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Zedwellhotels is an online company. Based on 49 reviews on TrustPlane, it has an average rating of 1.8 out of 5 stars. Last reviewed February 18, 2026.
I live above this complex & pass it daily - the repulsive stench that gushes out when the doors are opened is utterly disgusting: stale & musty. I have no idea how anyone can fall asleep inside when the smell from just passing outside is unbearable. No windows or fresh air flow.
So i cant go on this trip because other wise i miss the funeral of my grandmother. I booked this true booking.com. Booking.com has helped me so so good. They want to give me my money back but the hotel zedwell wouldn't. They didn't even think with me, they were so ruth
If I could give Zedwell Hotels a minus score I would. We stayed in the Zedwell Picadilly. When we got to our room the bathroom had not been cleaned. The shower screen had hand prints and body fluid on it. The sink and toilet were filthy. We went straight down to reception and they said that they would clean it straight away. We went out for a meal and when we got back the room had not been touched. We took photographs of the room and went back to reception. A manager said that he would send up a cleaner. We waited for an hour in the lobby and then returned to our room. It had not been cleaned. We decided to go to bed and leave early in the morning. Before we left we spoke to another member of staff who said that as an apology we could have a late check out time. We asked for details so that we could send an email. We emailed several times to be offered a small discount if we booked with them again. Then we heard nothing. The Zedwell completely spoiled our weekend away. I would never stay in one of their hotels again. AVOID at all cost.
This was, without exaggeration, the worst hotel stay I have ever had.The room itself was deeply uncomfortable. As “advertised,” it consisted of nothing but a bed, with the toilet openly integrated into the same space. In reality, this felt far more unsettling than minimalist — there was no privacy, no separation, and no sense of basic comfort you would expect from a hotel.However, the real issue became apparent on the very first night. I woke up to discover bed bugs in the room. TONS! At that point, the stay was immediately over. no reasonable person could continue sleeping there. The experience was disgusting and distressing.I reported this to reception straight away. I was explicitly promised a full refund due to the severity of the situation.Two months later, after waiting and chasing, I received only a partial refund — one fifth of what I paid. The rest of the money has simply vanished, despite clear assurances it would be returned. There was no meaningful follow-up, no accountability, and no attempt to make this right. The owner of the hotel as shown in the photos recognises their wrong doings yet refuses to help me get the refund that was promised.Between the unhygienic conditions, the lack of transparency, and the failure to honour their own promises, I am left out of pocket and extremely disappointed. I would strongly advise anyone to stay elsewhere. 1/5 stars — and that is generous.
Overall I think you get what you pay for. London is expensive, and the female-only capsule on the floor we used — at roughly £40 — felt reasonably priced given the location. While I find it unfortunate that women often have to pay more to feel safe, that’s a broader issue beyond this stay.The capsule itself is comfortable for someone of average height. It includes coat hooks, three charging options, a dimmable light, an internal thumb-turn lock, and ventilation controls. A towel is provided for the shower facilities, and shower gel is supplied. There is also on-site luggage storage available for an additional cost.
I was very disappointed with my most recent (3 night) stay. After my first night, my capsule was cleaned in error whilst I was out, and it seems the property I left in my cabin during the day (including toiletries, food, and pyjamas) were disposed of. This made my final two nights very uncomfortable, as well as a lot of wasted time trying to resolve. The property also appears to have no cold water available - the cold water taps in the bathroom only seemed to produce hot water (and when I overheard another customer complaining at the front desk, the only solution offered was to buy cold water externally if needed). Again, this made for an uncomfortable stay (especially when trying to brush your teeth or fill a water bottle during the night). No resolution has been offered by the property.
Claustrophobic, unsafe, unlockable morgue-like sleeping coffins. Couldn’t even bear to stay a minute let alone the night. Spent next 7 days pleading and begging for my money back but they stonewalled me as if I was a morgue corpse not a living human being. Nightmare. Never never never again.
Amazing 🤩 7 of us went to London for one night to see magic Mike live, we stayed at the zedwell hotel, not the pods! Stunning, clean, spacious enough for 7 women and their luggage, bathroom clean and efficient! Beds comfortable etc. Absolutely no complaints, other than they would have used a wide lense so the room in pictures of n site do look bigger! But because you are only sleeping there, it is more than enough for your needs. Definitely go back without any hesitation 🫶😁
The pictures on bookings.com weren’t what we received and were quite deceiving. The showered flooded the room. The room was incredible noisy from overhead trains. We had to check out before even staying the night due to a family emergency. I was quite visibly upset and the team at the hotel were not accommodating and did not offer further support when we queried about cancelling. There was a general lack of care and unfriendliness towards us a guest. We didn’t stay in the room for the night we booked due to an unforeseen circumstance that meant i needed to travel home immediately. The £15 charge to hold bags was mind blowing considering the price of the rooms or the extra £40 to check in early. While i appreciate this is a business, i did not feel welcomed, appreciated or cared for in the short awful experience at this hotel. Unfortunately, i don’t think myself or my partner will be returning to the hotel - we’ve had better zen experience in a travel ledge.
