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Yandex

1.636 reviews
Last reviewed: Feb 19, 2026

Do you agree with Yandex's TrustScore? Voice your opinion today and hear what 39 customers have already said.

yandex.taxiMember since Mar 2026

Yandex is an online company. Based on 36 reviews on TrustPlane, it has an average rating of 1.6 out of 5 stars. Last reviewed February 19, 2026.

Customer Reviews

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36 reviews

Yandex Yerevan-what a scam...

Well, the hotel called for a Yandex Go taxi in Yerevan, to pick me up to the Airport, from centrum it was about 15km, maximum.The driver charged me with 6350AMD, he didn't want to accept card, so I gave to him one bill of 20.000 AMD. He started to tell me something in armenian, I thought that he is asking me if I want the receipt, but meantime he concealed that bill of 20.000 AMD and sharply changed with one of 1000 AMD, telling me that's not enough.I had around 6.000AMD left, but he didn't wanted, so asked me 20 Euros.Such unprofessional taxi driver, soo shameful experience.. I really enjoy Armenia, wanted to come back in October, but he made me to avoid this country...Shame on you, YANDEX!!!

R B
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Discriminatory customer service

Discriminatory customer service. Advantages ONLY Russian speakers. The drivers have a chauvinist, discriminatory and disrespectful attitude against the Romanian speakers and refuse to speak Romanian.

Soitu Dia
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dishonest driver

Four days ago, the price for a ride from Hurma to Özel Antalya Koleji was 400 TL. Due to a special event, we requested the same ride again, and the system showed the fare as 500 TL.I spoke to the driver and sent my young son with him, as he was travelling alone. However, the driver charged 700 TL, which is a large difference. It seems that he took advantage of the situation, knowing that the passenger was a child, and overcharged him.The ride took place at 7:00 AM on 10 November 2025, and the driver’s name was Hamza, with license plate 07 T 3101.This is very bad and dishonest service

Alime
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Why yandex go don't care about costumesr?

On a ride that normally costs me 380/450 lira, a driver charged put a 900 lt fee on the app, and it was automatically discounted off my debit card! When we ask for help on the app they just answer saying they will check the case and never get back to us. I try to ask for an update and nobody answers! Worse experience ever!

Thuani Cout
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very unteliable network, use something else

I used Yandex Go for taxi services in Kazakhstan and, even if it was reasonably ok in Almaty, it was a disaster in Astana… Totally unreliable, prices can suddenly become very expensive. And I almost missed my flight… because it showed taxis as arriving and being close and there was nothing! Useless. Will never use them again

MM
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Funny how westerners rate russian…

Funny how westerners rate russian yandex from there ! Here its all smooth and people are happy. I particularly appreciate new design on the cars with less ads. Go !

Boris Maurizio
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Scammers for sure

Scammers for sure It’s already pissing me offEven if you delete the CC details so that you are not charged for anything from anywhere anyway they save your data and they are continuing to try to make charges, so be careful what CC u put there.Second, drivers are rude, cars are bad. Better cars on Letz.Third, at the end of the “trip,, they overcharge you. It’s getting worse and worse

Consumer
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Never can find a courier ffs

Never can find a courier. It should be renamed as Yandex NO

Josh26
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Be careful

Be careful! In fact, the amount charged from the card for the trip is more than the total amount mentioned in the app for the trip. The company charges the first amount at the beginning of the trip and the second amount at the end of the trip. As a result, they mislead the passenger, the amounts in the app and the amount actually charged are completely different!!

Iuliia Olifirenko
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This company is the must useless out…

This company is the must useless out there. They’re thieves and cheats. I booked a taxi in Serbia, app gave an estimate of RSD 2980. I arrived and they debited RSD 4823 from my card. I reached out to support several times they kept copying and pasting the same nonsense to me. No help at all. DO NOT USE THEM FOR YOUR OWN GOOD THEY WILL STEAL YOUR MONEY

Nicholas
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YandexGo Scam

Ordered a taxi through yandexGo app from teracity antalya to askalara. App said 225tl , when driver arrived he said he's got meter in the taxi. At that point it was raining and got in and thought it would be same price as App but when we got to Askalara the price went to 445tl. So becareful with this App and with all taxi drivers in Antalya, they want more fare than actual. So its better to use buses with frequent service.

