At this point, they stole my money
I accidentally ordered the wrong size product from this company and requested a refund following the process they communicated online. Originally, it took two weeks and a follow up email to hear back from them as you have to email them and ask to return the order. II sent the product back, paying over $20 for return shipping as they don’t provide that service. This is fine as I wouldn’t expect that. However, UPS confirmed that my return order was received at the facility 3 weeks ago and I haven’t not been refunded my $134 yet. I sent an email last week asking for an update with no reply. I just sent another email again today. It shouldn’t be this difficult! I won’t use this company again. I’ll stick to Walmart which is sad because I prefer to purchase from companies that are not big box stores. Stay away from this vendor!