Zedwell reviewOMG soooo much better than hostels! You get a super clean and private bed space that has a fan, light, mirror, plugs, a real mattress that’s really comfortable, a fluffy pillow, a comfortable and clean duvet and a locking door. The only areas shared are the showers, toilets, and hand washing sinks, which are all super clean. Thank you cleaning staff for a fabulously clean shared space! If you only have a smaller suitcase it could be laid flat or on its side in your capsule. What a relaxing experience! One tip: the capsule hotel is diff than the main hotel. The capsule hotel is directly across from the Lindt chocolate store, caddy corner from McDonald’s and directly across from the cinema NOT adjacent to the cinema (that’s the main hotel).
I’d heard about capsule hotels, so I thought I’d try one when I was asked to cover London’s Notting Hill Carnival. When I arrived at Zedwell’s, I was impressed with the beautiful and massive reception area, only to be told, "Sorry, Zedwell’s Capsule Hotel is down the road." It was hard to find due to scaffolding around a dismal Zedwell-signed door, which led to a dismal-looking receptionist area. After providing my booking info and ID, I was given a keycard to a 2nd-floor capsule. I spent about 3 minutes trying to open it only to be told by a member of staff that someone was in it; reception had made a mistake, so they’d change it to an actual empty capsule. The bedding had been changed, but it was dusty. I asked for an iron so I could get changed before heading out. I was shocked when I was then told they didn’t have an iron. The first impression up to this point left me regretting this booking decision, as I expected better. Especially looking at people’s luggage and shoes scattered outside of these padlocked capsules. It was truly an experience, unfortunately not what I'd hoped. After speaking to members of staff about my first encounter, I hope Zedwell makes the assured improvements.
My recent stay at a hotel (Zedwell Underground Tottenham Court Road) left me feeling extremely dissatisfied. While the first night (August 11) was uneventful, the second night (August 12) turned into a nightmare. At around 11:30 PM, I discovered there was no water supply. Exhausted from a long day of travel, I assumed it was a temporary issue and decided not to report it, especially since I was checking out the next morning. However, at 1:30 AM, the electricity went out! Being in an underground hotel with no windows, I felt trapped and immediately rushed to the reception for help. Although the staff member was somewhat helpful, he needed to contact the manager, who was extremely rude and unprofessional. He offered no greeting or apology and wouldn't even make eye contact with me. When I inquired about my room card, he was dismissive and unwilling to explain. At 1:45 AM, I found myself needing to change rooms with my son and elderly mother in tow. This experience has left me questioning the quality of the hotel and the overall lack of customer service.
If you’re even the slightest bit claustrophobic, do not book this hotel. Tiny room with nothing but a bed and bathroom. Trains keep you awake all night. There is nothing peaceful about staying here.
Location, location, location. That's the reason to book a room at the Zedwell Piccadilly. The rooms themselves are spartan--a mattress on a low wooden platform, a frosted sliding glass door separating the sleeping area from the bathroom, and hard tile floors. There are no phones, TVs, or windows. It was fine as a solo. I wouldn't want to share a room with anyone, even my husband.The staff were welcoming and friendly. I had read some previous reviews that mentioned charging for early check-in. I was willing to wait until 3, but the front desk clerk checked me in early without a charge. Some reviews also mentioned bedbugs. One of the first things I did was check the mattress carefully, peeling back the sheets and mattress pads. I did not find anything at first. But it did show that they could do a better job at cleaning the rooms. There's a particular nook about an inch wide where the bed's platform meets the wall that could use attention. The area around the buttons on the mattress and underneath the mattress also needed cleaning. One of my pet peeves is long stray hairs that didn't come from my head.Unfortunately, I did find a bedbug when returning to the room after my afternoon of touring part of London. When I showed it to the front desk clerk, he claimed "It's just a fly." But he moved me to another room. The second one was down a maze, including having to go down stairs since the elevator did not service that portion of the hotel. It was even smaller than the first room. I found a cigarette butt under the mattress when checking it out and more stray hairs under there as well. When I showed him a photo, he agreed to move me to a third room. It was in a better location and was larger but still sparse.The USB ports were great so that I could charge my cellphone. The rainfall shower felt great. The lack of a door or curtain between the shower and the rest of the bathroom meant that water was not contained to just the shower area. The hotel provides body wash and shampoo in the shower and liquid soap for the sink. I brought my own bar of soap and conditioner.Housekeeping during my stay consisted of replacing the used towels and emptying the trash. It did not include making the bed or other cleaning that I could detect.I wrote most of this review on TripAdvisor before discovering that bedbugs had traveled back home with me. I never heard back from the hotel when I contacted it. I finally got Priceline to refund 20%, which covered the costs of buying bedbug-proof covers for my mattress and box springs and spray to kill them. Fortunately, my remediation seems to have worked, and I have not had to pay more for a professional exterminator.
