After many times there, I admit yesterday was my LAST!!
I have been there many times but yesterday was my worst experience. I had made a reservation for my birthday and at the entrance I didn't mind i wasn't allowed the balloon with me but i did mind none of the girls said happy birthday ( was even written on the balloon!). Everything was so slow yesterday and on top of that people reminding you you have 30 min left, sorry you have 15 min left...out of the blue, like i didn't know how many minutes I had left! I felt really pressured! I remember them before being more caring and polite. On top of all these, despite the fact that on my booking reservation i had ticked the birthday discount and activated the code i was requested to pay all the bill. After i pointed it out they corrected it but why should I have to point it out was on dine with the booking!! Regarding the welcome "free" birthday drink if you saw it I saw it!!! Everything very poor yesterday. Like nobody cared and me and my friends felt like they were trying to kick us out! Personally, this was my last time there ever. The only thing that made us laugh and cheer was the waiter Alberto. Funny and polite. Done (Westgate, Oxford city centre)
K K
Massively over priced
Not sure if the pricing is the same across the whole group and perhaps this is a result of eating in the Alderley Edge restaurant but £18.30 for a glass of red wine ….. really!!!I had the burger which came out the size of a Burger King small hamburger. It tasted ok but for £20 it was taking the piss.
Jeremy Taylor
Fabulous experience
Fabulous experience. Asked if it was a special occasion, went above and beyond with birthday wishes 🍾Staff polite and efficientWell presented and fabulous atmosphereFood outstandingGreat value for money Highly recommend a visit, we will definitely be back 💖
Denise Pearce
Absolute rip off
Absolute rip off! Do not believe a single thing these liars post on social media! They advertised a 50% off deal if you signed up for their "exclusive club" I did and arrived at restaurant at assigned time. They sat us in the entirely wrong part of the restaurant, next to a family with kids blaring their screens out loud, by a young lady who quite frankly couldn't have given off more negative attitude if she tried. I asked if the 50%deal was correct to be told it wasn't for that day and I'd need to order from the special menu that wasn't on today. I only signed up to the club because of the explicit advert for a sharing tomahawk steak. If this isn't included in the deal then you shouldn't advertise it. Simple as.. absolute load of shite. The waitress was lovely and asked her boss who wasn't interested and sent the poor girl back with a tablet to show "the website". Clearly the head office run promotions and hoodwink customers into the restaurant without backing up their promises or informing their staff of what's going on. We walked out and will encourage everyone we speak to, to avoid this overpriced, shallow, vacuous company at all costs. Only interested in Instagram posts than customer satisfaction.
glenn robinson
Visited twice
Visited twice, took long to serve food, was not busy at all. Food is mid for the price, not worth it. Interior is great tho!
SA Stanciu
Amazing bottomless brunch
Amazing bottomless brunch with our fantastic waiter Stevie. Food was great and drinks kept coming, we will certainly be back. 👍👍👍👍👍
Hal Duckett
I booked a table at 8:30 pm through…
I booked a table at 8:30 pm through open table, I came 10 minutes earlier but the staff refused to give me a table! Claiming that the kitchen closed at 8:00 pm and open table was mistaken to send me a confirmation in regard to my reservation! However, it was so obvious on google that the restaurant is open till 11 pm!No respect at all to the customers!
Ahmad Alazemi
Becky and Abbie was outstanding
Becky and Abbie was outstanding. Had a great time dining victors.
Dan Gadd
Not a bad experience for the first…
Not a bad experience for the first time. Enjoyed the spaghettini
Henry
First and last time for me
First time for me! Visited this location to meet with my daughter and her fiancée. First impression was that the restaurant was cold and draughty. Initially we ordered drinks mine was a zero Beer, when our drinks arrived, I saw that my beer was a 5% alcohol beer ( I don’t drink and I was driving) for me this could have been serious as I have a heart condition! We ordered our food and when it arrived I felt that the crockery and it was stone cold. So subsequently the food was just tepid. I paid £19 for burger and fries and to be frank, I’ve had better at Franky and Benny’s! One thing I forgot to mention, when we initially sat down, our cutlery was stuck to the table! I don’t know what cleansers they use but the table needs to be dry before staff set the tables. I personally wouldn’t visit this restaurant again after spending £175:00 for lunch, I feel I have been robbed.
