UGG is an online company. Based on 60 reviews on TrustPlane, it has an average rating of 3.4 out of 5 stars. Last reviewed February 26, 2026.
Ordering was great delivery was great was kept update on shipping etc had been trying to find a deal for these but no luck ended up with 10% off so better then nothing haven't worn yet as brought for a birthday present
Thank you they have arrived safely. They are super comfortable.
Absolutely brilliant service from start to finish. DPD were also exceptional for the delivery next day. 10/10
Happy Wife Happy LifeGreat shoes great service and a very grateful wife!
Great item love them fast delivery
it looks as the pictures shoes and it comes with another pair of free laces but i just dont like how the laces on the shoes isnt even on both sides and i kinda struggle to fix them my self.
Thanks ugg uk
The UGG shoes arrived well packaged and in good condition.I am really pleased with the quality (as usual) and the look. A very happy owner of two pairs of UGG shoes now.
Quality of product. Fast delivery and friendly delivery driver
I just spent a lot of money for my Ugg Boots and there's no way to contact an actual person for customer service. After one month- they ripped- I already sent them plenty of pictures. I expect a refund after spending this amount of money. They don't stand by their product if they won't send me a new pair. Do not shop here.
Very pleased with speed of delivery
Delivery sooner than expected. Supercalifragilisticexpialidocious,
Very quick delivery from ordering. Really pleased with the slippers as they fit perfectly and are very comfortable. Just what I was looking for.
DO NOT BUY FROM THIS STORE. For a start, they don’t offer refunds. I returned a pair of ugg slippers a couple of months ago which my husband did not like, so brand new in box and I got a gift card instead of a refund which I guess is their policy. Very unfair in my opinion. However, I then went to purchase an item advertised on their website in store today, however they did not stock it instore. The staff member was most unhelpful when I showed her the item on the Ugg website and asked if she could look it up and advise where I could buy it. Replied with I don’t know. When I went to purchase it online, as I had no other option, I discovered they don’t accept in store issued gift cards online. So I decided to contact their customer service. After going backwards and forward with customer service, and receiving very patronising unhelpful responses (the service was appalling.) They advised they could not honour the gift card online. When I suggested whether they could get the item shipped to the store, as I was still wanting to get the shoes, they offered no help. Said I’d have to go back to the store which was my original issue with the lack of help there. ABSOLUTELY TEERIBLE COMPANY, just interested in taking your money!!*** Also just to update…I received a reply from UGG giving another footwear company’s contact details to reach out to which has NO affiliation with UGG. Disgraceful!
I just love these shoes. The fit is perfect and Ugg service great as I had to return the first pair as I ordered a larger size after reading a review about them being snug. They promptly exchanged them. They are a perfect fit for size 5 and I’m very happy with them.
Order placed on 060126, still no sign of the shoes, absolutely no communication from UGG regarding when the order will ship. Asked for a full refund, no response from UGG. Non existent customer service. Apparently UGG are owned by Deckers Europe who have an appalling reputation. DO NOT BUY THEIR PRODUCTS!
A lovely polite cheerful delivery person.
The package was left outside in the rain. The outer packaging was destroyed and the shoe box was soaking wet and partially destroyed. The shoes seem to be ok but we're wet. If they needed to be returned I have no box. Very thoughtless and poor service.
Been a customer for 15 years and this recent purchase of mens boots has been beyond horrible. They fell apart after 6 weeks of normal wear. The company said that it was "normal wear and tear" but the stitching fell out on both boots in three places in 6 weeks. It's not normal. they would not honor warranty or a return. terrible customer service. they jost lost a family of 6 who all wear uggs. never ever again. find something else, not worth the money.
Only ordered yesterday, came 1st thing this morning - fantastic service
According to TrustPlane, UGG has a 3.4/5 rating based on 60 verified reviews as of February 2026. Source: trustplane.app/company/www-ugg-com