Our recent stay at Zedwell Underground Hotel Tottenham Court Road was highly unsatisfactory. Despite booking a Double Room, we were initially placed in a Triple Room without explanation. Later, we were moved to the correct Double Room without our consent, and our belongings were handled inappropriately—staff opened our bags to move items, despite our "Do Not Disturb" sign being displayed. This was a clear invasion of privacy. Additionally, our key card accessed another guest's room, causing a significant breach of privacy for both parties. The night manager (who was not wearing a name badge) promised to send video footage of the incident but failed to follow through. Communication from the staff was inconsistent, with the morning staff, including duty manager Janos Tar, claiming they had no contact information for us, even though Agoda had provided our contact details. The check-in process was also flawed—Abi, who checked us in, should have confirmed our contact details and room type. Overall, the lack of professionalism, privacy breaches, and poor communication made our stay extremely frustrating. I will certainly not be staying here again and would advise future guests to be cautious and ensure all details are confirmed upon check-in to avoid similar issues.
The worst hotel I've ever in my life stayed in, and extremely expensive. Our room had mattresses on the floor, and a toilet with glass walls in the middle of the room with no privacy at all, the room had no table or any place to put your things we had to lay everything on the floor, the hallway leading to our room was dark dirty and scary, there was a bucket outside our bedroom door collecting water from the ceiling, they were charging 15 pound to store our bags for 1 hour and also check out is at the earlier time of 10am and a 50 pound late check out fee applies if you check out later than that, overall a horrible experience, a cheap hotel for very extortionate prices
Trying to get hold of customer service is a nightmare! I have stayed at the Zedwell quite a number of times for work. I made a booking for 1 night and then tried to extend the stay by an additional 2 nights. I mistakenly got my dates mixed up and when I eventually got through by phone (customer service only operates Mon - Fri 9am to 5.30pm) I was told that to change the booking would be £180 plus £50 admin charge, I had already paid over £400 for 2 nights. I was also on hold for over 30mins. After my next stay which is next week I will not be staying here again. I will also inform my companies travel booking company to block this hotel.
The Zedwell Piccadilly is infested with Bedbugs. There were 7 of us in a room and all came away with multiple bites. We noticed the bugs in the morning unfortunately and the infestation is completely out of control. The bugs are huge and there are loads of them. If you look at the reviews for this hotel people have been complaining about Bedbugs for months and yet the hotel keeps booking people into these infested rooms.I am covered from head to toe with over 50 bites and have had to take time off work as a result.When we spoke to the desk they did offer to steam our luggage so they are 'prepared' and know this is a problem. When we arrived they said we had to wait 1 hour as our room was not clean, so the 3pm check in became 4.30pm check in. They put us in a tiny room so 7 of us could get ready, not ideal. They why we paid for the big room. Overall it's outrageous, unhygienic and completely infested. Stay elsewhere to literally save you skin!
The hotel room was windowless, and located in some dark claustrophobic corridors, the room was completely without furniture, no shelves, bedside table, chairs or tables, nothing, not a shelf in the bathroom, 2 hooks for the 2 people who were supposed to stay there. Not even a toilet brush. So the suitcase and clothes had to be put on the floor.It's fine with such a concept to keep prices down, but then you have to disclose it on the website. Incidentally, the bed linen had not been changed, but smoothed out, unfortunately they had overlooked some long black hairs, it was then changed with a poor excuse. Breakfast is taken at what is the disco in the evening, floors and tables are extremely greasy and sticky.I have stayed in many hotels in London and this is the worst I have ever experienced and it wasn't cheap Hotel.
AVOID!A far from pleasant welcome! We arrived 40 minutes before our room was due to be vacated and simply wanted to drop off our suitcases, but for only 40 minutes they charged us €40. We had no choice but to pay.Once in the room, we were greeted by an unpleasant smell, and the Wi-Fi kept disconnecting. As for the noise of the metro passing right next door, rattling the walls, it made sleep difficult, to say the least!We asked for a late check-out, and were told that check-out was at 10am, with a €50 surcharge for staying until midday. What's more, we had to pay €15 per piece of luggage if we wished to leave it at the hotel while we wandered around town! Since when does a hotel charge to store its guests' luggage? This is unacceptable!
According to TrustPlane, Zedwellhotels has a 1.8/5 rating based on 49 verified reviews as of April 2026. Source: trustplane.app/company/www-zedwellhotels-com