Richard Aird
VICTORS Hale
VICTORS HaleWe travelled over an hour to get to Victor's Hale as it was the Lunch choice of the "Birthday Girl".The service was OK, it wasn't busy, but we had to wait to order drinks.I had the Steak Sandwich and chips. It looks so unappetising, with two smallish rounds of dry toast with a thin layer of beef inside, cut in half with sticks in to keep it together..... not required. And a hand full of fries in a container. There was absolutely no finesse in the presentation, not a lettuce leaf, not even a slice of cucumber! Not to spoil the day, I said nothing. Another annoying thing is that we were charged for our 18mth old granddaughter's food. I found out that food was free for children Mon-Fri via an email sent by Victors after our visit. I checked on the website and it stated the same.My daughter email them stating our findings - their answer...... nothing, we are still waiting months later!Not impressed, so we won't be going again! Unfortunately you can't upload photos on here.
COLETTE HODSON
Victors Alderley
Victors Alderley - great staff, amazing food.
Tro Steven Manoukian
Unpleasant experience
We booked an igloo on 19th October as two of us were celebrating 30th Birthdays however we got a call earlier in the day that our reservation that you were unable to accommodate the allergies request which I think was too short notice since we booked the table so far in advance. Luckily the person with allergy issues doesn't have a severe reaction and we chose items that didn't contain soy. We were also told we could only have either vegetarian or meat option not 1 or the other even though there was 4 of us. As we had 2 vegetarians, we obviously all had opted to have this menu despite the amount of cheese listed on the menu as the other 2 don't like cheese! The igloo wasn't ready until after 2.15 which is fine but we were still waiting for service at almost 2.50pm. Our afternoon tea was served where we only received 3 out of the 4 listed sandwich options and when we mentioned that we missed 1 lot of sandwiches (Fig) we were presented with 1 single finger sandwich. Our Hazelnut and chocolate cookie contained no chocolate or Hazelnut (these were scattered over a plate instead) and were rock hard and overcooked along with the overcooked scones. We ordered our tea which was then served to us incorrectly and had to be remade. There were several conversations happening around our igloo between staff that which made us feel very comfortable. We didn't pay service charge as we feel as a whole we didn't experience a great time especially as it was for birthday celebrations. We did tip a smaller cash tip to our main server as she knew there was issues but tried to help the best she can and was very apologetic. The whole bill was £168 and just feel that it was an expensive experience.
Hg
AVOID
Would not even give a single star. We were treated appallingly at Oxford. This was meant to be a lovely birthday meal and we thought we would try somewhere new and different to our normal places. Upon arrival the ‘front of house’ barely greeted us didn’t say much at all but confirmed name and that this was a birthday meal. Was told to wait a few minutes then taken to a table. Table was booked for 7:15 we sat down around 20 past. No one came to talk any order not even drinks for 15 minutes. Then when someone did come over we thought okay it’s busy we understand. We then waited again 15 or so minutes for the mains to come out. Half way through eating my main (no starter) we was told we would have 25 minutes to finish pay and leave and if we wanted desserts to order there and then. First off we wasn’t aware of this 1.5 hr limit on a table for 2 it does not specify this anywhere whatsoever but we waited around 20/25 of our ‘timeslot’ to be seated and initially served. Giving us an hour to sit and enjoy our food. Giving timings we was certainly rushed and didn’t bother ordering deserts. We asked to speak to the manager as this was a birthday meal and on booking the table we notified then it was an occasion. The website stated “birthdays at victors is magical” and that a birthday celebratory plate would be prepared yet we was rushed and then asked to leave because they needed the table. The manager then comes over to ask what the issue was and then goes back to the till to get timings and to be petty comes back and says it took 12 minutes for a waiter to come over from being seated. He then proceeded to argue his point that there’s a time limit on the table etc but didn’t get our point of it’s a birthday meal that was ruined by being rushed out with no “plate” yet 3/4 other customers got there’s and they were there before we arrived and was there when we left so this rule of a time limit was a load of crap. He didn’t like what we was saying told us to leave and then walked off. All interest was on a large hen party who kept shouting and screaming across the entire establishment. We wouldn’t have minded the time limit if we was seated and served with appropriate timings and was able to sit and enjoy a desert afterwards but clearly the limit and needing the table for someone else was more important. It’s all money and no customer service. AVOID!!