Nas
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They started operating in Serbia

They started operating in Serbia, I assume due to sanctions and many Russian immigrants there. I don’t understand why they’re allowed to do business there, but let’s avoid politics. I went to visit my girlfriend in Serbia last week, and we went out for a drink. Since the night bus runs about every hour, we decided to call a taxi. We used Yandex, and my girlfriend, who’s from Belgrade, gave them the exact pickup location. They told us we would receive an SMS with details about the taxi and the expected arrival time. Five minutes later, we received a message saying the taxi would be at our location in 7 minutes. We waited for 10 minutes, and I called the number provided in the SMS. The driver said he had been waiting for us for 10 minutes at the specified location. I asked him exactly where he was, and he told me he was at the bus stop. There are six bus stops within a 100-meter radius, so I asked which one he was at. He nervously told me to cancel the ride. Given that it was -4°C outside and we had already waited long enough, I told him we weren’t canceling and asked him to tell me which bus stop he was at. He insisted I cancel the ride again. I explained that I’m not from Belgrade or Serbia and simply asked him to name the bus stop, as we were standing at one and couldn’t see him. He yelled at me to cancel the ride again before hanging up. Ten seconds later, I saw a car pull up next to us—a white Ford taxi, as described in the SMS. The driver laughed at us from inside the car and then drove off. I still don’t understand why he did that, and I have no idea what kind of company this is or who their drivers are. It just felt like a really unprofessional and frustrating experience, and I wouldn’t bother with them again.

Milos Marjanovic
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Trash Russian app🤮🤮🤮🤮

Trash Russian app🤮🤮🤮🤮

nodo latsabidze
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Be aware of theft

So my friend ordered yandex from Zvartnots airport and the app said 2300 but the driver charged him 10 thousand drams and when he left the taxi for 2 min to get money out of ATM the driver stole 500$ from the bag . I contacted yandex and they didn’t do anything instead gave me the drivers number and advised to contact him , Like why would I contact a criminal ?! Worst app ever , worst customer service , they don’t do background check on their drivers at all , they hire thieves and criminals.

Roubina Karabetian
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Be careful!!

Be careful!!Not only is the app complete crap, but the drivers purposely try to get you to pay extra or take the wrong route to cost you more. This company can not be trusted.

Brad Parker
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The worst taxi service ever!

The worst taxi service ever!You will be waiting for them 10 Minutes. After they will come saying they waited for you and charge you extraThe drivers speak only russian and are unfriendly!!!

Irina Ciumacova
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Be careful using the services

On our last ride in Yerevan from the hotel to the airport we ordered a Yandex cab and selected the cash payment option to spend the remaining local currency we had left instead of the credit card payment. On arrival at the airport the driver demanded payment of ten times the agreed price by just adding a zero to it. As he wouldn’t let us leave (noting that he didn’t drop us at the airport but outside the parking area) we paid him what he was asking for to make our flight back home. This was the worst experience during our stay and the biggest mistake ordering Yandex with cash payment option.

Christian
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Used Y.taxi in Israel and it's a…

Used Y.taxi in Israel and it's a disaster. Slow, drivers always cancel the rides, expensive

Аlex
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AWFUL EXPERIENCE, HUGE DISAPPOINTMENT

I've been using YandexGo in Moldova for almost 2 years, pretty much every single day. It's getting more and more painful. I don't know if they're even checking these drivers before having them onboard. It just sucks. I've never been compensated properly after any of my awful experience. They don't really care about customer satisfaction. All these aside, they don't even care about giving an average experience. I wish I had another option that I didn't have to use this terrible service. Just disappointment.

Elif Hazal Kaya
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It was a disaster

It was a disaster

LIGHTBULB EU
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Cite this page

According to TrustPlane, Yandex has a 1.6/5 rating based on 36 verified reviews as of April 2026. Source: trustplane.app/company/yandex-taxi