption waivers.The most concerning part was the misinformation regarding ticket eligibility. Emrullah stated my ticket was purchased after 28 February and therefore ineligible for the waiver. This was factually incorrect. My ticket was issued in January — information that should be clearly visible in the system without requiring the passenger to defend basic booking facts.When I pointed out the discrepancy between the website communication and what I was being told in chat — including sending screenshots from Turkish Airlines’ own website — the response was evasive. Eventually, the conversation was abruptly ended with:“We are unable to provide any other support… I need to end this conversation.”In a crisis situation, passengers expect clarity, competence, and accurate policy interpretation. Instead, I experienced contradictory information, incorrect eligibility assessments, and dismissive communication.This is not about inconvenience disruption happens. It is about professionalism and consistency during disruption.Turkish Airlines can and should do better.
Samuel Akinola
Not bad but it should be better
Not bad but it should be better
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