Immi Webb
Amazing fillet steak, really recommend!
I went and had a fabulous meal here in the Oxford restaurant, best fillet steak i've had in a long time!
Bella Mai
Our visit to Victors restaurant…
Our first visit to Victors restaurant Oxford with my husband. My mussels arrived, most of them were not cooked, therefore not open, sourdough stale, placed in dish with mussels on top, had to return to bar, by than my husbands dish was eaten. My new plate of mussels arrived. With hardly any sauce in the dish plus a skimpy amount of mussels, a thin slice of stale bread on top. Not impressed!!! No apology at the table, just placed in front of me. Not an enjoyable experience. Front of house staff and staff generally had no customer service skills what so ever. Service very poor, food presentation and meal below standard. A very disappointing experience. I would not recommend this restaurant. Mags. Henley.
Maggie
Why Escalate a problem when you can…
Why Escalate a problem when you can solve it?Poor service in OxfordIt was my friends birthday and we made a trip from London to Oxford to celebrate. We asked to move seat as we were too close to the singer-it was no problem. We thank the gentleman with the long nails. So helpful.I like to get the name of my server, ours was Poppy. We had the roast lovely meal -no problem I made a bday booking and no bday firework came to our table, so I discretly reminded Poppy - no problem The bday plate came along without a cake and it looked lonely. So we requested a cake (there was no issue paying for what we wanted).However, another waitress informed Poppy infront of my party (apparently Poppy was new) that there was a fee for the cake and we were not to have it for free. The conversation was unneeded and we had not requested anything for free. We just wanted a cake, not details of other clients expecting freebies I had no understanding why a waitresses who had not served us, proceeded to intervene when we had made a simple request I removed myself from my table and raised my concern with the unwelcome waitress (no name). She was hostile, rude and curt. Adding further insult to injury.I requested a manager and was met with a man presumably from the backoffice who I had not seen on the shop floor.He did not deescalate the situation and it was clear he had chosen to be on the side of his staff.He did nothing to remedy, offered a token apology for my feelings of disappointment and offered no good will gestures. Ultimately my efforts to celebrate my friends 47th bday have been tarnished by a hostile experience. That I believe was so unnecessary.I thought I had done everything right.1. I had alerted staff to the bday when I arrived2. I had registered a bday on my booking.3. The bday was forgotten and that's fine. Things do happen.But the way my compliant was handled. The energy of the manager who was determined to honour his staff rather than remedy the situation was shocking. I don't need to hear stories of clients trying to get a free bday cakes. I don't care. I just want to have a positive, memorable experience with my dear friend. What we experienced was very saddening and my pictures are left with sad undertones.Great food. But between the manager and waitress ( whose names I don't have) rather upsetting and downright appalling
Keeley Taverner
Style over substance
Newcastle; Style over substance! A nice looking restaurant but the quality, quantity and disappointing value for money badly let it down. The menu looked promising but failed to deliver with small portions and average quality considering the cost. 2 of 3 desserts weren’t good at all. Within a couple of hours we were all hungry again.
Adam Freeman
Great expectations, unfortunatly not met
FIrst impression was of a lovely ombiance and setting. The actual food we had was good.However having previewed the menu and decided what we would order, only to be told that several dishes of choice were not available. Service was fine and we had an enjoyable afternoon. However that bit of magic was missing and we won't be rushing back.
S.J.B.
Very geodie Shaw not much substance…
Very geodie Shaw not much substance food was ok thought I’d been served a starter £28 for macaroni cheese lobster bits steak was good came with nothing on the side very over priced must be catering for one off visits. Staff not great took three attempts to advise on wine
loraine millican
