Customer service was great
Customer service was very good
Michele Carlson
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V
Vivint is an online company. Based on 60 reviews on TrustPlane, it has an average rating of 3.9 out of 5 stars. Last reviewed February 27, 2026.
Customer Reviews
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60 reviews
Excellent
Excellent, competent, cordial technician. Brandon and Max (follow up).
James Lashley
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horrible thermostat
horrible thermostat, bad wiring . almost everything is hard wired.
customer
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I am a new customer with Vivint
I am a new customer with Vivint, but so far everything‘s been going great and I’m pleased. My wife is also pleased with the alarm system
Rey Ayala
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I moved and cannot get Vivint to cancel…
I moved and cannot get Vivint to cancel my service. First, it was 3 months notice so I paid. then I called again because I was on auto pay and they were still taking payment. Again, I called and argued with them as they will not cancel! I finally had to have my cc company reject the payment. I hope this works!
Marsha Cooper
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We have been Vivint customers for over…
We have been Vivint customers for over 8 years and found Vivint products to be excellent. We have cameras and sensors and they work flawless. The installer was professional, courteous and very knowledgeable.
Albin Pasek
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I’d like to first and foremost
I’d like to first and foremost, warn everybody not to sign up with Vivint, they are liars. They are scammers and they will put you in.. we had ADT as a security system. A young man named Sam came over and said that they were going to help us pay credit us to pay off ADT so that we can continue paying off Vivint, but he did not tell us that we were gonna have to pay back that $4000 and then pay also Vivint I am not happy with the lies the scams and how they put families in debt watch out, especially for the young man Sam he is a scammer, a liar,
Sonia Walters
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To Executive Customer Relations at…
To Executive Customer Relations at Vivint,I am formally escalating a serious safety and service failure related to my recent thermostat installation.The thermostat installed by Vivint was wired incorrectly. When the system failed, I contacted support via chat. I was instructed to try troubleshooting steps and told to wait 5–15 minutes. The representative disconnected the session after only four minutes. The interaction felt dismissive and lacked urgency, despite the severity of the situation.It was 7 degrees outside during a winter storm, and our heat was not functioning because of the improper installation. Due to the incorrect wiring and/or inaccurate troubleshooting guidance, my furnace shorted out and blew a fuse. I was forced to source and replace a fuse after midnight in freezing conditions.I stayed up until 3:00 a.m. researching and correcting the wiring issue myself to restore heat so my family would not be without heat overnight.This situation represents: • Improper installation • Inadequate and prematurely terminated technical support • Equipment damage resulting from incorrect wiring/instructions • A preventable safety risk to my householdNo customer should be placed in a position where they must repair damage caused by installation error during a winter storm to prevent their family from freezing.I am requesting the following: 1. A substantial credit toward the thermostat equipment cost and/or monthly service fees 2. Reimbursement for the fuse and related repair expenses 3. Written confirmation that this incident will be reviewed for installer accountability and support protocol failuresI expect a prompt response from Vivint’s corporate leadership with a clear resolution plan. I would prefer to resolve this directly and professionally; however, I am prepared to pursue additional remedies if necessary.I look forward to your immediate attention to this matter.Sincerely,Jason Wenzlau
Jason Wenzlau
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The equipment is falling off what’s the…
The equipment is falling off what’s the point of having service if it’s not alarming the home due to the equipment falling apart … very dissatisfied
Wilnitra Buckley
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The technician was thoroughly and very…
The technician was thoroughly and very helpful.
Bobby Burden
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Service works well install tech did a…
Service works well install tech did a bad job
Richard Curry
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Second phone agent was uninformative
Second phone agent was uninformative. She ran my credit and was able to push through a hard inquiry for 4000$ in equipment without my knowledge. I received an alert from the credit bureau afterwards. This increase my credit usage instantly without knowledge. The first representative had already ran my credit. The second one was not necessary. Consumers are not only customers but patrons and should be informed.
Shirlene Nichols
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5 star
Great sales reps and product speaks for Itself
Zak Innocenti
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The tech was fantastic he explained…
The tech was fantastic he explained everything to detail the cameras are clear the flood lights are bright
HEATHER
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My transformer shorted.
My transformer shorted.
KHAYAM SHARWANI
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Great service technician
The service technician that came out to install was pretty fantastic. Listened to all of my questions and concerns, was extremely professional, did great work, and was very thorough in explaining my system to me.
Dawn
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Good customer service
Good customer service, willing to explain everything that was don
LUTHER SMITH
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Great Product
just a great product, easy to use, and we feel safer as well
Theodore
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The technician that I had today was…
The technician that I had today was very informative and professional
Nicole Martinez
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Installer
InstallerWill was great. He installed my system and went through everything with me.He was very patient and helpful.
Sanner
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Cite this page
According to TrustPlane, Vivint has a 3.9/5 rating based on 60 verified reviews as of February 2026. Source: trustplane.app/company/www-vivint-com